I've been getting notifications that I need to renew the subscription. I think it's been only a few months since I subscribed, but I've misplaced the invoice. How can I get that information?
Thanks for your help, Cellist
Hello.
Follow the steps from this article:
https://www.bitdefender.com/consumer/support/answer/29251/
Regards.
Hello,
I think the first question that arises here is where did you purchase Bitdefender from? Because the invoice can be obtained according to the answer. For example, if you purchased Bitdefender from a reseller, online or off-the-shelf, you should have received a receipt or confirmation email with the invoice attached. The same usually happens when you purchase Bitdefender from the Amazon marketplace for instance (from the official store, of course). If you ordered Bitdefender from the official website, then your invoice should have been sent to you via email, to the registered email address on file.
If you don't find any traces of communication from Bitdefender in your inbox, then you can use your 2Checkout account to manage your Bitdefender online purchases (in the event you placed the order online at www.bitdefender.com). You can also refer to the article shared by Gjoksi above.
Also, since you've mentioned that it's been only a couple of months since you subscribed, yet you are receiving renewal notifications, it's highly possible that these are sent for a previous subscription you've had. Because in the event you renewed your protection manually last time, perhaps this was not correlated to your previous subscription and it might be that you need to disable the automatic renewal feature for that one, so that you are not getting charged for it. This is just a supposition, if necessary, the Bitdefender Support teams can accurately confirm the status of your subscriptions, so if you don't find the invoice, don't hesitate to get in touch with them.
Regards
