Total Security 2011 Initial Download Problem [solved]

derockboogie
derockboogie
edited November 2010 in Old topics

Hello BitDefender.


I am a new customer. In my confirmation email, I have been given this link: http://download.bitdefender.com/windows/in...r_tsecurity.exe


Every time I download it, I get a message that there are corrupt files and I should download a fresh version. I have used your uninstaller and I've tried to redownload many times now. Same messages. I have no existing security solutions on my computer, my internet connection is through Virgin and connected via ethernet at the moment.


This is what it's saying when it starts to extract the files:


CRC failed in skin\images\miscelaneous\icon_nm_notprotected.png


CRC failed in skin\fonts\PT_Sans_Bold.ttf


What can I do?

Comments

  • IamMrH
    IamMrH

    make sure you are installing the right version (32bit/64bit).


    Chk this thread for fresh full download links.


    http://forum.bitdefender.com/index.php?showtopic=20566

  • George R.
    George R.

    Hello Derek,


    Please let me know if issue persists also when downloading the full install kits from above


    Thanks for the details.

  • derockboogie
    derockboogie

    Hi George:


    I have tried again using this link:


    http://download.bitdefender.com/windows/de...ty_2011_32b.exe


    and I'm getting the same message about corrupt files. Whenever I try to run an installer, it tells me that Windows doesn't recognise a valid digital signature. Would this have something to do with it? It doesn't seem to matter where I download these files from, the result is the same.

  • George R.
    George R.
    edited November 2010

    Hello Derek,


    Are you using Windows Vista or 7?


    I uploaded a proper install kit on a 3rd party storage site and sent the download link via PM.


    Let me know if this worked.


    Thanks :)

  • derockboogie
    derockboogie

    Hi George.


    Same problem. I'm using Windows 7. This is a fresh out of the box computer so I'm at a loss here. Do you think it could be my internet connection? I'm on Virgin Cable and haven't had any problems up until now.

  • George R.
    George R.
    edited November 2010

    Hello Derek,


    Please go to C:\Program Files\Common Files\BitDefender\ -> delete the SetupInformation folder


    Also, did you always select Yes when prompted to download a newer version? If so, please attempt installing BitDefender by selecting No.


    Hope this works :)

  • derockboogie
    derockboogie

    Hi George.


    It never got as far as asking me any questions. The "corrupt files" message would come out right when it started unpacking them. However. I have now reconfigured my router and all seems to be working now. I've managed to install BitDefender sucessfully on my computer. I think I might cry. :D


    Thanks for your help anyway!

  • nikki605
    nikki605 ✭

    Glad you were able to resolve your router configuration issue. :)


    Please feel free to open a new topic if you have any other BD issues.


    Topic closed.


    Regards,

This discussion has been closed.

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