Activation/registration Problem

I purchased BD today and installed it on a new computer, straight out of the box. Every single time i try to activate or register the product it tells me it cannot detect an internet connection, to connect to the internet. Funny thing is im writing this from that computer and don't have ANY internet issues with any other programs. I'm very aggravated because i just purchased this product and I don't have its full protection because it refuses to activate me..... Anyone know how to fix this?

I am having the exact same problem and I also purchased this today! I purchased 3 pc license and installed on one just fine, but cannot get the 2nd one to connect. It will connect to do everything else, like updates, help and support, but not activation. " />

Hi,

Tomas I I have created a ticket for your request with the ID: 201008221016358. Please check your email associated with your forum account for instructions on how to resolve the issue you are facing.

Regards,

After applying the patch will I be able to register? What is the solution for Windows 7 x64?

Best regards

Tomas

MMV are you having any other issues except the registration part ? Any module disabled / grayed out ? Have you used the 2010 uninstall tool before upgrading to 2011 ? I need these information to check if you need to reinstall the program or just run the patch until a fix will be released via the Updates module.

Regards,

Yes, I have used uninstal tool for bitdefender 2010 providend on http://www.bitdefender.com/uninstall,

When I want to register and activate I'm getting same error "an active Internet connection not found". Could not regiester or activate.

Regards

Tomas

having the registration problem to

hope you have the workaround for!

I'm also having the exact same problem !

Please provide me with the instructions to solve this.

TIA

Hi,

never had any issues registering bitdefender in the past. Used it since version 9.

Same issue here: no proxy (DSL), win 7 32-bit fresh installation. Internet works fine, but bitdefender can't seem to connect, but can update though... turning off firewall is no solution.

Please provide me with the fix or instructions too.

Isn't it possible to put this fix online to download for everyone?

Thanks!

i cant install bit defender on my laptop it wont let me its saying that there is a problem downlaoding one of the installation files and i need to check my connection and try again. I'm, connected to the internet. But, i cant surf the internet because i think i have an infection on my computer. which is why im trying to install bit defender on it in the first place, to get rid of the infection so that i can use the internet again. i received the email on my home computer and saved the program on a usb stick and plugged it into my laptop and it wont work. is this illegal?? if so is there any other way to disinfect my laptop??

Daniel M,

No I did not run the uninstall 2010 tool before upgrading to version 2011. I followed the instructions that stated it could be installed on top of 2010. When I started the 2011 install, it first uninstalled version 2010 before installing version 2011.

Mike

Done all above still no luck. Still no working registration.

Hi bf24ever,

Email sent. Follow the instructions, register BitDefender and let me know if the issue persist.

Regards,

Got no mail. Please resend.

Can i get this patch?

I have Ticket ID:201008231028004 already opened as my BD product simply will not register on W7 machine.

Ive rebooted / uninstalled / used alternative installer so many times if really had enough now!

I had this problem also but only when I used the download link that came with the activation key e-mail. When I went to the Bitdefender website, which connected me to CNET, and downloaded BD2011 I had no registration problems at all. Now if I can just get the updater to work (it didn't work no matter where the download came from) on my Win7 PC.

where did you go on the bitdefender website to connect you to CNET??

i finally got my Bitdefender Internet Security 2011 to work. I recently found out that if you go to device manager, there is a file called bdselfpr under non-plug and play is causing the problem.

Right click computer > Manager, Device Manager

click view > Show Hidden Devices

Go to Non-plug and Play > and you should see the file

uninstall this file and it should work after restart or reinstall

if not, then it could be another problem

I just clicked on the download now button but it is not redirecting anymore, I just tried it. The only way I could get it to re-install today was to log in to my account at Bitdefender,com and click on the "download kit" link. Every time I tried to download today would only give a a 30 day trial even if I entered my key. I thought I could uninstall and reinstall and get the updates to work but I was wrong and it has been one massive headache getting BD2011is back on. I am ready to ask for a refund at this point.

awe that ###### im not tryna go through all this. im on the verge of a refund too

Thank you DanyDan

Another thing : I have 2 more PC's with this old key, If I mantain the previous version 2010 installed on this computers I need to update the new key or can use the old one?

PS: key recived.

Thank you

hi, can you please send me the instructions to activate as i keep on getting the "no internet connection error"

thanks

I'm experiencing the same problem. Could you send me the registration tool as well? I have windows 7 and am trying to activate my second machine of a three machine licenese, but have the same problem that bitdefender can't detect my internet connection.

Thanks in advance