False Positive

CarMad
CarMad
edited July 26 in Protection - Malware/ Firmware/etc.

Bitdefender is blocking access to this web service: https://divmagic.com/

This web service is recommended and sold via AppSumo, here: https://appsumo.com/products/divmagic/

When I try to use the DivMagic Web service, I receive over 600 critical notifications, in just 20 minutes, where the notification says the following:

Feature: Online Threat Prevention

We blocked this dangerous page for your protection:

https://public-cdn-a.dvmgc.com/

Accessed by: brave.exe

Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.

I have added all mentioned URLs in "Online Thread Prevention" exceptions, but it doesn't work?

P.S. Before I bought Bitdefender Small Office Security (20 devices), I used Kaspersky (KIS) for over 14 years. And with KIS there was no false positive, where the mentioned web service worked perfectly.

I hope you can help with this problem, thanks.

Comments

  • Alexandru_BD
    Alexandru_BD admin

    Hello @CarMad,

    The false positive detection was removed.

    Thank you for bringing this to our attention and I'm sorry for the inconvenience.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • CarMad
    CarMad

    Thank you very much, Alex.

    This was my first "post" in this interesting forum. And it was a pleasure to get a quick and good solution to the problem.

    I still wonder, why Bitdefender's Online Threat Prevention Exceptions didn't work, for the issue I described. Is this something I should be aware of in the future? Or is it a fix, that might be updated in Bitdefender's current program version (Build 27040173)?

    Best regards.

  • Scott
    Scott ✭✭✭✭✭
    edited July 25

    Hi @CarMad

    It may have been on the Bitdefender's end (our online threat prevention), so it would override your Exceptions when going to those sites. So Alexandru was able to take care of it from their end.

    And just in case, here is the link to submit a false positive if you ever need it:

    https://www.bitdefender.com/consumer/support/answer/29358/

    Kind regards.

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • CarMad
    CarMad

    Hi Scott

    Thank you for your reply and for your info.

    Best regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hi @CarMad,

    You are most welcome, glad I could help.

    The detection was a false positive for malware, so regardless of the product settings, that URL would still have been blocked.

    Premium Security & Bitdefender Endpoint Security Tools user

This discussion has been closed.

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