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Did not receive Update v27.0.60.337

Jenni65

To date I have not received the current update 27.0.60.337 released June 12,2026. Can someone tell me if this is a slow release or have I missed receiving it. Regular updates come in, I check everyday for updates. My last update is 27.0.59.334 received on May 25/26. This morning on Safepay Password manager sign showed up again, I had turned it off awhile ago and had not been showing up until now. I am asking as I did miss getting an update earlier this year, so I am getting a bit concerned as to why I would not receive the major updates in a timely manner.

Thank you

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Scott

Hi @Jenni65

If it's any consolation, I'm still on .334 as well. Doing a manual right-click update from the system tray icon, or doing a restart and a manual update hasn't kick started the new build install. Sometimes the staged roll out can take some time, as for myself, it can take up to 2 - 2.5 weeks (Central US) for me to get it, but if you wanted to, you could try a reinstall which is essentially a repair, and see if that installs the current build. As long as the malware updates are occurring, you could wait another two or three days and see if you get the build update then.

A Safepay/SecurePass login/sign in issue has been reported here.

https://www.bitdefender.com/consumer/support/answer/13429/

If needed, there is the full uninstall and reinstall, option.

https://www.bitdefender.com/consumer/support/answer/2791/

https://www.bitdefender.com/consumer/support/answer/28558/

I would confirm the device was removed from your Central account dashboard, before running the new install.

https://www.bitdefender.com/consumer/support/answer/2795/

Kind regards.

All comments

Scott

Hi @Jenni65

A Safepay/SecurePass login/sign in issue has been reported here.

https://www.bitdefender.com/consumer/support/answer/13429/

If needed, there is the full uninstall and reinstall, option.

https://www.bitdefender.com/consumer/support/answer/2791/

https://www.bitdefender.com/consumer/support/answer/28558/

I would confirm the device was removed from your Central account dashboard, before running the new install.

https://www.bitdefender.com/consumer/support/answer/2795/

Kind regards.

Jenni65

Thank you Scott, good to know someone else still has not received the new update, I will also wait a bit then and see if the update comes in.

Scott

Hello again @Jenni65

My AV Plus just updated this morning, and went straight to the newest build 27.0.60.339. Check on your end by doing a system tray right click update, and see if you get it in the next day or two.

https://community.bitdefender.com/en/discussion/comment/363008#Comment_363008

Jenni65

I also received update 27.0.60.339 this morning, so I assume there is nothing to worry about and that I am up to date, even though v.337 was never received.

Thank you for the info much appreciated

Scott

A member on another forum posted he went through the same thing, was "stuck" on .334, and then was updated straight into .339.

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