Real Time Protection Disabled
OK, I now have the programme (Anti-virus) working OK, Except I'm getting a message that tells me Real time protection is disabled. I've tried to start it using the View All Issues dialogue box but without success.
Help?
Cheers, John
Comments
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Hi John,
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send me a PM (Private Message) with the download link.
Looking forward to your answer!0 -
Good morning, Daniel...
OK, I get as far as instruction #5, but I don't get a progress bar up. All I get is a form to fill in with email address, type of problem, which department and so on. What am I doing wrong?
Cheers, John0 -
... and I have tried this exercise four times with the same result.
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Hi John,
Considering the fact that you can't use the SupportTool please follow the steps below:
Hello,
1. Download this file:
http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe
2. Locate and open 'Sysdump.exe'
3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.
4. The result will be the file called 'SYSDUMP.TAR'
5. When you have the sysdump.tar please upload it HERE
6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.
7. Send me a PM (Private Message) with the download link
Looking forward to your answer!0 -
Hey, Daniel... I sent you a PM yesterday (my time)... but it's not showing in my Sent folder. Did you receive the PM?
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Hey, Daniel... I sent you a PM yesterday (my time)... but it's not showing in my Sent folder. Did you receive the PM?
I found the same thing sending a PM. The messenger doesn't automatically save a copy in the sent folder. Just above the Send Message button are 2 checkboxes. One says, "Add a copy of this message to my sent items folder." If you don't remember to check that box, a copy doesn't get saved.
So far, I've not found any option setting to change this behavior.
Regards,0 -
Ah, thanks, Gary... I didn't even look to see if I needed to check a tick box. I'll remember next time!
Cheers, John0 -
Daniel, I've decided to uninstall Bit Defende for a couple of reasons. Firstly, I can't get the thing running properly and secondly, it is using up a huge about of RAM which is causing me all sorts of problems. So it's gone... thanks for your help anyway.
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Hi John and sorry to hear it. If you decide to come back with us and you need any further assistance I will be more than happy to assist you.
Topic closed.
Best regards,0
