Firewall Issue While Using Phone To Connect To Internet

rzimmermann
rzimmermann
edited September 2010 in Old topics

Hi,


I'm using BD Total Security.


Three weeks ago I got a new mobile. It's an Android based.


When I connect the mobile via USB to my notebook I have the option to use "PC Internet".


In this mode my mobile is providing my notebook an IP-Address while it is acting as a gateway (router).


At this point in time I had the Total Security 2010 installed.


For about two I thought this is not working at all. My notebook was getting an IP-Address but I was not able to connect to the internet. I even was not able to ping my mobile.


One day I just disabled the firewall and suddenly it worked perfectly fine.


I hope an upgrade to 2011 would solve this issue, but unfortunately it’s still the same behavior.


Is the firewall enabled I’m not able to use my mobile to connect to the internet.


Is it disabled it works.


Do you have any suggestions?


Thanks


BR


Ruediger


BTW: WLAN, LAN is working fine, with or without firewall enabled!

Comments

  • Unknown
    Unknown

    Hello,


    After you connect the mobile phone, please go and make the following changes under Firewall -> Network under BitDefender Security Center (in Expert View):


    - Network type: Trusted (Allow All)


    - VPN: No


    - Stealth Mode: Off


    - Generic: Yes


    Test to see if the issue is resolved.


    Regards,

  • rzimmermann
    rzimmermann

    Hi Daniel,


    Thanks for your answer.


    I did the changes you ask and unfortunately it's still the same.


    Best Regards,


    Ruediger

  • Unknown
    Unknown

    Hi,


    Please provide me with the following information:


    - the mobile firmware


    - are you using a software to connect the phone with the PC


    - the log files requested by email


    - make sure you made the changes from my previous post for the Mobile network adapter, not for the Local Network one.


    Regards,

  • rzimmermann
    rzimmermann
    edited September 2010

    Hi Daniel,


    Here are the Details regarding my mobile phone and my notebook:


    Phone: Samsung Galaxy S


    Firmware: 2.1-update1


    Baseband: I9000XXJM3


    Kernel: 2.6.29 root@SE-S603 #2


    Build: ECLAIR.XWJM5


    Notebook: HP 8510w


    OS: Windows 7 Professional (German version)


    I have made the changes you requested for the Adapter my mobile is using.


    For internet connection no additional software is needed, as the mobile is acting as a internet router/gateway.


    I have send the requested log files as reply to your email.


    Thanks,


    Best Regards,


    Ruediger

  • rzimmermann
    rzimmermann

    Good morning,


    Is there any update?


    Can you at least let me know if you have all you need to investigate?


    Appreciate your answer,


    Thanks


    Ruediger

  • Unknown
    Unknown

    Hi,


    Yes, for now I have all I need. I will contact you shortly via email.


    Yours,

  • rzimmermann
    rzimmermann

    Hi Daniel,


    It's now 1 week later and I'd like to know if there is any progress regarding my issue.


    Thanks,


    Best Regards


    Ruediger

  • Unknown
    Unknown

    Hi,


    I have sent you instructions on how to continue troubleshooting the issue you encounter. Please check your email and reply with the requested information.


    Thank you!

  • bugeca
    bugeca

    Hi,


    Kindly share the instruction as I'm having the same problem also. I'm using Bitdefender Total Security 2010. Here is my details...


    Phone: HTC Desire


    Firmware: 2.2


    Baseband: 32.44.00.32U_5.09.05.30_2


    Kernel: 2.6.32-15-gd96f2c0 htc-kernel@and18-2 #1


    Build: 2.13.707.1 CL233262


    Software: 2.13.707.1


    Notebook: Sony VAIO Z


    OS: Windows 7 Professional 64bit


    Thanks.

  • rzimmermann
    rzimmermann

    Hi,


    I can tell you as much.


    I have created all the log files to investigate further.


    Unfortunately it's not enough to find a solution.


    We are currently scheduling an online session to get to the bottom of this.


    As soon as we will have any results i let you know.


    Br


    ruediger

  • Unknown
    Unknown
    edited September 2010

    Hello,


    First and foremost be kindly informed that considering the fact that the mobile is acting as a internet router/gateway, adding its IP address as a trusted zone should resolve the issue you are facing and you should be able to have Internet access with the BitDefender firewall enabled.


    I will further investigate this matter and make few tests. However, I must wait for Monday September 20 to test with both a Galaxy S and a Desire. I will keep you updated and post the results as soon as the tests will be complete.


