I need to sign in?

Hi All,

For the second day running, upon booting-up/switching on my laptop I was met with an onscreen notification box/window informing me that, "You need to sign into your Bitdefender account". Opening my Ultimate Security dashboard, however, I found all correct and functioning and the usual "You are safe" reassurance.

Has anyone any idea what may be causing the above and how to stop it….and, as sign-in would require my password, whether there may be a security issue related to this?

Then, if I may slip in a second quick question. I am someone who very recently joined Bitdefender after many, many years with another leading security/privacy company and, as a result, am still getting used to the norms for Bitdefender. During the last week or so I have been receiving notification that, "the update was successfully installed", as, or shortly after boot-up/switch on each day. Are daily updates normal for Bitdefender?

My thanks for your time and expertise.

Dave

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Alexandru_BD

Hi,

Where does this login message appear, is it in Central or the actual Bitdefender UI?

Bitdefender updates its virus definitions daily, but major version updates happen about once every four weeks.

HOW

Hi (again) Alexandru,

Thanks for digging into yet another of my enquiries.

The Sign In message appeared centre screen, in a separate box/window at boot-up/switch on, along with the box/window of the Bitdefender dashboard and the box/window of Bitdefender VPN….but, as I mentioned, the dashboard shows all is functioning and, this AM, I immediately ran a full scan just to ensure that all was, indeed, working. All was working and no threat found.

In regard to the updates, the idea of daily updates is reassuring….was simply not used to daily virus updates triggering an update installed message; which appears top right (as one looks at screen) as a normal notification message.

I hope that the above aid your understanding of my question and thank you for dealing with it.

Dave

Alexandru_BD

I think it's hard to tell without seeing some logs. It could be some sort of timeout or service communications after startup. If it does this all the time, then perhaps you could ask a question to the Support teams and they can collect the required logs from the installed product on your device, to investigate this further.
Should you need to get in touch with them, you can use the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then select from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Gjoksi

Hello.
I promoted you to Level 2.
You can now post screenshot(s) of the issue, so we can better understand it.
Regards.

HOW

Always grateful for your time and insights, explanations and advice. I have a remote session booked, soon, regarding another issue which seemed unable to be resolved without remote work. I shall endeavour to bring this up then. My thanks.

Dave

HOW

I shall take a screenshot if the issue presents the next time I power down and boot up. Many thanks for the assistance and enhanced ability to present the problem.

Thanks.

Dave

dvsls

I am curious if this issue occurs at each Windows startup.

HOW

Hi,

Thanks for the interest in my issue. Much appreciated.

I employ the term "window" in the generic, box on screen sense. The machine is actually a MacBook Air.

After earlier discussions with Alexandru I shut down and then rebooted the laptop a couple of times and the "sign in" box was not there.

It has happened on a couple of occasions only.

I have an issue with an apparent "duplicate" Bitdefender app on my machine (the reason for a remote session in the near future, having followed all advice furnished in previous support centre emails to no avail) and, casting memory back, the sign-in may have been shown for the second of the (seemingly) two Bitdefender apps to open on rare days when one kicked in quite a few seconds later than the other.

I shall be bringing all up in the remote session and will get a screenshot of the sign-in box if it appears again….which I shall load here as well.

Thanks.

Dave