Bitdefender Parental Control "Configure" link returns 404 page not found

Drummy24
Drummy24 ✭
edited November 8 in Privacy

Hi there. The shortcut link for Parental Control of Total Security doesn't seem to be working? Short cut opens page: central.bitdefender.com/404

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Thanks.

Comments

  • Gjoksi
    Gjoksi mod

    Hello.
    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
    NOTE: Bitdefender telephone support is not toll-free!
    Regards.

  • Drummy24
    Drummy24 ✭

    Will do, thanks Gjoksi.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Drummy24,

    I will provide you with a bit more context here. Since the new Bitdefender portfolio was recently launched, subscription plans for Individual and Family use are available. Among the changes that took place, Parental Control has been included in Family plans only. However, the 'Configure' button in the Parental Control tab in this scenario should not redirect to a 404 page and this is a bug currently being addressed by the developers.

    I hope the information is helpful.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Drummy24
    Drummy24 ✭

    Hi @Alexandru_BD

    Thank you for your reply and info. I had received a reply from support stating more or less the same thing, but added, I presume incorrectly, that "the behavior you have reported is expected".

    Many thanks,

    Sean

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