Suspect Bitdefender update 27.0.42.214 on 10/1/24 caused safepay to stop working.

jdfig
jdfig
edited November 2 in Privacy

I suspect the update 27.0.42.214 on Bitdefender on 10/1/24 is causing Safepay to stop working on Citizens Banking website. The site was working for at least a year before the update to Bitdefender yesterday. After the update the page will not load. However I am able to connect with no problems using MS Edge along with the Bitdefender VPN. I'm using windows 10 with latest updates.

Citizens Weblink is:

https://www3.citizensbankonline.com/efs/servlet/efs/login.jsp

Answers

  • Gjoksi
    Gjoksi mod

    Hello.
    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    NOTE: Bitdefender telephone support is not toll-free!
    Regards.

  • camarie
    camarie BD Staff

    I just updated one of my machines to 27.0.42.214 and

    image.png

    So I cannot confirm at this time, the page seems to load correctly.

    Are there any other specific details perhaps? Operating system version, VPN connected to a certain country? Please be as detailed as possible to let us understand what happened, thank you.

  • PepeZ
    PepeZ

    I am having similar issues. My login in process works fine until I click submit for authentication code and Safepay freezes with an error code from my Bank saying Oops there's a problem at our end yet they don't think it is their end that is the problem.

  • camarie
    camarie BD Staff
    https://community.bitdefender.com/en/discussion/comment/346313#Comment_346313

    Can you let us know what address manifest this problem?

  • PepeZ
    PepeZ

    pcfinancial.ca

    I get the following error when I submit for an authentication code…

    Something went wrong on our end. Please try again later.

     [#020001]

  • camarie
    camarie BD Staff
    https://community.bitdefender.com/en/discussion/comment/346327#Comment_346327

    I clicked on Sign in, which led me to the page https://secure.pcfinancial.ca/en/login, but I see no authentication code, just Username and Password. Or is the code asked after successfully log in ? (In this case I cannot reproduce, not having an account on pcfinancial).

  • PepeZ
    PepeZ

    Yes you ar submit yo9ur login and the it connects to submit to receive an authentification afterward… Thanks for trying.

  • camarie
    camarie BD Staff

    I'm not willing to give up for now. By any chance, do you know if there is a demo account or something like that? I looked on the website but I could not find anything that could help me at least to simulate the issue.

  • PepeZ
    PepeZ

    I am not aware of anything like that being available.

  • PepeZ
    PepeZ

    I saw another thread that suggested re-installing Bitdefender.

    image.png

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