Comments
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Hello, I realize you've been waiting a long time and It must be frustrating. I know I said the fix was scheduled for the end of August, but it's not ready yet and there are still some tests that need to be completed. Testing an app, feature or fix across the multitude of Android devices and configurations poses a…
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Aussi, donnez-lui un peu de temps, la mise à jour peut prendre un certain temps.
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Hello, This might be a long shot, but Bitdefender may have quarantined your PDF viewer or blocked certain actions. Open Bitdefender, go to the Protection section → Antivirus and check the Quarantined threats tab to see if any files related to your PDF viewer have been flagged. You can also add your PDF viewer to the…
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Finally, someone decided to revive this thread so we can also have some fun around here. 😃
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Hello @LNP3262, By default, Bitdefender performs automatic updates when you turn on your computer and every hour after that. When an update is detected, it is automatically downloaded and installed. Bitdefender needs to be updated daily, and it frequently updates its signatures multiple times within a day. However, when it…
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🔄 An update has been released for Bitdefender Home solutions - version 27.0.41.197 with the following notable changes: ✔️ Fixed a Bitdefender crash
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Hello @Adam A. and thanks for taking the time to share your thoughts with us here. So, Bitdefender's Email Protection feature displays both safe and dangerous labels to provide clear, comprehensive feedback on the security status of all emails, not just the dangerous ones. I think there are a few reasons for this approach.…
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Hello @sgaren, Check if this article helps: Regards, Alex
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Hola, Compruebe si este artículo ayuda: Saludos, Alex
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Hello @Keith Messenger, Sure, we'll do our best to help, but first we would require more information. Can you tell us if you get any error messages? That would help us pinpoint the root cause. If, for example you get the message Downloading one of the installation files failed, or Some installation files are corrupted or…
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Oui, je l'avais compris et j'y ai pensé aussi, car généralement c'est la première chose à vérifier. 😉
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Hello @Rock.87, In this scenario the VPN disconnects and connects to another location.
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Hello, Based on my findings, there are no foreseeable plans to modify the setup here. In Bitdefender Central, there is a "Threats" tab in the Dashboard which displays a summary of the cyber-security threats detected on your account in the past 7 days and its purpose is to inform the user of the most recent security events…
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Yes, I forgot to mention that your antivirus validity extensions were successfully added to your accounts. 😉 Thank you once again for being part of this community and for your contributions here!
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Bonjour, Pour ajouter ici, assurez-vous que Bitdefender sur les deux appareils, ou tous vos appareils, sont connectés au même compte Central, celui sur lequel votre abonnement est en cours/a été renouvelé. Si vous renouvelez simplement votre licence/abonnement et que Bitdefender était précédemment installé sur tous vos…
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Hello again @Rock.87, Bitdefender (the security software installed on your device) needs to be synchronized with the Central account where an active subscription/license is running, because this is where the product gets its configuration and validity from. The Central account credentials should be available for the…
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Hallo @MarkField, Die automatische Aktualisierung ist standardmäßig aktiviert. Wenn Sie mit dem Internet verbunden sind und Bitdefender Shield in der Benutzeroberfläche aktiviert ist, prüft Bitdefender Antivirus for Mac jede Stunde auf Software-Updates. Wenn ein Update erkannt wird, wird es automatisch heruntergeladen und…
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Bonjour @zarafa, Je suis désolé d'apprendre que cela vous est arrivé. Maintenant, pouvez-vous nous en dire plus sur cette adresse e-mail à partir de laquelle vous avez reçu l'e-mail malveillant ? De quoi parlait l'e-mail ? Quelles mesures avez-vous prises après avoir reçu l'e-mail ? Utilisez-vous Email Protection et…
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Bonjour @Ricodub, J'ai contacté l'un de nos responsables techniques et il vous répondra aujourd'hui sur le ticket ouvert. Il y a eu un malentendu et ils régleront ce problème dès que possible. Merci de vous joindre à nous ici et d'avoir porté cela à notre attention. Et pour votre patience. Je suis vraiment désolé pour cet…
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Hello, Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here: State your contact reason / choose…
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Hello @Rock.87, Bitdefender VPN uses Hydra protocol on all platforms, 256-bit AES encryption, or the highest available cypher supported by both client and server, with Perfect Forward Secrecy. This means that encryption keys are generated for each new VPN session and erased from memory when the session is over. In regard…
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Hello again @Rock.87, I think more information is required here. What is being considered a shutdown? Does the Bitdefender UI simply close by itself when open, or do you receive a notification regarding this? Does the shield color change? Was this behavior observed during an update, or what exactly is the context? If this…
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Hello @Rock.87, Ok let's brake these down separately. Absolutely all Firewall settings will require the password to change them, in the event one was previously set for Bitdefender. The fist screenshot you posted displays the section for application access, where there is no actual setting, nothing that can be changed. In…
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Hello @StanleyS, Sorry to hear this. Did you manage to find out exactly what security module is interfering with the game? This can be identified by temporarily disabling the security modules in Bitdefender one by one and testing the game after each deactivation. Full procedure here. Exceptions were set for Online Threat…
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Hello @SercanteDJB, Not that I'm aware of, no. But we can wait for other members to share their input.
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Hello @Colly and thanks for joining us here. The File shredder permanently deletes selected files or folders and all traces from your hard drive. After shredding the files, the confirmation is displayed in the results summary: And in the notification events: Apart from this, there are no other logs as far as I know, since…
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Hello here as well @Rock.87. Wow, you really are posting a lot these days.😄👍️ When it comes to Chrome extensions, the browser will now show a warning if what you’re installing is not considered “trusted.” In order to be trusted, extensions need to come from a developer that has followed Google’s Developer Program…
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Hello @Bigdawg1954, I think it's best to contact the Bitdefender Support teams on this one. Since your license comes from a Bitdefender Partner, the commercial support representatives will be able to advise further on what needs to be done to stop these notifications, if they are incorrectly sent to you. Also, check if you…
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Hi, Well, that's a scenario I haven't encountered before. But I suppose it's a cookie-related issue in the sense that there are separate cookies on different accounts. Worth asking the Support teams to have a look, I guess. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed…
