Vsserv.exe High Cpu Usage

OK. I have experienced the same issue for a while. I used BD previous version and experienced NO problem. But just like many other users posted here, I found this "VSSERV.EXE high CPU usage" issue after using BD2010.

It seems to me not much help we can get from BD staff. So I did some "debug" myself. Here is what I found:

1) I opened Firefox and opened a lot of tabs(windows), everything seems OK;

2) opened several application programs like MS WORD, EXCEL, still OK;

3) opened a game called gm5.exe -(it's a board game(Go) not a virus. I played it for years with previous BD version, no problem.) now, the problem showed. and quickly, the CPU is fully occupied.

4) I killed the game, the problem persisted!

5) I killed Firefox, the problem stopped!!(the MS WORD still running!)

6) I reloaded the game, NO PROBLEM! I played for an hour no issue at all!

7) I loaded iexplorer,(game still running) NO problem.

8) I killed the game and reload the Firefox, NO problem.

So it seems to me, Firefox cannot work with the game. If they both launched, somehow it will trigger VSSERV.EXE running fast and until you kill both, VSSERV won't stop. I don't know why!? But this my experience. Hopefully, it will help!

If someone can give deeper explanation, I will appreciate it.

This is what I found out about vvserv.exe: vvserv.exe protects your computer against Internet-bound threats & gets

unstable because of damage to your computer registry.

==>

My BD updated while i was playing an online java game without using game modus & asked for a restart to complete the update,

i guess that because the high memory & CPU usage BD made a bad registry entry.

Using a little brainpower & logic I came to this conclusion:

1) If you have vvserv.exe troubles reinstall bitdefender & make sure that ALL old BD register entries are deleted

before you reinstall. (do it manually or use a reliable registry cleaner) !!! BE VERY CAREFUL NOT TO MESS IT UP !!!

2) After reinstalling BD change your automatic update settings to: “prompt before installing updates” or update manually

to avoid that BD updates while you’re running other programs.

3) If possible update to BitDefender 2010 which seems to be more stable & has a better user interface + updated features.

I am having the same problem as everyone else, namely my computer runs very slow and the Task Manager shows vsserv.exe is hogging all the processor time.

I tried following your instructions, but when I attempt to uninstall Bitdefender 2009 I get the error message 'Network Error while attempting to read C:\WINDOWS\Installer\bdav.msi'

I am getting totally fed up with Bitdefender. Maybe it protects my PC but the side effects are unacceptable. It seems it has intruded on all other use of the computer, yet I can't delete it!

PLEASE HELP

I am having a problem with vsserve.exe hogging the CPU for 10 and 20 minutes at a time. This can occur when I am on line or disconnected from the internet. In one case the vsserv.exe paralleled doing a scan, other times not. Searching the internet suggests this is a problem of long standing. What can I do?

i am also getting the VSSERV.EXE on my processes and it has been consuming a lot of my physical memory. please send me a solution. im also using windows xp

Hey,

Having same problem whit vsserv.exe using CPU and memory .Please send me the steps to solve this problem.

THX

BD is a weird company. They can not solve a problem so many users have with their SW for many months. Finally I have fixed the problem by removing BD and purchasing /installing another AV software. Now at least every week they send me a renewal notice. I have asked then to remove me from their database for at least 10 times but they continue bothering me with renewal notices. What a customer unfriendly behavior..... Neither their SW works, nor their customer service......

To ANYONE considering BitDefender products... Save yourself a zillion hours of grief and frustration and DO NOT USE THIS PRODUCT. I am not, by any stretch, a newby to internet security and I will NEVER do business with these fools again. I cannot begin to tell you about the ineptitude of their so called customer service department, the countless viruses and malware their software allowed onto my three computers, and the endless hours spent trying to resolve this blasted "vsserv.exe" headache. There are way too many other security suites out there to put up with this nonsense. My license expires in two days and I am already doing a happy dance that I finally get to be rid of this POS software once and for all.

hi

try reinstall BD

Hello all,

In order to solve the encountered issue we recommend you to upgrade for free to BitDefender 2010. Please take a look over the system requirements for it and let us know if you agree to use it.

