Bitdefender Is And Bandwidth

captien
captien
edited September 2010 in Old topics

Hey guys i upgraded to BDIS 2011 and it has an old problem that you solved before which is it is eating my bandwidth without downloading anything


you solved this before in 2010 version after i posted that the problem lies in conflict with internet download manager especially after playing flash video.


right now i am switching back to 2010 untill you solve this again so please you have the best security suit , don't ruin it because of small things you solves before.i still have 335 days in my license so please do not waste it.


please any user have the same problem post here so the support team solve this quickly


thanks in advance

Comments

  • ntvolli
    ntvolli
    Hey guys i upgraded to BDIS 2011 and it has an old problem that you solved before which is it is eating my bandwidth without downloading anything


    you solved this before in 2010 version after i posted that the problem lies in conflict with internet download manager especially after playing flash video.


    right now i am switching back to 2010 untill you solve this again so please you have the best security suit , don't ruin it because of small things you solves before.i still have 335 days in my license so please do not waste it.


    please any user have the same problem post here so the support team solve this quickly


    thanks in advance


    I think this is an strange issue which should be solved as fast as possible.


    See this topic:


    http://forum.bitdefender.com/index.php?showtopic=21297


    Yours


    Oliver

  • gulbash
    gulbash
    I think this is an strange issue which should be solved as fast as possible.


    See this topic:


    http://forum.bitdefender.com/index.php?showtopic=21297


    Yours


    Oliver


    I have a similar issue.

  • Unknown
    Unknown

    Hi everyone,


    We are aware of the bandwidth issue and we are currently working on a fix. I would like however you to follow the steps below and make the tests. Post a reply here with the results:


    1. Disable Search Adviser from Antivirus tab;


    2. Disable the Antiphishing module for all browsers;


    3. Disable AVC and IDS


    4. Disable Firewall for 5 minutes


    5. Disable Real Time Protection for 5 minutes


    Make a test after each step and let me know if any of them are solving the issue or it still occurs after you disabled all modules.


    All of you have Download Manager installed ? Just trying to figure out a pattern.


    Looking forward to your answer!

  • gulbash
    gulbash
    Hi everyone,


    We are aware of the bandwidth issue and we are currently working on a fix. I would like however you to follow the steps below and make the tests. Post a reply here with the results:


    1. Disable Search Adviser from Antivirus tab;


    2. Disable the Antiphishing module for all browsers;


    3. Disable AVC and IDS


    4. Disable Firewall for 5 minutes


    5. Disable Real Time Protection for 5 minutes


    Make a test after each step and let me know if any of them are solving the issue or it still occurs after you disabled all modules.


    All of you have Download Manager installed ? Just trying to figure out a pattern.


    Looking forward to your answer!


    Same problem, didn't resolve issue. I don't have download manager, i use flash player to stream my movies. You still at work? I'm online.

  • captien
    captien
    Hi everyone,


    We are aware of the bandwidth issue and we are currently working on a fix. I would like however you to follow the steps below and make the tests. Post a reply here with the results:


    1. Disable Search Adviser from Antivirus tab;


    2. Disable the Antiphishing module for all browsers;


    3. Disable AVC and IDS


    4. Disable Firewall for 5 minutes


    5. Disable Real Time Protection for 5 minutes


    Make a test after each step and let me know if any of them are solving the issue or it still occurs after you disabled all modules.


    All of you have Download Manager installed ? Just trying to figure out a pattern.


    Looking forward to your answer!


    this won't work neither the HttpAppSkip in the registry editor as 2010 so please hurry and also it make internet download manager slow and close its connection so if you can solve this also it would be greate


    and thanks for your reply DanyDan

  • gulbash
    gulbash

    Try this, worked for me....


    Solution:


    - Restart the computer (Windows Start button - Turn Off - Restart);


    - Press the 'F8' key several times before Microsoft Windows begins to load; you need to press 'F8' until you will be displayed a text menu;


    - Select 'SAFE MODE' in the text menu and press 'Enter'.


    - Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click 'OK' to acknowledge.


    5. Browse to the C:\Program Files\BitDefender\BitDefender 2011 folder;


    6. Search for httproxy.dll and rename it with httproxy.dl_;


    7. Restart the computer in Normal mode;


    This worked for me.

  • captien
    captien

    for tech support i said that this issue was solved in 2010 version the truth is this issue was only solved in BDTS and not BDIS so please do not make the same mistake.


    to make sure you read this please add reply for this post from tech support

  • captien
    captien
    Try this, worked for me....


    Solution:


    - Restart the computer (Windows Start button - Turn Off - Restart);


    - Press the 'F8' key several times before Microsoft Windows begins to load; you need to press 'F8' until you will be displayed a text menu;


    - Select 'SAFE MODE' in the text menu and press 'Enter'.


    - Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click 'OK' to acknowledge.


