Activation/registration Problem

dragonsoul84 · September 2010

Hey DanyDan, I am having this problem with BitDefender IS2011 not detecting my internet connection also. I ran the uninstall tool, cleaned the registry, and reinstalled, but it won't allow registration or activation. Everything went so smooth on my Win7 x64 laptop, but now on my Win Vista x64 I have nothing but problems. Can I get help with the registration tool?

wunderhoo · September 2010

I am having the same problem on a full version of Bit Defender Internet Security 2010 with Windows XP SP3 32 bit system. The computer had McAfee Antivirus, which I removed. I cannot connect through BitDefender to activate or update. Error message says that there are invalid server or proxy settings. I tried disabling both the Windows and BD firewalls, and still could not connect through BD. My internet connection is definitely fine, though, and working. Please help....

BDAI · September 2010

Hi DanyDan,

I also having the registration / activation issue (an active Internet connection not found).

IS 2011 over IS 2010 (as suggested on your download page), Win 7 Pro

Can you please send me the tool and the instructions on how to use it?

Regards

Starman202 · September 2010

Hi DantDan, I am having difficualty understanding why everyone has to come and ask you for the instructions and the patch. Given that so many people are having the same problems, why is this not in a post with a link to the patch.

In another post of mine, to solve the problem of BD toolbar coming and going you suggest that I migarate to BD 2011 but when I see that so many are having problems with this I am reluctant to migrate until all the problems have been sorted out and a proper working release is available that also addresses the problem of vsserve constantly crashing. I ould not like to solve one problem to have another created.

Will it be possible to post when such aclean release is available or should I not be holding my breath?

zydecotech1 · September 2010

same new account/no internet connection issue. windows 7 64-bit with firewall off. bitdefender antivirus 2011 registered with key ok but reports no internet connection when trying to set up new account. can you please email the patch? thanks.

ps- why not add the patch to available downloads on your website?

wurnstrum · September 2010

I too am having the same problem, "no internet connection". Please help. And thanks in advance.

BDAI · September 2010

Hi guys/girls,

Still no anwser from DanyDan/Bitdefender... BUT:

I tried again, after filling a customer support form (to try that road...), where they ask you for the specific error message.

So I typed in again and long story short, I'm now activated.

Hope it works for you too.

Greetings

cscott_71 · September 2010

I am having this problem as well. It occurred first when I reloaded my computer with IS 2010. I saw there were tons of new issues with the 2010 updates, so I completed an uninstall then upgraded to IS 2011. The inability to activate, register and update still continues. I've disabled my firewall and attempted to activate and register, to no avail. I get the same message each time I initiate communication with BD.

Vista SP2

32-bit OS

using TWC aircard for internet connection

Please forward your resolution asap. Thanks!

Unknown · September 2010

Hello,

Cscott_71: Please check your email for instructions. Ticket ID: 201009241007137

Please try to Update BitDefender before you ask for help again. The issue was resolved with a BitDefender update earlier this week.

Right click on BitDefender icon and select 'Update Now'. Wait for the process to complete then restart the PC. Check if the issue persist. If so, post in here and I will send you instructions on how to resolve it.

Regards,

cscott_71 · September 2010

I replied to your instructional email on 9/24, but as of yet have heard no response. The 'fix' did not work, and I've followed the instructions to the letter several times now. In regards to your suggesting above that I update BD first before asking for help ... my first post addressed this issue. I cannot update because I get the same message as when I try to register and activate. I have uninstalled, used cc cleaner, then installed again so many times I've lost count.

Is there something else I can try?

Unknown · September 2010

Hi CScott,

Reply sent, please check your email.

nightfury · October 2010

Hello,

I'm experiencing the same problem with the registration / activation issue because of undetected internet connection. Can you please send me the tool to help me register and activate my BitDefender.

I already turn off the firewall but stil experiencing the issue.

I'm using windows 7 32bit and shared internet connection using router.

regards,

Unknown · October 2010

Hello Nightfury,

I would first like to see a log from your PC, if you don't mind. Follow the steps explained in THIS article then send me a PM with the generated log file.

You will have the resolution via email as soon as I have the logs generated BEFORE we resolve the issue.

Looking forward to your answer!

cscott_71: You haven't replied to the email and believed the issue was resolved. Please check your Yahoo email and send me the requested information.

Nique · October 2010

I am having the same problem, unable to activate internetsecurity 2008 was just renewed last September. I am reinstalling it on a laptop running Windows 7. I am also unable to activate the firewall due to driver incompatibility

Help!

Woogy · October 2010

Hello,

I've just formatted my pc & reinstalled total security & bitdefender is saying my license has expired leaving my pc vulnerable when it clearly hasn't expired, I've been using it for maybe 100 days. And what is even more frustrating I can find no contact for support in tn England, each link I click doesn't work or says page expired.

