Update Crashes Windows 7 Ultimate

I just had the exact same problem. Running Win7 upgrade from Vista. I did a restore also which windows said failed but I am able to start my PC now anyway. Using BDIS 2011 and when the PC did restart I show I have never ran a scan(I have) and that realtime protection is disabled now.

Actually the update crashes XP as well, at least I had BSOD in usbstor.sys following a reinstall to fix a different problem.

Did not have to perform a system restore, simply disconnected an external drive, system would reboot OK.

Then uninstall BD2011, allow it to reboot after uninstall complete, then shutdown, reconnect external drive, reboots OK.

I just purchased and installed an external HD also. Seems curious.

OK. I disconnected my external HD and restarted PC and did a manual BD update and rebooted as requested by the update and EVERYTHING is back to normal. I also updated my Vista PC that I have does not have an external HD and had no problems at all.

However, when I reconnected my HD the PC crashed and kept trying to reboot itself over and over. When I unplugged the HD again it rebooted like nothing was ever wrong

The update was waiting for me when I came home, and I just naturally clicked that it was okay to reboot. Now I can only access my machine in Safe Mode.

I run an XP Box (AMD Athlon 64 X2 Dual (4800+), 2.4GHz, 2 GB Ram, XP SP3) that until today the only issue was the inactive Real Time scanner. Now I get a constant reboot cycle just before it comes to the users (never far enough to see that though).

Rebooting to the "last known good configuration" does not work.

Turning off "automatic restart on failure" only leaves me with a black screen and no disk activity.

Trying to use System Restore is a waste of time as it can not be run in Safe Mode. As mentioned, I can not do a normal boot.

Just for giggles, I turned off all the services and all the Startup Applications. Same result.

Very annoying problem of late with BD reboots. At the very least an update should come with an UNDO. More importantly, an information package should be attached to my account letting me know what was done, and what to do when it fails to implement properly.

Any ideas for a guy that can't get to a restore point?

Reboots this time a round: Two dozen and something

So here's the latest:

Confirmed the XP and USB connection. Problem: The issue is not fixed yet. The update did not fix the real time scanner, nor has it solved it's start-up interference issue.

What I did:

I've always had a habit of letting Windows "fix" itself, and after a successful start I tell it to shut down. A proper shutdown and restart proves to me there were no lingering issues.

So after doing the non-usb start, I did that, and the computer hung and restarted before the user select page. I got the box's attention by stopping the reboot cycle (F8) and went into "safe mode" and then restarted from there (no-usb still), and the computer rebooted properly. Let it start up all the apps, and settle in, and then I shut it down again. And you guessed it - right back to the reboot circle. I have pulled everything that is USB that can be considered "extra", to no effect, unless the mouse and keyboards are storage devices. All USB drivers are up to date and free of conflicts.

I have tried with the USB devices all attached and it still reboot cycles. At least I know I can stop it with a "safe mode" detour, removal of the USB storage device, and then a restart there. But it just seems like so much extra work if BD is going to demand frequent reboots!

What I would like to have happen:

BD Tech support please acknowledge the problem and let us know you are at least looking into it!

Thanks. (and to The Mouse - I would never have made the connection. Great observation!)

Hello all,

Based on your feedback we've managed to test this situation on our side too and currently we are working on a fix.

I'll keep you posted regarding the update that will be released to fix this.

We are sorry for the inconvenience.

Hi guys,

Please unplug your USB HDD at boot time. No bsod will occur anymore . You can plug in your hdd after boot time.

Shortly, a fix will be available for this issue.

Not true if you read my post 3 up. My desktop had been running all afternoon after the update was pushed and once I disconnected my USB drive. Hours later, I plugged my USB drive back in to do my daily backup and WinXP shutdown (crashed).

EDIT: One positive note, my FireWire 1394 Ext HDD and SanDisk USB flash drives do NOT cause a crash.

A BD program update was just pushed out to my WinXP desktop. I let it reboot and it booted (without a USB drive attached) just fine.

I then connected my USB HDD and the system did not crash. I was able to do my data backup that I couldn't do last night.

The problem appears to be fixed.

Just to be sure, I'm going to connect the USB HDD and try rebooting to see what happens. Stay tuned.

I am also back up and working normally after the latest update.