    5. Browse to the C:\Program Files\BitDefender\BitDefender 2011 folder;


    6. Search for httproxy.dll and rename it with httproxy.dl_;


    7. Restart the computer in Normal mode;


    This worked for me.


    thanks for your reply it really worked for me <img class=" />

  • ntvolli
    ntvolli
    thanks for your reply it really worked for me <img class=" />


    Okay, it works...


    but with this solution the webprotection will be disabled, or not? -_-


    Yours


    Oliver

  • gulbash
    gulbash
    Okay, it works...


    but with this solution the webprotection will be disabled, or not? -_-


    Yours


    Oliver


    I enabled most of the protection in the bit defender program. I use flash player to run mega video movies, but i notice the speech in the movies are out of sync. Is this happening with you guys? Thanks.

  • 1artworkz
    1artworkz

    This will only work as long as the next update. The update will write a new httproxy.dll and you'll have to do the rename thing alover again. As I just had to do.


    Try this, worked for me....


    Solution:


    - Restart the computer (Windows Start button - Turn Off - Restart);


    - Press the 'F8' key several times before Microsoft Windows begins to load; you need to press 'F8' until you will be displayed a text menu;


    - Select 'SAFE MODE' in the text menu and press 'Enter'.


    - Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click 'OK' to acknowledge.


    5. Browse to the C:\Program Files\BitDefender\BitDefender 2011 folder;


    6. Search for httproxy.dll and rename it with httproxy.dl_;


    7. Restart the computer in Normal mode;


    This worked for me.

  • gulbash
    gulbash
    This will only work as long as the next update. The update will write a new httproxy.dll and you'll have to do the rename thing alover again. As I just had to do.


    Hmmm well that ######. Don't know what's taking bit defender techs so long to resolve this issue? By the end of this week i might have to uninstall bit defender and use another AV software, if the problem isn't resolved, because i am using a paid mega video premium account and i already lost about a week and more viewing movies.

  • gulbash
    gulbash
    Hmmm well that ######. Don't know what's taking bit defender techs so long to resolve this issue? By the end of this week i might have to uninstall bit defender and use another AV software, if the problem isn't resolved, because i am using a paid mega video premium account and i already lost about a week and more viewing movies.


    As of now the solution working for me so far, when it update i will see what happens.

  • gulbash
    gulbash
    This will only work as long as the next update. The update will write a new httproxy.dll and you'll have to do the rename thing alover again. As I just had to do.


    Yup your right. I'm fed up, i will be uninstalling bit defender now. Tech support really poor. Hope they resolve this issue in the future though.

  • Unknown
    Unknown

    Hi Gulbash,


    You can always keep the 2010 version installed until the fix for the 2011 will be released. If you need assistance with the uninstall/reinstall please let me know.


    I'm sorry to keep you waiting for that long, I must wait for the confirmation from the Developing team and they are still working on it.


    Once again please accept my apologies for the situation.


    Yours,

  • captien
    captien
    Hi Gulbash,


    You can always keep the 2010 version installed until the fix for the 2011 will be released. If you need assistance with the uninstall/reinstall please let me know.


    I'm sorry to keep you waiting for that long, I must wait for the confirmation from the Developing team and they are still working on it.


    Once again please accept my apologies for the situation.


    Yours,


    the problem once again in 2010 version after recent updates ,please look into it

  • Unknown
    Unknown
    edited October 2010
    Hmmm well that ######. Don't know what's taking bit defender techs so long to resolve this issue? By the end of this week i might have to uninstall bit defender and use another AV software, if the problem isn't resolved, because i am using a paid mega video premium account and i already lost about a week and more viewing movies.


    Actually the file is not renamed if you use Prompt before downloading updates. The files are checked and copied if a product update is being downloaded.


    However I have made few tests and would like to do the same test with you.


    Restart Windows in Safe Mode and rename the file "bdpredir.dll" into bdpredir.old located by default in:


    C:\Program Files\BitDefender\BitDefender 2011


    Restart the PC and let me know if the issue still persist; it should be resolved.


    Captien: the issue was resolved on all 2010 products. Actually no issue that reproduce on all products will be resolved for a single one but for all affected products.

  • captien
    captien
    edited October 2010
    Captien: the issue was resolved on all 2010 products. Actually no issue that reproduce on all products will be resolved for a single one but for all affected products.


    i am running now BDIS 2010 and it does the same problem i even tried BDTS 2010 like i used to as 30 evaluation but the band width problem arises.


    does this has anything to do with uninstalling 2011 version

  • Unknown
    Unknown
    edited October 2010

    Hi Captein,


    What are your PC details ? Memory RAM, processor and OS ?


    I have sent you instructions via email on how to further investigate this matter. Please reply with the requested log files and you'll have my answer ASAP. Also please re-read the entire topic again and try to add in the email any details you may find useful.


    Your ticket ID is: 201010011010474


    Looking forward to your answer!


    Topic closed, duplicate.


    Click HERE


    Regards,

This discussion has been closed.

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