Bitdefender version update failing, serious issue
Comments
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Well, this is weird because I receive multiple malware signature updates in a day. The best-known solution as of now would be to repair your Bitdefender product by following the steps in the link provided below and checking if that helps.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello,
I'm unaware of any update issues for the free version.. I think it's best to ask the Support teams about this, if there was an interval when the signature updates were delayed, they should have a record of this.
Premium Security & Bitdefender Endpoint Security Tools user
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Its not the first i tell this, see my post from sept 15
You can't say that BD installation is corrupt or broken after a few days, there is something wrong with the update policy on the free version. Sorry to say that but i don't feel safe anymore when i use it, with so many hours difference.
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Where can i find the support teams for BD free, to ask them ?? or can you ask it to one of your friends . . .
Why isn't the same team doing updates for all versions , if i understand its a special team just for BD free ??
It would be better that all the versions get the same updates (signatures) from BD free to → Total security
Thanks
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Bitdefender employs a unified approach to malware signature updates across its home product line, ensuring consistent protection for all users. Products such as Bitdefender Free, Antivirus Plus, Internet Security, and Total Security receive the same malware signature updates, providing the same level of threat detection regardless of the version.
However, business and enterprise solutions may receive additional, more specific signature updates tailored to their specialized needs.
In terms of support, two primary support teams handle queries: one dedicated to home user products and the other for business/enterprise solutions. Since your concern is related to a home product, you can reach out to Bitdefender Home Support for assistance.
Kindly contact Bitdefender Home Support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hi everyone,
The issue with the updater time interval changing from 1 hour to 8 hours has to do with the profiles.
When profiles is turned on and then activated by using an app that activates profiles like for example vlc media player it then triggers the update interval change setting.
I've turned profiles off until this is fixed.
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Yes there are people i know on other forum who have Total security with 5 hours no update.
With the Free version there are no profiles i think and sometimes i had an update interval with 9 hours or 7 hours . . .
I cant not sent logs to the support team because i uninstalled it a few days ago.
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Hi @RedsFan
The issue I'm referring to is the update interval checker that changes itself from 1 hour to 8 hours, not the issue that you have with there not being an update available for many hours.
I have this as well btw, sometimes there is not update for like 10-12 or longer hours, mostly there are updates every few hours with sometimes every hours.
I guess this has to do with how fast new threats are detected and how fast bitdefender add the signature to the list, I'm not sure this is even an issue or bug.
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IMHO us/they shouldn't ask support for the subscription extension, at least that should have been done as a courtesy - proposed by the moderators of this forum as Bitdefender representatives. The support was asked to provide a solution and failed to provide a meaningful one - also sending us on a wild goose chase including tens of reinstallations, lost time and - meanwhile - subpar protection.
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