Bitdefender services are loading now, please wait

Hi there

Thanks for replying.

Uninstalling and re-installing didn't work unfortunately.

Had a problem in sending the Zip support file. The "I'm not a robot" timed out even when I pressed it and then selected submit. I had to use another option (Install option) and the option to upload the support file wasn't there, when I pressed submit it worked. So, got a support ticket and now just have to wait for a reply.

Regards.

Roy

I am also experiencing the same issue.

Nowadays Bitdefender software bug is a common thing. I have had another issue (Bitdefender sometimes not appearing at the taskbar after turn on) for the last 2 years, but it has not been solved yet. Several times I sent logs and also had remote sessions. Nothing is still fixed. And now the reply from them is very late for that issue. no specific answer. This is the last time I am using Bitdefender. I will never repurchase it.

https://community.bitdefender.com/en/discussion/comment/335983#Comment_335983

Wow,

Thanks for that post Roy. I know it's not right of me but, I'm sure glad it's not just me that is having this issue.

I too have had the issue of Bitdefender not appearing at start-up, but a reboot (for me anyway) cures that particular problem. I know, we shouldn't have to do it.

Anyway, I've had a response from support already and uploaded the support file to them. If you like, I'll keep this thread updated on what happens. Maybe it will help you and all the others that have / will read this.

Roy

Reboot also solved the problem for me temporarily. But how many times you can do this? I have been facing this for the last 2 years almost. weekly at least 2 times restart needed. 🙃

Hi there. I’m also experiencing the same issue. The message seems to disappear once you have done the reinstall, but appears again when you reboot. Very frustrating!

https://community.bitdefender.com/en/discussion/comment/336015#Comment_336015

Not too sure if this has anything to do with seeing the "services are loading...." message, but when I disable "Activate profiles automatically", it goes back to saying "You are safe", even after restarting your machine.

Otter2020

Drummy24,

Thanks so much! I did that and the symbol came back on my logo too. When I turn it on again it is still fixed. I would have never thought to do that.

Rhonda😁

Roy

That also worked for me, which means it's an issue with the automatic profile.

LOL.

Nice find. I had a message back from support yesterday. This is some of what they said.

"Thank you for your patience and please accept my apologies for the frustration that we might have caused.

I have looked into your case and the behavior you reported has already been acknowledged by our development team. We are currently working on a fix that will be applied via automatic updates and won't require any additional action on your end.

As soon as we have more details on this, we'll promptly reach back to you."

So they know about it at least.

Thnx for the feedback Zuz.

Hey no probs.

I have found that the other Profiles work. At the mo I'm on Game Mode and hovering over the icon it actually says "Game Mode is turned on".

Bokkie

Thank you all for your relevant information, got the same problem here.

I got in contact with Bitdefender support and indeed it's a known topic.

" We're aware of the issue you've encountered regarding the loading of services. Please know that our team is currently working on a resolution to ensure this doesn't affect your or other users' experience in the future".

I hope this will be solved with the next coming updates from Bitdefender.

Have a great day!

Hello,

Yes, this is a known issue currently under investigation. After enabling the "Activate profiles automatically" feature and restarting the device, Bitdefender will show the message "Bitdefender is loading now, please wait" in the system tray. The functionality of the program is not affected, you can open the application normally, just the message is displayed.

The developers will come up with a fix that will be deployed with an automated update.

I would like to take this opportunity to thank you for your patience and feedback.

Regards,

Alex

Thank you Alexandru_BD, appreciate the feedback.

Bokkie

Thanks Alexandru for the useful information. Bitdefender is still my number: 1

Keep up the good work!

Have a great day.

Kind Regards

Bokkie

Geosp

Thanks for the info Alexandru - I have the same problem with the icon always showing 'services loading, please wait'

Have just 'updated' but still there. Hopefully a future update will have the problem sorted.

Jamu849

I have same issue here.

