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new VPN premium upgrade

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hlee
hlee
in VPN

I have Win10. Login and VPN upgraded to newest version. It will no longer connect. Went thru all of the posted suggestion, did a reset, did an uninstall, downloaded new copy and installed, will still not connect. Suggestions ?

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  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭
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    @hlee ,

    Welcome to the Bitdefender Forums. Since you followed all of the steps in the pinned post at the top of this subforum, I recommend contacting Bitdefender Support.

    https://bitdefender.com/consumer/support/

    Chat is the fastest way to reach them. Telephone support is not toll-free. You also have an email option.

    Please post back the solution you receive. It will benefit users experiencing this problem in the future.

    Have a great day.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

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