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Removing PC from Bitdefender Central Doesn't Log Out Software Account

shadowknight
shadowknight ✭
in Central and Subscriptions

Can anyone explain why removing a computer from my Bitdefender Central account doesn't automatically log out the account on the Bitdefender software installed on that PC? This issue only occurs on a PC.

Comments

  • Flexx
    Flexx mod
    https://community.bitdefender.com/en/discussion/100157/removing-pc-from-bitdefender-central-doesnt-log-out-software-account

    This might be a bug; you should contact the support team.

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

    Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    Normally, if you remove a device from Central, the Bitdefender software on that device will be logged out from the account associated with Central. This means the device will no longer be protected or managed by your Bitdefender account until you log back in or reactivate it. However, the Bitdefender software will remain installed on the device and can be reactivated later if needed. Restart the device and check what happens afterwards and if the issue persists, get in touch with the Support teams for further guidance.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • shadowknight
    shadowknight ✭

    Thank you.

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