Bitdefender version update failing, serious issue
Comments
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Well, this is weird because I receive multiple malware signature updates in a day. The best-known solution as of now would be to repair your Bitdefender product by following the steps in the link provided below and checking if that helps.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello,
I'm unaware of any update issues for the free version.. I think it's best to ask the Support teams about this, if there was an interval when the signature updates were delayed, they should have a record of this.
Premium Security & Bitdefender Endpoint Security Tools user
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Its not the first i tell this, see my post from sept 15
You can't say that BD installation is corrupt or broken after a few days, there is something wrong with the update policy on the free version. Sorry to say that but i don't feel safe anymore when i use it, with so many hours difference.
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Where can i find the support teams for BD free, to ask them ?? or can you ask it to one of your friends . . .
Why isn't the same team doing updates for all versions , if i understand its a special team just for BD free ??
It would be better that all the versions get the same updates (signatures) from BD free to → Total security
Thanks
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Bitdefender employs a unified approach to malware signature updates across its home product line, ensuring consistent protection for all users. Products such as Bitdefender Free, Antivirus Plus, Internet Security, and Total Security receive the same malware signature updates, providing the same level of threat detection regardless of the version.
However, business and enterprise solutions may receive additional, more specific signature updates tailored to their specialized needs.
In terms of support, two primary support teams handle queries: one dedicated to home user products and the other for business/enterprise solutions. Since your concern is related to a home product, you can reach out to Bitdefender Home Support for assistance.
Kindly contact Bitdefender Home Support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hi everyone,
The issue with the updater time interval changing from 1 hour to 8 hours has to do with the profiles.
When profiles is turned on and then activated by using an app that activates profiles like for example vlc media player it then triggers the update interval change setting.
I've turned profiles off until this is fixed.
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Yes there are people i know on other forum who have Total security with 5 hours no update.
With the Free version there are no profiles i think and sometimes i had an update interval with 9 hours or 7 hours . . .
I cant not sent logs to the support team because i uninstalled it a few days ago.
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Hi @RedsFan
The issue I'm referring to is the update interval checker that changes itself from 1 hour to 8 hours, not the issue that you have with there not being an update available for many hours.
I have this as well btw, sometimes there is not update for like 10-12 or longer hours, mostly there are updates every few hours with sometimes every hours.
I guess this has to do with how fast new threats are detected and how fast bitdefender add the signature to the list, I'm not sure this is even an issue or bug.
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IMHO us/they shouldn't ask support for the subscription extension, at least that should have been done as a courtesy - proposed by the moderators of this forum as Bitdefender representatives. The support was asked to provide a solution and failed to provide a meaningful one - also sending us on a wild goose chase including tens of reinstallations, lost time and - meanwhile - subpar protection.
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Hi everyone,
Update: I've reinstalled bitdefender total security using the install file from central, it installed version 27.0.45.220.
I then restarted my pc and waited for the 15 minutes after boot version update check, it then started to update to the newest version which made the tray icon and the widget disappear from the desktop.
Now however it did reappear like normal after about 3 minutes and then it prompted a popup to reboot the pc which I did.
After boot it still showed version 27.0.45.220 installed however so I'm not sure what it updated but now when I ran the manual updater it finished at 100% and did not get stuck at 84%.
This is however because it's the latest version and there is no new version to install so I'll have to wait until next version to see if indeed this issue has been fixed.
I'll let you all know.
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Thanks for sharing @Petersl. I too expect that issue to be solved by now.
Premium Security & Bitdefender Endpoint Security Tools user
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@MCCD most probably the Support teams could not provide a solution on the spot because the inquiry has been escalated to the development teams and engineering at that time, and there was an ongoing investigation, if I remember correctly.
As admins and moderators of this forum, we are not in a position to suggest subscription extensions nor compensations, as such modifications can only be carried out by the Support teams depending on several factors and also their internal procedures, so we can't really interfere with that. But in making such decisions, I can assure you that there will always be fairness and commitment from their side, and the full context of the situation will be taken into account (e.g. loss subscription time due to a technical issue/bug when specific services could not be used, etc.).Regards
Premium Security & Bitdefender Endpoint Security Tools user
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I can confirm that the issue of the version update getting stuck at 84% has been fixed (at least on my pc), it automatically updated today from version 27.0.45.220 to version 27.0.46.231 successfully.
