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I can't seem to start a scan on my mac

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gabby2024
gabby2024
in Install & Updates

I recently wanted to scan my Mac computer and navigated to my applications folder. I found the Bitdefender folder and can see a Bitdefender Agent icon, a Bitdefender VPN icon and the uninstaller function. I clicked on the Bitdefender Agent icon and put in my Bitdefender account email and password and my system password and then nothing happens. The dialogue screens disappear and I am left looking at my desktop. There is no dashboard or way to initiate a scan.

I uninstalled Bitdefender from my Applications and then went to Bitdefender Central and reinstalled it and I still end up with the same result. Can anyone help me? I'm not sure what else to try at this point. Thanks!

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Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.
    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Antivirus for Mac for Android, click on Contact Support in the black box and then click on Chat 24/7.
    NOTE: Bitdefender telephone support is not toll-free!
    Regards.

  • gabby2024
    gabby2024
    Options

    OK, thank you. I will try the chat support.

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