Please help, I must be able to use my pc every day & obviously can't with no a/v

derango · October 2010

Can an administrator please send me an email with instructions on how I can register/activate? I believe there is a patch that can be emailed.

Unknown · October 2010

Hello,

Nightfury: your ticket ID is: 201010191008464. Check your email for the resolution.

Nique: Please read the topic below and upgrade to our latest version, BitDefender 2011:

http://forum.bitdefender.com/index.php?showtopic=20941

Woogy: Please provide me with the license key via PM (private message). I will check it and provide you with the necessary details.

derango: what is the error you receive when trying to register / activate BitDefender ? What BitDefender product are you using ?

nightfury · October 2010

Hello dan,

I've checked the email and followed the instructions but unfortunately I still experiencing the same problem.

Please help me..

Unknown · October 2010

Hi Nightfury,

Please check your email for further instructions.

Regards,

looey81 · October 2010

I too have the same problem.

Please send me the instruction to fix this. Thank you!

Unknown · October 2010

Hi 小铁哥,

What error message you receive when you try to register BitDefender? What product have you purchased and got installed ? What Operating System are you using ? Enclose a screenshot of the error you receive.

Looking forward to your answer!

looey81 · October 2010

1.BDIS2011;

2.Windows xp sp3;

3.There is no internet connection

I use a proxy to connect to internet!

Unknown · October 2010

Hi 小铁哥,

I have sent you instructions on how to resolve this issue via email at the address associated with your forum account. Please confirm via email that the issue is resolved.

Your ticket ID is: 201010221001651.

Regards,

jhenkin · October 2010

I am a brand new user, having switched from many years of absolutely flawless functioning and service from another reputable anti-virus software company. I switched due to reading a good review coupled with your price - a value equation. And, after hours of struggling to get the software installed - since there was no proactive alert/readme or written information, I finally did an online search. And, I eventually ended up here. Needless to say, there seems to be a common problem that I too am facing. My error received (Win 7 x 32) is:

"product activation with the license key and the bitdefender account you have provided failed because no internet connection has been detected" - YET I too have a perfectly good Internet connection over which the registration succeeded, but the ACTIVATION fails. I guess, I need your patch. And, I hope that I can quickly get this resolved, as have already put more time into this installation then I did over the past 7 years of anti-virus application installation/renewals COMBINED. <img class= " />

jhenkin · October 2010

I need the patch/update. Please send above-mentioned instructions ASAP. Same problem. Am running Anti-virus only, no firewall to disable...need patch. Hoping that the weekend does not prevent me from receiving this update pronto. I can provide registration detail as necessary; registration succeeded, activation didn't.

Unknown · November 2010

Hi JulianD,

Please send me the following information via PM:

- your license key

- your email used to register an account with Us

- your country/state/city of residence

- your full name

Looking forward to your answer!

mh.keivan · November 2010

Hello Dear DanyDan

I have the same problem and disabling the firewall didn't solve it, please send the link of that tool.

hgoetschi@hotmail.com · December 2010

I cant register / activate either! just installed Total Security 2011 and it wont update and I cant register, it keeps telling me I have "no internet connection" but I do!

can you help?

hgoetschi@hotmail.com · December 2010

P.S. I also cannot use Uniblue RegistryBoost either for the same reasons! I am running on Windows XP SP3 32bit.

Thx

Unknown · December 2010

Hello,

MH. Keivan: ticket ID: 201012121054871. Please check your GMail for the requested patch. My apologies for this delay, haven't noticed that you are using a GMail account and that my emails were blocked as having an EXE attachment (the patch file).

theg00tch: you are saying that you have issues in registering other products also ? Follow the steps explained in THIS article then send me a PM with the generated log file.

Looking forward to your answer!

cougartoon · December 2010

I guess I am NOT the only one having problems with Bit Defender. Does anyone know how to get my money back???

mh.keivan · December 2010

I've tried anything you can imagin, please send me the patch link too Danny, My product is not activated and Now I can't even update, it says I should activate first.

seanfburke · December 2010

Hi there

Also getting the same message about no internet connection.

Please help!

Unknown · December 2010

Hi,

MH. Keivan: I have already sent you the patch, please check your email and let me know if you got my message or not. Considering the fact that the email contains an attachment (patch exe file), some emails providers may block the messages.

Seanburke: What is your Internet Connection type ? Please post a screenshot of the error you receive when trying to register BitDefender. Mask your license key if included in the screenshot !

Regards,

ram_neo · December 2010

I am also having the same issue. I bought BD Internet Security 2011 today. Tried to activate it - showing error "Internet connection not detected". Please help.

Unknown · January 2011

Hi Ram_neo,

What is your Internet Connection type ? Do you use a router ? Please post a screenshot of the error you receive when trying to register BitDefender. Mask your license key if included in the screenshot !

jbh400 · January 2011

My BD is also unable to find an internet connection even though i am on the internet now.

I am running 64 bit windows 7.

