Pc At Over 50% Cpu Load
Hi,
I installed BD Antivirus 2011 one day ago. (I was using BD Internet Security 2008.)
The CPU is consistently at over 50% load. Please help.
Will send an email with the details.
Thanks.
Comments
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Hello,
I have created a ticket for you and sent you instructions on how to further investigate this issue via email. Check your inbox and send me back the requested logs as a reply to my message. Your ticket ID is: 201010031002823
Looking forward to your answer!0 -
Hello,
Is there any update yet?
Thanks0 -
Hello,
An answer was sent via email to your ticket ID: 201010031002823. Please confirm that the issue is now resolved.
Regards,0 -
Hi,
I followed your instructions, but they did not cure the problem.
The "System" process is still at over 50% load.
What I did:
1. uninstalled BD, re-boot
2. cleaned temp files and registry, re-boot
3. installed BD, (error -1002)
4. re-boot, (error -1002)
I replied to the email as well.
Please help.0 -
Hello,
Please check your email associated with your ticket ID: 201010031002823.
Regards,0 -
Hi,
I have replied to the email with more information.
Thanks.0 -
Hello,
Reply sent.0 -
Hi,
I ran the exe and sent the report via reply.
Thanks for the help.0 -
Hi,
A reply to the ticket ID: 201010031002823 has been sent via email.0 -
Hi,
Email with information was sent.0 -
Hello again,
I will call you after 20:00 (your local time) today as requested by you in the email. If you can't be reached at the phone number listed in your email (******-******-8282) please let me know before tonight, via email.
Looking forward to your answer!0 -
Hello,
I replied to the email with the attachments.
Please let me know of any updates.
thanks.0 -
Hi,
Replied to email with time for dial-in
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Lets schedule a time one of the days, this week. Please let me know when I can contact you. Been out of the office for several days as being sick so couldn't contact you at the promised time and date. Sorry
Looking forward to your answer!0 -
Hi ,
Can we continue with the session on Wed?
thanks.0 -
Would be best on Friday (tomorrow) if that's also possible for you. I will be in the office starting 2PM (GMT+2) until 11PM(GMT+2).
Please send me a PM with the suitable hours and a phone number where I can reach you.
If you are not available on Friday, I will also be in the office on Saturday and Sunday so if any of the weekend days fits your schedule let me know.
Regards,0 -
Hi,
I am unable to create the dmp file.
Replied to your email.0 -
Reply sent.
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