I used to had an family suscription and I buyed a better one now i cant activate the new one

I used to have a family subscription, and I bought the improved one, but now that it has expired, it tells me that I am already on another one ,it will not let me have the new one.

What should I do?

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Comments

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.

Jose Alberto Aguero

I have to pass the AI assistant, but the human actually helped me out! Thanks!