Thanks

ram_neo · January 2011

I am using a DSL internet connection. Yes, it is a modem/router. I have attached a screenshot. Please reply. Thank you.

zamanm · January 2011

i just upgraded from 2010 to 2011 internet security and license is now "pending activation". But the funny thing is I NEVER received the email to activate the license. Any idea why I did not receive the activation email. This happened to me twice now.

Unknown · January 2011

Hello,

ram_neo: I have noticed that you have already a ticket created with us in regards of the issue you reported. The ticket ID: 201101011004424. Please check your GMail account and let me know if the issue persist after following the steps enclosed in the email received from my colleague.

zamanm: I ahve checked your account associated with the forum address and it is already activated. Please provide me with a screenshot of the error message you receive when trying to register / activate BitDefender along with the steps you take.

Kind regards,

ram_neo · January 2011

Thank you for your reply. I have not received any mails regarding the steps to fix the issue.

Unknown · January 2011

Hi Neo,

I understand you haven't received the email my colleague Dana sent you on January 3rd ? I have sent the email again. Please confirm if you have received it this time and if the registration issue has been resolved.

Best regards,

Paul Blouin · January 2011

I'm not if this is the same problem as the member above but after I renewed BD2011 today with about 9 days to go, I now keep getting a critical error message and to submit a report. When I do get the opportunity to open BD, it shows 0 days remaining. If I do get to the activation page, I get the no internet connection error.

I'm running W7 64-bit.

Thanks

zandertech · January 2011

Hi I'm having a problem of a different kind on BDIS2011, when I install bit defender it gets to the page where it asks for a license key, I enter the license key and it tells me registration was successfull, but when i try to activate it tels me my key is invalid, Ive tried using a different e-mail but to no avail,

Regards

cfrerichs · January 2011

please send me the info to register I am having same problem running windows vista home.

Thanks

csss-sov · January 2011

Every single time i try to activate or register the product it tells me it cannot detect an internet connection, to connect to the internet.

I would appreciate to receive the tool.

Bitdefender Antivirus Pro 2011

Windows XP

French

babygirl72 · February 2011

I have just purchased Bit defender 2011 internet security for 3 computers (2 years) Installed it on my pc and everything went well until I went to create a account so I can get updates and such... it is telling me that there was no internet connection detected! NO SO! can somebody please help me out here....

I am running windows 7 home edition(not sure if it is 64bit or 32bit how do I find that out?)

also I have to install this program on the other 2 computers and don't want to do so until EVERYTHING is good to go!

Unknown · February 2011

Hello,

First of all I wish to apologize for the late reply.

eyebeem, sov & Jeannie:

For the "No internet connection message" please check the following:

1. Open BitDefender in Expert View > go to Update module > click on Update now

*If the update is working please go to the next step.

*If the update is giving you an error message: -1004 Could not connect to proxy or server you should check for Proxy Settings in your browser and configure BitDefender accordingly

2. Please go to MyAccount and try to log in with the same email and password.

*If it is working please go to the next step

*If it is not working please click on Forgot your password link and follow the instructions to reset it

3. If you are using special characters (e.g *,@, $, etc) or a space in your password please change it with one which contains only numbers and letters. To change your password, log into your account, go to MyAccount from the left side and click on Modify Password

4. Please turn off any Firewall which could block your connection to our authentication server:

- turn off BitDefender Firewall: form Expert View > Firewall module > uncheck "Firewall is enabled" for 15/30 minutes

- turn off Windows Firewall from Control Panel

- turn off any other Firewall software you are using

- if you are using a router connect to it, check if it has a Firewall and turn it off

then try again to activate BitDefender.

I hope the above guidelines will help you to activate your BitDefender product. However, should you need further instructions please reply.

@tazzietech:

This issue usually occurs when something from your computer or the system privileges are not allowing you to modify the registry keys and store the license key info.

I've sent you an email - Ticket ID: 201102021045573 - with step by step instructions on how to set permissions in Safe Mode on the keys BitDefender need to modify.

@PDB: the critical error message you are receiving is indeed a different issue. This message informs you that a BitDefender process crashes and a dump file was created. When you are submitting these files to us, they are redirected directly to our Development team for further investigation.

Usually, when a main BitDefender process crashes, the license and activation email are not read until you are restarting your computer due to the fact that the BD processes are not communicating properly.

In order to find out why you are receiving these reports we will need to analyse the dump files. I have created a ticket (201102021044822) for you and sent you step by step instructions for gathering the logs we need. Please reply to our email with the log files attached.

Thank you,

Carmen

rabecht · May 2011

Dan,

I have this same problem,keeps saying no internet connection detected.Win 7 64 bit.Just installed yesterday,have uninstalled and reinstalled nothing seems to work.Help

rabecht

Unknown · May 2011

Hello,

Try the steps Carmen provided above. Also follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

Activation/registration Problem

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