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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Welcome back @phil9878. As always, I'll do my best to address your concerns one at the time. During online order on Bitdefender.fr site, you cannot opt-out of autorenew - that's correct, but you can opt-out anytime afterwards. If you click on Autorenew option in ordering process, you get a dialog with one option: Confirm -…
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Okay.. 😃
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Hi @luangwablondes, You can simply turn it off by clicking the ON/OFF button on the UI. If you are having trouble accessing websites while the VPN is on, check this article for remediation steps: I hope this helps. Regards, Alex
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Hi @RedsFan, Can you elaborate on you previous comment? Are you referring to the 'update' command in Central?
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Hello, @Saddletramp thanks for taking the time to share your thoughts with us. Your suggestion was forwarded to the Bitdefender VPN developers and they are considering it. Details of when and how are not yet available, but it's definitely an improvement seriously considered for the VPN UI, based on the feedback available…
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Hello @MartijnS and thank you for keeping us updated on the progress of the investigation. It has come to my attention that the troubleshooting process is still ongoing and the Support engineers will keep in touch with you for further assistance and next steps. At this point, the assistance we can offer on the forum is…
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Hallo @V2023, Mir fehlt das Verständnis für Bitdefender, das bei diesem Internet-Schutz-Problem nicht reagiert wird - Nach meinen Erkenntnissen sind einige Benutzer von diesem Problem betroffen. Daher haben die Entwicklungsteams eine Untersuchung eingeleitet, deren Lösung noch aussteht. Dies liegt nicht mehr in den Händen…
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Salutari si multumim pentru feedback! 👍️ Ma bucur sa aud ca situatia s-a rezolvat.
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Hello, I'll jump in here with a bit more context. That email falls into the category of educational emails and is part of the non-commercial emails. This type of communication may be periodically sent by Bitdefender to its users. From this email address you may also receive offers and discounts for various Bitdefender…
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🔄 An update has been released for Bitdefender Mobile Security for Android - version 3.3.237.2425 with the following notable change: ✔️ Update Scam Alert SDK 1.4.4
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Hi, In this case, I would check the Wi-Fi Security advisor settings first: If nothing here helps, you might want to check the Firewall settings as well. First, turn it OFF and see if you can connect to the internet in those coffee shops. If you can, then re-activate the Firewall and do the following: Go to Network Adapters…
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Hello @Quebec360, I think there is something very specific that's causing this behavior and you should follow Flexx's advice and contact the Support teams for a more in-depth investigation of the device. It's hard to tell exactly what could be the culprit, based solely on the information above. There can be multiple…
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Hi @Quest13892, As @Flexx pointed out, websites rely heavily on JavaScript for essential functions, such as dynamic content, interactive features, and even basic navigation. Disabling it can make them unusable or may significantly reduce their functionality, so this really affects the browsing experience. Bitdefender will…
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@sebravut check if this helps:
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🔄 An update has been released for Bitdefender Home solutions - version 27.0.38.163 with the following notable changes: ✔️ Fixed: an issue causing OneClick Optimizer to hang ✔️ Fixed: an issue where File Shredder would not start ✔️ Updated the Safepay framework for enhanced security
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Indeed they do. 🙂 I think it's not only that, there is general consensus that feature requests must go through an evaluation and approval process prior to testing and the actual implementation, if they get there. The decision to make such changes to the software is always based on many criteria and some features may not be…
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Hi @Empowered, Thank you for taking the time to share your thoughts with us. I will forward your feedback to the product development teams for analysis. I understand that disconnecting from the internet without prior notice can be frustrating. Regards, Alex
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Hi @Ivor Growns, Sorry to hear this. Try to temporarily disable the Advanced Threat Defense module and check if there's any improvement afterwards. I suspect this module may play a part in this lag. Since you are playing online, the Online Threat Prevention module is worth checking as well. Simply turn them OFF/ON and see…
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Hello @Mike_W, Can you tell us when did you raise the ticket? The usual response timeframe may vary between 24 to 48hrs, depending on the workload, available staff and working hours, but anyway I've asked one of my colleagues to get back to you today. I deleted my profile last week but the charge still went through this…
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I've moved the thread to the MAC section now, all good.
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Hi, To add here, when Bitdefender finds an infection on your computer, it usually takes automatic action against it and gets rid of the malware without requiring any input on your side. On the other hand, if the notification states that the threat could not be deleted, it may be necessary to manually remove the infection.…
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Hi, Thanks for posting the screenshot. I think there can be multiple possible causes here. For example, corruption in the installation files or during the installation process can cause such abnormal behavior. Also, if multiple instances are running in the background, it might result in duplicate windows. Then, starting…
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Hello @raustin12001, Can you share with us a screenshot during the scanning process displaying the double scan windows? Thanks, Alex
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Hi, I think both screen time and internet time revolve around the usage of digital devices and the internet. Both terms refer to the duration spent using digital devices such as smartphones, tablets, computers, and TVs. Whether accessing offline applications or online content, the time spent in front of a screen falls…
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Hello @Arus, This doesn't sound right. Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here: State…
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Hello @soldetres, Maybe this is a long shot, but since you've mentioned that you are trying to establish a VPN connection to your workplace, the network could be protected by a firewall and the first step would be to check if this isn’t blocking the VPN. The firewall filters traffic by allowing or blocking data packets…
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Hello, VR devices collect extensive data, including user movements, biometric data, and interactions. This information, if not properly secured, could be misused. Manufacturers need to ensure strong encryption and data protection measures to safeguard this sensitive data. Like any internet-connected device, these headsets…
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They will get back to you as soon as possible.
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🔄 An update has been released for Bitdefender VPN Standalone MAC - version 5.0.2.21 with the following notable changes: ✔️ Fixed: telemetry issues