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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

AdrianHa

Comments

  • Try typing magnifier in the start screen. Binary is called magnify.exe. It's been included as an accessibility tool since Windows 98. Indeed, but with respect one should not need to do this to utilize Bitdefender.
  • Hi, Just installed BD on my new notebook with a 3200x1800 resolution but the BD app is so small its not funny. Any chance Bitdefender will support high resolution screens in future? Thank you. Agreed, it is hopeless. I have an Acer laptop 1920x1080 and the size of the GUI and text in the menus is ridiculous. I have…
  • There could be a conflict with '360 Internet Security' if is was not properly uninstalled leaving some rermants around in file form or in the Windows Registry. You might want to do a search of your computer's file system and make sure there are no files left from 360. Also check your Processes once the computer starts and…
  • Would really appreciate a reply from the forum staff about this, doesn't seems to be much support for users here from them. Cheers, Banzi. 2 things you can try : Go into Win8 Settings> Update and Recovery > Advanced Start Up > then use the Start Repair option. If that doesn't help, on your Bitdefender GUI > bottom right >…
  • You can update to 2014 products now, free of charge.
  • So I am here after ditching the newest iteration of Avast and the disastrous performance degradation. So to Bitdefender. Oh... first night it crashes after exiting from a game. Second day trying to use on demand scanning of a single file. The dashboard 8 hours later still showing "1 on demand task". Will it start, I…
  • I have exactly the same problem (in addition to the problem that Bitdefender deleted my outlook.pst with all my contacts and emails file before). For more than two days I have not been able to work on a very time critical issue since the computer does not boot. However, the support is no help at all. I have called them…
  • Simply turn it off in the GUI. User guide here >> http://download.bitdefender.com/windows/de...serGuide_en.pdf
  • Hi I get this error when trying to connect to a specific website: Error code: ERR_CONNECTION_RESET I use Google chrome (same problem with other browsers also, opera and Firefox), I only get this error when trying to connect to one website. The reason I believe it has something to do with Bitdefender is that if I uninstall…
  • Hello: You seem very knowledgeable, and appear to have read, digested the techno-babble on the "heartbleed.com" website. I had hoped the more knowledgeable members of BD Forum like Georgia and you would do so and comment, as you did. Someone, Georgia or you? are advising us we clients can do little, other than change…
  • I have installed BD on many systems, Register with MY Bitdefender once and that is it, I have NEVER sen anything pop up, ask me or anyone else to sign in to anything ......... not ever.
  • Try this http://forum.bitdefender.com/index.php?showtopic=50545
  • Quick question, there's also a money guarantee if we try out a licensed version right? There is a free 30 day trial period.
  • Hi Actually I'm testing BTS because I want a new protection (Pure have too much issues). Here http://www.wilderssecurity.com/threads/bit...afe-pay.361281/ I read this : "SafePay browser is based an on old version of Chrome/Chromium, 25.0.1364.172, and as a consequence is full of vulnerabilities and does not support TLS…
  • 1) Why use the Free version to evaluate? It is nothing like the premium products. Each product has a trial version available. 2) Email ........ a) you don't get spam email from Bitdefender, and if you are worried about spam, use a free/throwaway email address. ( I use mail.com which provides spam/virus protected mail,…
  • This is the second time I have had Bit Defender and the very last. I am tired of the popup reminding me to restart my computer. This occurs every time I use my computer, it also pops up about every hour or two and there is no way to stop it. I have complained before and was told, just remove Bit Defender and reinstall the…
  • I am using Malwarebytes Anti-Malware 2.0.1.1004. I have been having problems with GMail being super slow to open emails. When I contacted Bitdefender Support for my Total Internet Security 2013 I received a message back after submitting a file they wanted to review saying I had Malwarebytes on my computer which is a…
  • I notice that something--presumedly BitDefender--was accessing my HardDisk about once each second. I turned "Auto Scan" to "Off" just to make sure. The accesses continued. So I turned "Virus Shield" off as well. No change. Next I disabled Online Armor (which kills its processes). Still no change. I had no other…
  • OS: Windows 7 64-bit Product: Bitdefender Total Security Other Security Software: Malwarebytes Anti-Malware Premium, SUPERAntiSpyware Professional Edition, SpywareBlaster Bitdefender Antivirus crashes every time I click on "New Custom Task" inside Manage Scans. I can edit the default items, but I don't dare try to create a…
  • Bonjour, Peut on installer BitDefender "Windows 8 Security" avec un numéro de licence "BitDefender Internet Sécurité" ? D'avance merci ; C'est ce que j'ai fait ))
  • http://mashable.com/2014/04/09/heartbleed-what-to-do/ This blog entry at Mashable has a "what to do " info section and a list of known (so far ) affected sites. Note the warning that sites you visited and used bank cards etc, up to 2 years ago "could" mean that your details are compromised. Note also that there is no proof…
  • To put this in to perspective, I have " borrowed" a quote from staff at another AV vendor. Unfortunately, there is very little you can do about this issue on the client side. Most work lies on server administrators all over the world. Severity of this issue is that you have no way to distinguish attacker from the genuine…
  • The Open SSL flaw is server side not desktop.
    in Openssl Comment by AdrianHa April 2014
  • The vulnerability is on the server side not your system so AV products can't really help you. It needs you to be extra vigilant and check the certification of the sites you visit . And above all change your passwords. The flaw already has a fix, but it will obviously take time for sites / servers to appy this.
  • No need to lose your money! Bitdefender will refund if they can't help you get set up . Failing that Georgia will possibly pick this up from the forum and help you. Well that was dumb )) you can't send the package unless you have an install. Contact customer support http://www.bitdefender.co.uk/support/contact-us.html /…
  • No need to lose your money! Bitdefender will refund if they can't help you get set up . On the Bitdefender GUI look at the bottom right corner. " Help and Support" , click that and choose the support option, you can create a support package / ticket , the tech's will contact you via email. It might take a day or 2 to get a…
  • Hi Mark, have you added the license key in the registration field of the GUI? http://www.bitdefender.co.uk/support/how-d...rsion-1007.html This link is the .pdf user guide for your product http://download.bitdefender.com/windows/de...serGuide_en.pdf
  • Have been unable to download total security,Have tried for days. Have uninstalled Bitdefender,Kaspersky Avast,and norton,which i may have used with their own uninstallers. I keep getting the same message. I have attached photo ( i hope) Need help Thanks Did you try Bitdefender previously? The installer is seeing SafePay on…
  • I agree with you. ( Я согласен с вами ) I have Ukrainian and Russian friends, they all want to use Bitdefender, but there is no language support. I try to help them but using Google translate can make things difficult.
  • Looks like Russian is already available. See the link below. http://www.google.com.ph/search?sourceid=c...ussian+language Have you seen the Russian website and all the broken links and wrong language on buttons? Have you seen the Russian language support for the products , or tried using the Russian GUI ? There is a reason…
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