Minimum Requirements:

Available free hard disk space: 450 MB

CPU: 800Mhz

RAM:

512 MB (Windows XP)

1GB (Windows Vista / Windows 7)

OS: Windows XP SP2, Vista, Windows 7

Internet Explorer version: IE6

Recommended requirements:

Available free hard disk space: 600 MB free space

Intel CORE2 (1.66 GHz) or equivalent processor

2 GB of RAM

Windows XP SP2, Vista, Windows 7

Internet Explorer version: IE7

Before installing the 2010 version we recommend you to uninstall any other security solution present on your PC. Usually when you use more than one security solutions on the same computer, the system may become unstable. This happens because all security solutions try to scan a file whenever one is accessed but they cannot do it at the same time, so this causes either slowdowns or crashes.

Thank you.

Hello hari_iitm,

If BitDefender 2010 is compatible with your system we recommend you to install it, if not, please let us know and we will start the investigation of the issue.

In order to install BitDefender Antivirus 2010 please follow the steps below:

1. Please use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it, restart the computer.

2. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Antivirus 2010 installation kit can be downloaded from one of the 2 locations:

- 32 bit Vista/XP/Windows 7 compatible version (most commonly used version):

http://download.bitdefender.com/windows/de...us_2010_32b.exe

- 64 bit Vista/XP/Windows 7 compatible version:

http://download.bitdefender.com/windows/de...us_2010_64b.exe

The installation guide is available here:

http://kb.bitdefender.com/KB576

Before installing this version please do not forget to uninstall any other security solution present on your PC.

Thank you.

Great, i've uninstalled my 2009 bitdefender, and installed the latest one, but then it required the license key, i've lost d 2009 key which i bought like nearly 2years ago..

Now what should i do..

i've managed to get the key in my registered product but the key cannot be used for the 2010 version, so what do u mean by "FREE UPGRADE"?!!

its ok, i installed a different type. i got d 2010 version now but the vsserv.exe still lags my pc...

Hello Hopelight,

The Free upgrade from one BitDefender version to another means that you can use your existing license key to register the 2010 version or the same product. For example, if you purchased BitDefender Antivirus 2009 then you will be able to register only the BitDefender Antivirus 2010 software, for Internet Security and Total security a message will pop-up letting you know that you do not have the correct version installed.

Furthermore, in regards of the slowdown issue, in order to troubleshoot the issue you are encountering, we would like you to follow the steps below:

1. Click on Start and select Run (for Vista you have the search box);

2. Type 'cmd' and hit Enter;

3. Type

cd %programfiles%/bitdefender/bitdefender 2010

and hit Enter;

4. Type

supporttool.exe /vsservtrace on

and hit Enter;

5. A pop-up should appear asking you to reboot the PC. Reboot the PC. If you are not asked to restart the PC, please do so on your own;

6. Open BitDefender and reproduce the issue a couple of times;

7. Click on Start and then choose My Computer/Computer;

8. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition;

9. Double left click on the supporttool.exe file - if you are using Vista or Windows 7, right click on the supporttool application file and select Run as Administrator;

10. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish;

11. Please also go to the desktop and send us the file that was created by the SupportTool. You can either upload it here and send me a PM (Private Message) with the download link or submit the supporttool file to us then send me a PM with the ticket ID you received from us.

We will analyze the information you sent and then reply with a possible solution.

We are looking forward to hearing from you!

Regards,

15 min to got to this screen

Wow I purchased "TOTAL SECURITY 2009 PROTECTS FOR 2 YEARS"

I don't know where to start. 7 pages of this "veeserv.exe" beeing a problem & its still not an auto update. That's BS!!!!!

I did the free 2010 down load. Guess what key doesn't work. Now it takes 10 - 15 min to load fire fox It only took 3 - 4 min with 2009 ver.

