vpn

zakk2115
zakk2115 ✭✭✭
edited July 10 in Mobile Security

just purchased Bitdefender VPN cannot get it to work , it say up address has been exposed please help I called customer support tired of dealing with them. can someone help me or I Will take it at a loss 40 bucks down the drain Motorola one hyper android 11

Answers

  • Scott
    Scott ✭✭✭✭✭
    edited July 10

    Hi @zakk2115

    Maybe @Alexandru_BD is able to see or knows what's going on from his end.

    And if needed, there is a 30 day money back guarantee, so no worries there.

    vpn return.jpg

    Kind regards.

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @zakk2115,

    Was the installation of the VPN succcessfull on your mobile device and can you see the expiration date in Central? Is it accurate? If the subscription is active, do you encounter this issue when trying to establish a VPN connection and does this happen no matter what server you choose? Does the app also return an error message/code? We'll need a lot more information than the simple message that the ip is exposed to find out what's happening there. If possible, kindly attach a screenshot of the VPN app on your phone when trying to connect.

    Thanks

    Premium Security & Bitdefender Endpoint Security Tools user

  • zakk2115
    zakk2115 ✭✭✭

    thank you for the info Alex. Cheers

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