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BD Mobile Security For Android: After Device Restart, Web Protection Turns OFF!

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Gjoksi
Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
in Mobile Security

Hello.

Samsung Galaxy A34 5G (SM-A346B/DSN)

01.jpg
02.jpg
03.jpg

BEFORE DEVICE RESTART:

04.jpg

AFTER DEVICE RESTART:

05.jpg

As you can see from the screenshots, after device restart the Web Protection module turns off by itself. Just to mention that before and after the device restart, nothing in the app's settings and/or in the Android settings has been changed.

Regards.

@Alexandru_BD @agozob @dvsls Guys, can you please check on this? Thanks.

Comments

  • Petersl
    Petersl Defender of the month ✭✭✭
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    Hi,

    I have the same issue on my android tv box, after the update to version 3.3.241.2432 the "web protection" is turned off after every boot of my device and I have to turn it back on manually.

    This issue has been acknowledge by @Alexandru_BD in https://community.bitdefender.com/en/discussion/99672/bd-mobile-security-scam-alert-and-anti-theft-both-turned-off-any-help

    https://community.bitdefender.com/en/discussion/comment/340013#Comment_340013

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    @Petersl

    Hello.

    Thanks for your comment.

    All we can do now is to wait for a fix to be released.

    Cheers.

  • Alexandru_BD
    Alexandru_BD admin
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    Hi,

    Yes, @Petersl beat me to it, I was about to refer to my earlier post on the other thread. A fix will be released soon, as the mobile teams are treating this situation with high priority, as expected. I will revert back here with updates, as soon as they are available to me.

    Thank you @Gjoksi for taking the time to share your findings here as well. 👍️

    I appreciate everyone's patience on this matter.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Alexandru_BD
    Alexandru_BD admin
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    Just following up on this matter.

    On Saturday, the latest BMS version 3.3.241.2437 was released and this strictly fixes the issue related to Web Protection:

    https://community.bitdefender.com/en/discussion/comment/340199#Comment_340199

    The Chat Protection issue is still being investigated and another hotfix for that will soon follow, so there will be a minor 'follow up update' that will specifically address this.

    Thank you for your patience and feedback! 🤜🤛

    Premium Security & Bitdefender Endpoint Security Tools user

  • Petersl
    Petersl Defender of the month ✭✭✭
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    https://community.bitdefender.com/en/discussion/comment/340201#Comment_340201

    Hi,

    I can confirm that the new version 3.3.241.2437 has fixed the "web protection" issue on my device.

    Thx

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