Central and Subscriptions
Central and Subscriptions
Just wanted to say thanks for the amazing deal and adding 2 extra devices question
Hi, I just bought 3 YEARS of BD IS for 3 users for 95 AUD (60 USD) with the coupon in the Edge browser shopping. This is insane and not to have to think about my security cost for 3 years has made me very happy.
I think I made one booboo though, cause it is still so early here and I just woke up - I think I should have chosen 5 users as there's now a mac in the house plus 2 phones, and it would have left me a seat for an extra PC. I can't see any way to add users, and if I pretend I am doing a fresh transaction, with the coupon it would have been only like 15 AUD extra for 3 years for those 2 extra users.
Is my best course of action to refund and re buy but for 5 users/3 years, before the coupon expires (it's 50% off so it's a massive coupon I would not want to miss out on), or wait till all 3 devices are in use and then the "upgrade" item will appear for me on my subscription in BD Central? Or will the latter be WAY more expensive to just add 2 devices to the current subscription, than buying it outright?
Thanks again!
Comments
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Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.1 -
Yeah I was hoping someone who works for BD might see the post here, but thanks for the info and if I haven't had any replies here from BD staff I'll contact them tomorrow. Cheers.
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To add here, you can also get in touch with Bitdefender support via chat to get immediate information.
Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get immediate update, make use of the chat option.
Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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