I found that 2 services of bitdefender was stopping during 'services loading, please wait'.

bdredline: Bitdefender RedLine Service
bdredline_agent: Bitdefender Agent RedLine Service

When I turn off and on the "Activate profiles automatically", those 2 services are working.

https://community.bitdefender.com/en/discussion/comment/336015#Comment_336015

Thanks @Jamu849 for sharing your feedback here.

Indeed, the investigation is ongoing and we expect a fix to be released soon.

Cheers

flunssa

Thanks+++ @Drummy24 for this finding 👍️

It's working fine for me 😎

flunssa

https://community.bitdefender.com/en/discussion/comment/336455#Comment_336455

Thanks+++ @Jamu849

So it is better to unactivate "automatic profiles".

Bokkie

Still no fix......how long does it takes before we get finally a fix for this problem?

Thanks

Geosp

I've deactivated 'automatic profiles' and just have 'work profile' activated.

This seems to immediatley clear the problem with 'services loading'.

RedsFan

This is not a real solution , just a finger on a open wound..

Hello,

A fix has been found and it will be deployed with the next update which is expected soon. We are standing by for a few more improvements to be ready, so they can be included in the upcoming build as well. Bear with us for just a little bit longer. 🙂

Thank you for your patience.👍️

Thanks for the feedback Alexandru, appreciate it.

rav3shaw

same bug here, windows 11 23h2, pls fix this

itylermartin

Same Thing Has Happened to Me. Any News When This Will Be Fixed? Also Has Anyone found a work around? I'm trying to install this on a new pc so i don't have the ability to turn off auto profiles because i cant even open the app

Hi @itylermartin,

It's work in progress, the fix should be available soon. But what you are experiencing sounds more like an installation issue, do you get any error message that could help us identify the root cause? Is there any prompt during install, or does it crash without notice?

itylermartin

@Alexandru_BD

-Fresh install of latest windows 11

-Bitdefender Installer from Bitdefender central

-This is the message i get. the application never opens. Although The Included VPN App Does Install Correctly and Open.

-Have Tried Reinstalling, Restarting My Machine Several Times, and Also Starting an Install From Scrath. Nothing Will Allow me to Open Bit Defender

https://community.bitdefender.com/en/discussion/comment/337116#Comment_337116

This looks like a task for the Support engineers.

itylermartin

woke up to this error after pc was running idle all night. @Alexandru_BD

robojon26

For me, I found that the issue happened when the automatic profiles option was selected as Drummy24 said. Follow his guide above to disable.

https://community.bitdefender.com/en/discussion/comment/336982#Comment_336982

Hi @Alexandru_BD. Any news on when the update might be released to fix this issue?

RedsFan

Biggest problems for now seems to be on W11 , i uninstalled and will see what happens later….

https://community.bitdefender.com/en/discussion/comment/339104#Comment_339104

Hi,

The fix is ready, but it's not live yet. This will be resolved via an automated update.

Petersl

I have same issue on my windows 10, when hovering my mouse over the bitdefender tray icon it says "services are loading", turning the auto profiles off removes the message.

Flexx

Kindly have a look at below state Bitdefender Community links

https://community.bitdefender.com/en/discussion/99258/system-tray-always-says-bitdefender-services-are-loading-now-please-wait

https://community.bitdefender.com/en/discussion/99842/is-bitdefender-still-protecting-you-when-it-says-bitdefender-services-are-loading-now-please-wait

Regards

stnert

I have this bug in version Free…

Can anyone tell me if this will be corrected?

Petersl

https://community.bitdefender.com/en/discussion/comment/345822#Comment_345822

Hi @stnert

I'm no longer having this bug when automatic profiles are turned on. It seems to be fixed at least on my device.

I'm using bitdefender total security.

stnert

https://community.bitdefender.com/en/discussion/comment/345854#Comment_345854

Oh yes, but I mean the free version. There you do not have the option to select the profile.

Petersl

https://community.bitdefender.com/en/discussion/comment/345876#Comment_345876

@Alexandru_BD can you look in to this thx.