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I recently had big problems installing Premium VPN, had to cancel it, so...

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Marcoz
Marcoz
in VPN

What I'd like to know now is, how do I get the old minimal—what, 250 megabyte—VPN back?
As a first step, I uninstalled the Premium one; or so I thought.
Later I noticed—in the dashboard—"install VPN". I hit that, and the "new" dialog box of Premium's came onscreen. So, curious, I hit the Activate button, and it said, "subscription cancelled" or similar.
So what do you think i should do? uninstall/reinstall the whole program again? ( had to do that once for a bug fix in Bitdefender. And will that bring back the limited version that came with the original download? I'm running Windows 10 Pro…

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.
    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
    NOTE: Bitdefender telephone support is not toll-free!
    Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
    Regards.

  • Alexandru_BD
    Alexandru_BD admin
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    Hello @Marcoz,

    If I got this right, you are using Premium VPN and Internet Security? Both products still valid, yes? As I can't know what's the current status for the VPN, I would recommend to start from scratch and reinstall Premium VPN.
    The basic version is the one already included in the antivirus subscription/license, and in the event you purchase and activate a Premium VPN subscription, this basically 'replaces' the standard limited version, so you can only go back to that if you uninstall the Premium version completely.

    Premium Security & Bitdefender Endpoint Security Tools user

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