After installing Bitdefender, Kobo eReader no longer recognized by Win 11 PC

Steve in Kent · 2024-05-14T11:32:18+00:00

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Steve in Kent

After installing Bitdefender I can no longer get my Kobo eReader recognized by my Win 11 PC

It shows up in the taskbar as a USB device with the software version as it's title.

Drive Manager shows it as a drive but without a drive letter and as "Unallocated"

Doesn't show up in File Explorer

Even disabling Bitdefender in "Protection - Antivirus - Advanced" doesn't help.

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Nunzio77

HI,
have you tried changing the drive letter?

https://learn.microsoft.com/en-us/windows-server/storage/disk-management/change-a-drive-letter

Steve in Kent

https://community.bitdefender.com/en/discussion/comment/338896#Comment_338896

Can't change it, nothing to click on to do it

Steve in Kent

https://community.bitdefender.com/en/discussion/comment/338896#Comment_338896

Also it's Unallocated, but I don't think I should initialise it as I don't know what it would do to the data in my eReader

Scott

Hello @Steve in Kent

At this point, I would get a hold of Support, as this sounds like something more involved than anything we can do on the forum.

Support can be reached here.

https://www.bitdefender.com/consumer/support/help/

Select, How Tos & Troubleshooting→Troubleshooting→I don't know→Contact Support→ and you will get the option of Chat, Call or Email. Chat is the quickest way to get thing started, phone support is not toll-free.

Kind regards.

Steve in Kent

https://community.bitdefender.com/en/discussion/comment/338910#Comment_338910

Will do, thank you for you help so far.