Welcome to Bitdefender and the community @Patient Merit.

Just adding here that you don't actually have to be logged into your Bitdefender Central account to use Bitdefender every day, but the security software installed on your device must be linked with your Central account to work, because the antivirus draws its configuration, number of slots and validity from there, so you need to be logged in the actual Bitdefender security solution with that account. You can access Bitdefender Central anytime afterwards, but you don't have to keep that one open at all times. Nor is it necessary to login in Bitdefender all the time, one time login will suffice, the connection with Central will be established and the protection enabled.

Now regarding the login loop you are experiencing, I think it's best to reach out to Bitdefender Support, like Gjoksi suggested, because the Support representatives can perform further checks for your account and advise accordingly. Surely, this can be resolved swiftly and please do let us know the outcome here as well, if possible.

Regards,

Alex

Hi @Patient Merit,

Affirmative, if you were able to run scans and Bitdefender displays the message that you are safe, accompanied by a green shield, then this means it's up and running on your device.

For the record, when contacting Bitdefender Support via chat, you will connect to a chatbot initially.

Bitdefender is constantly looking for ways to improve customer support through fast solutions when in need of an answer from their behalf. This is the main reason why they are currently testing a chatbot to provide this service.
However, the chatbot is not here to replace human support but to complement it, ensuring you get the help you need faster. Whether it's answering questions or resolving issues, the bot is trained by Bitdefender's top technical writing specialists to provide accurate and helpful responses.

For more complex cases that require human intervention, the chatbot will seamlessly transfer you to a live representative.
AI will help us offer immediate assistance and break down language barriers by communicating in your native language, regardless if someone from Bitdefender speaks it or not. This will allow Bitdefender existing and future customers to have faster access to help with questions or issues and swifter resolution time in their native tongue.

Now that we got that out of the way, the modifications suggested in the previous article are completely safe and required whenever the product is unable to connect to the server to complete the activation. Like the article points out, there can be multiple reasons behind the failure to connect, including a firewall, DNS, or content filtering system on your network or computer which prevents communication with the Bitdefender servers and blocks the activation process. Bitdefender requires to communicate with its servers to ensure proper activation and successful signature and product updates later on.

Changing the DNS server is a popular solution, while checking for firewall settings won't hurt, and you can test if this is actually the culprit by simply deactivating the windows firewall, which is not complicated to do, or by checking if your router includes one that may interfere with the communication. Furthermore, like the article mentions, some Windows components are directly related to Internet Explorer, and Bitdefender runs an Internet Explorer framework, so resetting its settings will help ensure that it’s functional and up to date, so you can eliminate this probable reason as well. Then you can look into updating network adapter drivers, and finally flush and reset the DNS, which again, won't hurt anything on your computer.

I'm glad to hear this was solved and should you have any questions, please don't hesitate to share them in the comments. 🙂

Regards,

Alex

You are most welcome @Patient Merit, it was my pleasure and thank you very much for your appreciation! 🤝

And don't worry, at no time did I perceive your comments as criticism. And even if that was the case, I welcome constructive criticism, because I think this is how one can find the most valuable insights and acknowledge the areas of improvement. 😉

I understand the reluctance to make changes that are not absolutely necessary on the computer. Sometimes, depending on the system configuration, available resources and other factors, it may be required to make some minor tweaks when installing an antivirus, and to some extent, I think this is somewhat expected.
But in most cases, it's pretty much a 'set it and forget it' type of product that simply does its job.

Don't hesitate to write us on these pages anytime.

Regards,

Alex