    Please check the phone IP then add it into Firewall -> Devices as shown in the screenshot. Also go to Firewall -> Network and complete the following steps:


    - double click on the Adapter listed under Adapter / Zones


    - in the new window type the mobile IP


    - select Allow


    - Click on OK


    You should see it listed as shown in the second screenshot.


    If the issue still persist provide me with the following info:


    - is AVC enabled? Go to Antivirus -> Advanced Settings to check;


    - is IDS enabled ? Go to Antivirus -> Advanced Settings to check;


    - what is the level of the Firewall slider under Firewall -> Settings menu;


    After checking the settings above make the following test:


    - IF AVC is enabled disable it and check to see if the issue still persist;


    - IF IDS is enabled disable it and check to see if the issue still persist;


    Looking forward to your answer!

    post-20064-1284739184_thumb.jpg

    post-20064-1284739200_thumb.jpg

  • rzimmermann
    rzimmermann

    Hi Daniel,


    I have done everything exactly as you ask.


    For your reference I attached some screen shots.


    Unfortunately it's still not working.


    Even if AVC and/or IDS is enabled/disabled.


    The only way to access the Internet is still by deactivation of the firewall.


    I deeply hope we can resolve this next week.


    From my end we can have a online session from Monday to Wednesday. After that I'm not available next week. Just let me know.


    I hate to put pressure on you. But in 28 Days my license is expiring and I can't believe it myself but I'm considering to evaluate a solution from another company. After 4 years in which I was always a satisfied customer this issue is a no go for me.


    So let's hope we resolve this next week!


    Best Regards,


    Ruediger

    post-13002-1284809732_thumb.jpg

    post-13002-1284809737_thumb.jpg

  • Unknown
    Unknown

    Hello,


    I do believe that we will resolve it by Wednesday. I will pass a request to my colleagues from the Sales Department and they will add 1 month to your license key so we will be able to make the troubleshoot without any issues or concerns. Send me a Private Message with the license key you are currently using and I will make the necessary arrangements.


    Kind regards,

  • Unknown
    Unknown
    edited September 2010

    Update:


    rzimmermann:


    Bug:


    1. Open the location:


    C:\Program Files\BitDefender\BitDefender 2011\Settings\Firewall


    2. Put in an archive the files:


    - profiles.xml


    - rules.xml


    - settings.xml


    3. Open BitDefender and switch to Expert View. Go to Firewall module -> Activity


    4. Check the box to enable 'Increase log verbosity'


    5. Having the Firewall enabled try to reproduce the connectivity issue you encounter.


    6. Go to the following location:


    C:\Program Files\Common Files\BitDefender\BitDefender Firewall


    7. Send us the file bdfirewall.txt


    I will wait a PM from each of you with the download link for the above requested files. You can upload the files on any online files storing server such as RapidShare or SendSpace.


    Thank you!

  • rzimmermann
    rzimmermann
    edited September 2010

    Hi Daniel,


    Please find attached the files you ask for.


    I have setup a password for it and will send this to you via PM.


    Thanks for your support!


    Best Regards,


    Ruediger


    Edit:


    Now I know why you ask for a separate filehoster as the archive was not supported.


    I will include further details within the PM.

    /applications/core/interface/file/attachment.php?id=6796" data-fileid="6796" rel="">Firewall.txt

  • Unknown
    Unknown
    edited September 2010

    Hi Ruediger,


    I have all the files I need. I will let you know via email soon with the results of the analysis.


    Bug: Do you still encounter the issue you described? I would kindly ask you for the above mentioned logs so we can find a resolution for all android phones having this issue, not just for the Galaxy S.


    Regards,

  • rzimmermann
    rzimmermann

    Hi Daniel,


    Have you got any updates?


    I also did not get info from your sales department about getting one month extra.


    Please let me know how long it will take to get this issue resolved?


    Thanks


    Best Regards


    Ruediger

  • Unknown
    Unknown
    edited September 2010

    Hi,


    I have sent you an answer to your ticket ID: 201009021006888 via email.


    Please check your email.

  • rzimmermann
    rzimmermann

    Any updates at all?


    Its now almost a month until last update.


    Thanks


    BR


    Ruediger

  • rzimmermann
    rzimmermann

    Please let me know the current status of the bug i reported.


    Is there any fix, yet?


    Thanks


    BR


    Ruediger

This discussion has been closed.

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