BD Inet Ste 2016 sig update error-1007 every 2 hrs

AJ West
AJ West
in Protection


Support Instructions sent for obtaining and enclosing data dump were not clear and instructions did not produce a dump file to attach.

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  • Sorin G.
    Sorin G. ✭


    Hello,


     


    I see here that the support team provided you with a guide, the guide and the tool are very user friendly. Also this reply should have been directed to the support team not on the forums.

  • AJ West
    AJ West


    Thanks for your kind reply and assistance as I saw this before I found the chat avenue to my Tier 1 Support Agent, and appreciate your added remarks and instructions to assist.  This additional layer of forum information could provide deeper insight into the layered support for BD Developers and Maintainers, especially as I worked the IT Security research and development industry before retiring.  


    Best regards,


    -aj-  


    Retired CISSP-ISSEP-ISSMP 

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Thank you for your feedback on the matter.


    You should also have a email from our support team with steps on how to resolve the encountered situation.

  • AJ West
    AJ West


    Thanks again, Sorin!  I shall look for the Support Team guidance later this morning.


    -aj-

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