Bit Defender Antivirus 2011 Error On Start Up

gauranggupta
gauranggupta
in Old topics

hello I use windows 7 ultimate 32 bit version and up until today my bitdefener antivruis was working perfectly fine . now I get an error message on start up " Bit Defender security service has encountered a critical error " and my antivirus stays disabled . I have submitted the error report . however I am also attaching the copy of the error file . please check and help solve my problem. thanks


Product - Bit defender Antivirus Pro 2011 Build 14.0.23.312


my system - windows 7 ultimate 32 bit


post-38159-1287669852_thumb.jpg

Comments

  • Unknown
    Unknown

    Hello,


    Please send me the dump (dmp) file; its location can also be noticed in your screenshot. Also please follow the steps explained in THIS article then send me a PM with the generated log file.


    You can also use the same or another upload website at your choice to upload the DMP file.


    Looking forward to your answer!

  • gauranggupta
    gauranggupta

    sent you a PM with details required by you .

  • gauranggupta
    gauranggupta

    also here is another secreenshot of all the dump files for your knowledge


    post-38159-1287732378_thumb.jpg

  • Unknown
    Unknown

    Hello,


    I have sent you instructions in the ticket I've created on your behalf about how to further investigate and troubleshoot this issue.


    Your ticket Id is 201010231004398. Please send me via email the requested logs. Thank you.

  • gauranggupta
    gauranggupta

    i have emailed you back 2 days back and am still waiting for a solution to this issue . I expected better services when i bought a licence ..

  • gauranggupta
    gauranggupta

    still no reply . 3 days have passed ..

  • gauranggupta
    gauranggupta

    since your great support does not have time to help their clients , I have uninstalled the product and installed it back and for now the error has gone away . anyhow if it comes back i will get in touch with you again and next time do put it at your website that support may/may not help you at all incase of problems .. thanks for your HELP ..

  • gauranggupta
    gauranggupta

    and the problem has resurfaced . what should I do now ?

  • gauranggupta
    gauranggupta

    problem still there

  • Unknown
    Unknown

    Hello,


    I have sent you an answer to the ticket ID: 201010231004398. The issue you encounter has been resolved. Make sure you update BitDefender as explained in the email and the issue should be resolved.


    Kind regards,

  • gauranggupta
    gauranggupta

    no it did not work out .. i emailed you back ..

  • Unknown
    Unknown

    Hi,


    I have emailed you back, we will continue troubleshooting via email.


    Regards,

This discussion has been closed.

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