Comments
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Hello @Alya, Bitdefender VPN uses the Catapult Hydra protocol to deliver optimum speed and performance, regardless of your location. On the same topic, you can check this thread: Regards
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Hi @dexll, @bozzy Kindly check my comment above. It will be necessary to get in touch with the Support teams for further troubleshooting, as the developers are gathering more information on this behavior. We don't have any updates yet, but they will get to the bottom of this soon. In the meantime, you may try the…
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This might be a browser redirect and adware.. In addition to the insightful instructions posted by our members above, check if this article is also helpful: Regards
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@myusuf86 have you got the chance to read my above comment? Kindly be advised the logs should be sent to our Support engineers using this procedure: Regards
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Hi @majorpain, Can you share with us what video editor you have installed and what did the notifications say about it? You may also attach a screenshot. Regards
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Hello @JProtect, I also think this would be a task for the engineers to solve. Regarding your statement below: "I have prepared the Support Tool, Connectivity, and System Logs to hopefully help -- but I notice they seem to contain somewhat sensitive information and was curious where I could submit them for assistance."…
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Bonjour @Bodi, Le nouveau gestionnaire de mots de passe autonome ne fonctionnera pas avec Safepay. Ce sujet a également été abordé dans la communauté d'experts, sur plusieurs fils de discussion : En ce qui concerne le guide de l'utilisateur, le gestionnaire de mots de passe qui y est affiché fait en fait référence au…
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Cool @Ironbuket 👍️
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Thanks for updating us @Steve24. I hope everything works out for you. Regards
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Hi @pspuria81, The Bitdefender VPN will not work on ubuntu. It's only available for Windows, Mac, Android and iOS. Regards
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Hi @SemoTech, I have checked your open ticket and noticed that one of the engineers replied to you 12 hours ago. Kindly check your inbox. It's not necessary to create a new account if you already have one and you are not required to open a new ticket. Simply reply to the engineer's email and attach the required…
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Hello @LucianoLeiteGalvao and thank you for taking the time to share your thoughts with us. I have noted your recommendation and will forward your feedback to our development teams in the next feedback sprint. Kindly be advised that you can also enable 2FA for your Central account: Your contributions and ideas are always…
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Hello @Ironbuket and welcome back to the Community! 🙂 Normally, if you set drive-exclusions for all mechanical drives, Bitdefender should not access them. Do you have any scheduled scans set? To find out if the wake is indeed caused by Bitdefender, we would need to know what process is doing this and we can't possibly know…
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Hello @Yamariel and welcome to the Community! Can you share with us more details regarding this? What exactly changed after installing Bitdefender? What indicates that Bitdefender made changes to your browser? If Edge is not your browser of choice, what browser are you actually using? Have you encountered any other…
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Bonjour @Laserman49 Suivez simplement la procédure de cet article pour activer votre abonnement payant dans le compte Central : Une fois le code activé, vous pourrez gérer votre abonnement directement depuis votre compte et vous pourrez également envoyer des liens d'installation pour protéger d'autres appareils, comme…
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Hola @Surfero, Después de verificar su cuenta, noté que ha activado con éxito su suscripción Password Manager. Dónde recibe el mensaje de que la suscripción debe estar activada? Después de la activación, la extension deben instalarse en su navegador. Puede encontrar las instrucciones en los siguientes artículos: Qué tenga…
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Bonjour @perier, Je suis désolé d'entendre ça.. Sur la base de votre description de la situation rencontrée, je vous recommande de contacter les équipes de support technique. Vous pouvez entrer en contact avec nos ingénieurs en choisissant l'une des méthodes de contact disponibles ici :…
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Hello @Wings01, Thank you for taking the time to share your thoughts with us. I have noted your recommendation and will forward your feedback to our development teams in the next feedback sprint. Your contributions and ideas are always welcome and please feel free to share with us any other suggestions that come to mind in…
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Hello @austinrw, Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:…
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Hello @rod182211, Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:…
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Bonjour @Jipy66, Je ne sais pas si le blocage est causé par Bitdefender, car lorsque j'essaie d'accéder à la page, il renvoie ce message : Si vous pensez que la page est détectée par erreur par Bitdefender, vous pouvez soumettre l'échantillon aux laboratoires Bitdefender pour une analyse plus approfondie. Vous pouvez…
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Hello @ChrisR931 and welcome back to the Community! In regards to the Password Manager login, tick the box "Disable login tab on startup" and also the "Remember me" box and let us know if the password is still being requested: Concerning the programs that are allowed to access the Internet, I think this is most likely…
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Hello @Peter A, In this case re-activate and set Bitdefender Firewall to recommended settings: 1. Go to Network Adapters tab and set the network type to Home/Office using the drop-down menu near its name 2. Then, from the same Firewall Tab, click on Settings from the top-right , then, for the network you're currently…
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De plus, une fois installé, pour le navigateur Chrome, vous trouverez le gestionnaire de mots de passe ici : Bonne journée!
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Bonjour @grobi, En effet, le gestionnaire de mots de passe n'a pas d'icône sur le bureau, car il s'agit d'une extension de navigateur qu'il faut d'abord installer. Vous pouvez consulter les articles ci-dessous pour savoir comment procéder : Bonus 😉 J'espère que l'information est utile. Cordialment, Alex
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@Nunzio77 I think your suggestion fits in this thread here: In my opinion, I think it would be nice for the free products to have a different color than their paid counterparts. Maybe the icon color can be a reference point to differentiate the free versions from the paid ones, in time? In any case, please feel free to ask…
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Hello @evbill and welcome to the Community! To add to the solutions provided by our members above, I think you also deserve an explanation for this automatic billing. The Bitdefender security solutions come with an automatic renewal feature that allows you to conveniently retain your protection when your Bitdefender…
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Hello @Jccruz and welcome to the Community! I am very sorry to hear that. I think the article below is a good place to start and there are a few other optimizations that can be considered to improve device performance: Having insufficient information, it's difficult for us to diagnose this behavior on the forum, as there…
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Hello @Wendy Brandon, To add here, I confirm that your Total Security subscription renewal did go through at the expected billing date for the full list price of 100.93 USD, excluding any existing discounts. Should you wish to benefit from the discounted price, you can request a refund of this payment, as suggested by…
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Hello and thank you very much for your input! I have asked our VPN unit to test this scenario and tell us their findings. I will revert on the thread as soon as I have news. Cheers!
