Side-by-side Configuration Is Incorrect

mattlock
mattlock
in Old topics

Hi,


I have just purchased BitDefender Total Sec 2011, and have installed it on Win 7 Ultimate 64bit. When I try to run it I get an error with the bdagent.exe saying it failed to start because its side-by-side configuration is incorrect. I found this article on the support forum (http://forum.bitdefender.com/index.php?showtopic=21906) and followed it, but I still get the error!!


I have just emailed support but have been told it could take 48hrs for a reply. I cannot wait 48hrs without Anti-virus! Any help appreciated??


Thanks,


Matt.

Comments

  • coolcool1227
    coolcool1227 ✭✭✭

    Hi


    Check the below link


    http://forum.bitdefender.com/index.php?showtopic=21906


    and


    http://forum.bitdefender.com/index.php?showtopic=21983


    Hope this will help you.

  • mattlock
    mattlock

    Thanks. I have tried that suggestion word for word (both articles refer to the same Forum Topic), but still no good.

  • Unknown
    Unknown

    Hi Matt,


    I have created a ticket and sent you instructions on how to further proceed. I would like to assist you in trying to resolve this issue. Kindly note that the issue is NOT related to BitDefender but Microsoft Windows related.


    Your ticket ID is: 201011031007821.


    Looking forward to your answer!


    Kind regards,

  • mattlock
    mattlock

    Thank you. I've replied to your email.

  • Unknown
    Unknown
    edited November 2010

    Can't connect to the provided ID. Mind having the PC turned on and Teamviewer started with Windows ? Also tried to call you and left you a voice message since you haven't answer the phone.


    Please send me a reply via email with a convenient time when I can reach you.


    Regards,

  • mattlock
    mattlock

    Daniel, I've sent you another email. Can you connect to my PC tomorrow please? Thanks.

  • mattlock
    mattlock

    I have contacted your support desk by phone and they said I needed to wait for you Daniel to connect to the my machine. I have been available all morning, as expressed in my email, and am now not available until 4pm UK time.


    I have tried the previous forum topic of a complete uninstall and C++ Redistributable removal, etc. again and it has made no difference. I have now been without AV for 3 days. Please can someone contact me or I will requesting a full refund.

  • Unknown
    Unknown

    Hi Matt,


    I was not in the office on Friday, however I will be available tomorrow - Sunday November 7th. Please send me a PM with a phone number where I can reach you and a convenient time where you can be reached by phone.

  • fxguy
    fxguy

    I'm trying to install the BidDefender Total Security 2011 in a brand new laptop with Win7 64bit,


    and I get the same issue that the application has failed to start because of its side-by-side


    configuration is incorrect. I don't have any Microsoft C++ libraries listed in the in windows


    installation list. What is the solution for this?


    Thanks

  • fxguy
    fxguy
    I'm trying to install the BidDefender Total Security 2011 in a brand new laptop with Win7 64bit,


    and I get the same issue that the application has failed to start because of its side-by-side


    configuration is incorrect. I don't have any Microsoft C++ libraries listed in the in windows


    installation list. What is the solution for this?


    Thanks


    After trying a couple of times the reinstall, I read somewhere that another tool needed the


    Microsoft C++ libraries and the install failed because of the lack of such libraries. So,


    downloaded the BitDefender Uninstall tool, unistalled it. Went to to Microsoft site at:


    http://www.microsoft.com/downloads/en/deta...bf-9350143d5867


    And installed the C++ Libraries. Then reinstalled BitDefender Total Security 2011 and


    it worked.


    The links on the previous postings gave the impression that BitDefender would be installing


    those, but it wasn't my case. The manual install of C++ libraries worked.


    Thanks,

  • Unknown
    Unknown

    Glad to see the issue is resolved now fxguy. If you have any further queries feel free to contact us anytime!

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