I have the key already to use, wanting to add computer.
Hello.
Follow the steps from this article:
https://www.bitdefender.com/consumer/support/answer/29310/
Regards.
I've sent an email to this address bdsupport@tickets .bitdefender.com . I am not getting a response. Very frustrating.
Here is the message.
I was given by my supplier 2x 5 and 5 keys. I used the one 5 key till was used up.
Now I want to add the other 5. I asked on the support chat how to do that, was told on the chat.
Bitdefender Helper AI 18:07Since both subscriptions are identical, you can merge them to extend your current subscription. Here's how to do it: 1. Log in to Bitdefender Central at https://central.bitdefender.com (https://central.bitdefender.com). 2. Go to the 'My Subscriptions' section. 3. Click on 'Activate with code' and enter your new activation code. 4. Select the 'Extend current subscription' option and confirm the activation. This will combine the two subscriptions, giving you a total of 10 devices under one subscription. Let me know if you encounter any issues!
So what I wanted did not happen.Could you please repair the account, so I have 10 devices. Or so I can use another 5 devices on the same account.
@Alexandru_BD, who works for Bitdefender, can check your ticket's status.
Hello @linuxisthebom,
Based on your description of the situation and since the two products were identical, it looks like the chatbot suggested to extend the validity of the subscription instead of activating the subscription in parallel to add more slots for protection. This can only be adjusted by the Support teams and based on my findings, the ticket's status is "Awaiting agent", which means that a Bitdefender representative will soon reply on your case. I will close this thread so that the information can be consolidated on the open case, since we can't really take any action on the forum.
Thank you for joining us here.
Regards
