AJ West

If you have not opened a BD Customer Care (Trouble) Ticket (T/T) for their attention and action, as this is only a community forum for users, then you have not put your issue on their radar for attention. I recommend that as I have done so and they appear genuine in finding remedies for us all. expect to give them time to…

Thanks again, Sorin! I shall look for the Support Team guidance later this morning. -aj-

Thanks for your kind reply and assistance as I saw this before I found the chat avenue to my Tier 1 Support Agent, and appreciate your added remarks and instructions to assist. This additional layer of forum information could provide deeper insight into the layered support for BD Developers and Maintainers, especially as I…