My product is registered

You know it doesn't work . Just email ALL that registered 2009 crap & give a free update to 2010 THAT WORKS. OR GIVE OUR MONEY BACK

The customer is not #1 with this company

25 min from start to finish this screen

I did the supporttool application

It started but after 2.5 hrs & only 1/2 done I canceled it.

now what?

After I canceled it it made a file & I pmed it to you

6 DAYS NO RESPONSE. " />

I FOUND A FIX UNINSTALL & BUY COMPETITORS.

Yes, i think this is the correct solution.

I buy 20 licenses of bitdefender 2008 for 3 years and this behavior always occurs. Many times, just doing a copy of a large file to a external disk, its enough!

I currently use 2010 version, but its the same s..t!

Just a few (well not so few) minutes ago i open my email and launch the browser... bitdefender stops service, hard disk start spinning like a fool and i cant do nothing.

Finnaly i can start task manager and i see the vsserv.exe eating all my resources!

Bitdefender licenses expire in January 2011... finnaly!

Im starting look out for another solution. Bitdefender loses +30 licenses.

8 Days Still nothing. These people don't care

Don't hold your breath

Thank you, but the problem disappeared, and now my computer is working fine.

Therefore I will wait for the next time that the problem will occur.

And thank you again for your fast help!

Hi... please send me instructions to eliminate this problem as well... i am using xp3 and the bitdefender 2010.. thank you in advance...

More Power to you...

I notice in my task manager that vsserve.exe I running so high, how do I fix it?

Good Question that has not been answered in MONTHS!!!!

I am running Bitdefender Total Security 2010 on 6 machines. The slowest machine, Toshiba Satellite, P4 2.66GHz, 992MB RAM, is now stuck @ 100% utilization.

Will I really have to uninstall Bitdefender Total Security 2010 and demand a refund to fix this problem?!?!

Hi... please send me instructions to eliminate this problem as well... i am using xp3 and the bitdefender 2010.. thank you in advance...

More Power to you...

One uninstall

Two Buy something like Trend Micro

That's what I did & so far works great

Hi

I'm having this Vsserv.exe High Cpu Usage problem also but dont understand the instructions to deal with this problem. Can you please tell me what to do about this nasty problem???

Thanks

Mike

PS: One more thing...when BD was first installed it allowed me to get into and and play on Battlefield II servers...then inexplicably, I started getting kicked from BF2 servers...I tried to allow the game in the "exclusions" section in the antivirus which didn't work....the "Game Mode" didn't allow me to connect and stay....the only work-around was to completely disable BD Security Suite and rely on Windows Firewall. Initially I thought the problem was with the game..not BD....It turned out to be BitDefender all along. This whole deal with BD has been an EPIC FAIL. Not exactly a glowing recomendation for this product I'm afraid.

-Bummed Out

I sent the debug files in, and submitted a PM as requested. I look forward to a speedy reply and solution.

Thank you.

I'm going to throw something in to the mix here ...

I was having exactly the same problems. I always found that the huge slowdown occurred when I first switch on my PC and access the Internet at which point I was finding attempts to do anything was virtually impossible.

Bringing up Task Manager showed that vsserv.exe was indeed hogging CPU Usage. I tried stopping various other processes to see if that had any affect.

I wonder if there is a conflict between wuauclt.exe and vsserv.exe?

My own personal experience has shown that disabling Windows Update has put an end to my particular slowdown issues. I disabled windows automatic update, because when I look now at some of the stuff it wants to put on my PC, it seems pointless having it running. I run it every once in a while (When I want to run and allowing me to select what windows crap is put on my pc as opposed to it loading it on automatically) as opposed to when it feels like doing, (which was invariably when I wanted to use my PC and connect to the internet.

That's my solution to vsserv.exe and it is working for me - (I disabled wuauclt.exe about a month ago now, during which time I've had no recurrence of vsserv.exe issues)

I have the same problem and have read some of the topics and replies and as it shows nothing has worked yet. could you please help me to see if i can fix this or not. frankly i was thinking about renewing BD in 2011 but i dont think i will do it if this problem exists.

Thank you