The system does not have rights to access the specified path

archiee
archiee
in General Topics
Everytime Bitdefender updates, it quarantines a file and i cant restore it, even though its been added to exeptions previously. I just get the message "The system does not have rights to access the specified path " i am getting really tired of this and having to redownload the file i want to keep, switching off all the protections, adding it YET AGAIN to exeptions, only to have it put back into quarantine with no way of restoring it when Bitdefender updates! it ridiculous.

Comments

  • Alexandru_BD
    Alexandru_BD admin

    Hello @archiee,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request some logs from you.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • grrotary
    grrotary

    The temporary solution I've found is to run the Bitdefender app in administrator (Bitdefender shortcut on desktop or seccenter.exe). Only then the quarantine and its file picker can select path outside C:\Users\<ThisUser>\

  • dstrong86
    dstrong86 ✭
    edited November 12

    AGREE The Run as Admin (seccenter.exe) shortcut solution by grrotary seems to work so far. I have a legacy Chess training program called Chessimo and the Chessimo.exe was being flagged as Gen:Variant.Tedy.584

    Running as Admin I could restore the file and set an exception to the program folder c:\program files (x86)\chessimo\ and restore Chessimo.exe

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