Thanks
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I respectfully disagree. Bitdefender usually IS better than this. Forums are just another way for Bitdefender to interact with the client. If teams/departments are not been able to exchange internally meaningful informations that help the overall Bitdefender products experience then, maybe there is something to improve.
Regards.
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Thanks for sharing your thoughts. I agree with what forum admin @Alexandru_BD mentioned.
Forum admins typically focus on managing discussions and issues within the forum. They’re not equipped to handle product/account-related queries, which are the responsibility of the support team. In critical situations, forum admins may escalate the issue, but their role is limited to forwarding it to the appropriate team.
That being said, I’ll be honest—continuing this discussion here won’t lead to a resolution. It might just go in circles, as no one on the forum is authorized to address queries meant for support. The only team that can provide the assistance you need is Bitdefender Support. Without reaching out to them, your query is likely to remain unresolved.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Of course we can agree to disagree, no harm done here. 🙂 I think Flexx summed it up pretty well.
Yes, the forum is another contact point for Bitdefender customers. That much is true. This is a page where Bitdefender users, enthusiasts and fans can engage, exchange ideas, support each other and share their knowledge and solutions. It is also a place of ideation and provides valuable feedback to the development teams.
I think it's important to mention that this community sustains itself on the valuable voluntary contributions made by its members and moderators.However, in the event a solution is not found in the community, usually more information is required for troubleshooting, such as logs coming from the product and in some cases, remote intervention must be carried out. This will help the engineers obtain a better understanding of the context and the circumstances involved. Such specific operations cannot be achieved on the public forum, so for more specific inquiries and specialized assistance, it is recommended to contact the Bitdefender Support, for a more detailed investigation.
Although we do our best to help here and the mods provide their support on their own time, we don't have all the answers all of the time. And yes, as admin of this page I am obviously in contact with both the Product and Support teams (among other teams), and I do forward relevant suggestions and possible bugs that may be identified to them, to ensure they get a heads-up and have a transparent perspective about what's happening here. However, we cannot provide more advanced technical assistance on the forum in the event the known basic troubleshooting steps didn't prove useful to the user, hence the recommendation to get in touch with the Support teams for account investigation, product logs and the lot, and this specific information is mandatory to them and may help speed up the resolution. 🙂
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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Finally, my pc just updated today from version 27.0.45.220 to version 27.0.46.231 successfully.
It is really a long problem since July.3 -
Hi,
I'm also happy to hear this was resolved and I'm looking forward to your feedback as well @Petersl. Once everyone confirms, I think we can close the thread.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Thank you for your answer.
The update worked for me also:
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Great news then, thank you so much for your confirmation! 👍️
Premium Security & Bitdefender Endpoint Security Tools user
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I have 1 more pc to reinstall bitdefender total security on, I'll have access to that pc by the end of next week.
I'll let you know how it goes.
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My second laptop updated to version 27.0.46.231, this laptop is my mothers laptop and after she rebooted she forgot to turn the automatic updates off after the 5 minutes definitions update as I had told her the issue was fixed so at the 15 minutes after boot it updated to the newest version.
I thought I would have uninstall and reinstall but apparently I guess there have been partial updates for the newest version in the definitions updates as well.
It did however after it installed the newest version gave an log in prompt window when opening bitdefender and the tray icon showed as red "services not responding". It also showed in the about the productupdate date as 23/07/1970 for some reason.
I told my mother to reboot and after reboot everything was back in the green and was still linked to my account so no relog into my account was necessary. After reboot it however did not show any productupdate date anymore in the about.
Maybe it will show a productupdate date again when updating to the next version or should I reinstall?
These 2 images above is right after it updated to version 27.0.46.231.
This image above is right after reboot and as you can see there is no productupdate date showing.
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