AJAY999

Dear Mihaela Following on from the above post, I found some time tonight to test the password handling system for Excel 2003 files and can confirm that it does not appear to function properly. I have emailed the BD support engineer who replied to my fault ticket (Carmen) with the details. I would be grateful if BD would…

Hi Mihaela, I'm not sure of the relevance of the version of Outlook I'm using, but its Outlook 2003. I'm on WIN XP 32 bit. I have today received an email from your Carmen Cernev informing me that, by design, Bit Defender will in future no longer automatically scan password protected Excel 2003 files without BD being…

Bump. Can BD Support comment?

Following a lot of testing this morning I can confirm that this behaviour only occurs on EXCEL files in 2003 format. If I scan an EXCEL 2003 format file which is password protected (and the scan setting is NOT to prompt for the password) then the file is skipped and reported as not being scanned. However if I then open the…

Windows XP SP3 Dell Dimesnion 3100 BD 2011 Pro - version 14.0.29.354 Engine 7.37053 Hi, I have just posted regarding BD 2011 no longer scanning password protected EXCEL and WORD files without the password being provided. For me this makes unattended DEEP SYSTEM Scans virtually impossible due to the number of password…

Dear Forum Users I have now had a reply from BD support to inform me that WORD and EXCEL password protected files are no longer scanned automatically by BD2011 unless a password is provided. This is the same behaviour as archive type files. It seems this is a very "new" feature - it must have been implemented since 24…

Hi AJAYS, First I want to apologize for my delay in responding to your post. In order to further investigate the situation, please send me a PM with those 3 files: BUDGET_2002.xls, assets.xls and 2007_model.xls. I am waiting for your PM. Thank you! Email sent to you.

Bump for the second day. Poor support from Bit Defender don't you think?

So no answers from Bit Defender?

Carmen: No special program is used to connect to the internet, just standard Windows stuff. The PC is connected to a Netgear DG834 router through an Intel Pro network card that came supplied with the Dell machine. I have used this set up for a long time with BD2009 and never ever had connection problems. As I reported in…

And lo and behold the banner for incoming Outlook 2003 emails has started to work again this afternoon. BD2010 seems really flaky.

Hi Pingu: Just to let you know that whilst I'm still seeing the activity bar I'm also suddenly not seeing the banner announcing that emails are being scanned. This is just one of several problems which I'm getting with BD2010 which I have posted today. But no responses as yet.