Comments
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Hello, Reinstalling does not help in this scenario. It will show that it's updating then, because the installed version has old signatures, but it will still reach the last ones available before. There was indeed an isolated issue where updates were not pushed in the past 4 days, but this has been resolved now. Regards,…
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Hi, As far as I know, for Intel it is usually updated every hour. At Apple Silicon, less than an hour, but one per day still exists. There was indeed an isolated issue where updates were not available in the past 4 days, but this has been resolved now. Regards.
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Hello @Maciek2022, Bitdefender Mobile Security for Android does not have such an option. Mobile Security will make sure that the Android device stays clean by automatically scanning any application immediately after its install. It will no longer scan those apps that have been scanned before or that have not been altered…
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Hello, To add here @Gjoksi, @BartP the notifications and pop-ups in this situation do not have anything malicious attached to them, but when you click on them, they will redirect to malicious sites that try to collect your data or install abusive or dangerous software. Fake antivirus/infection messages are making the…
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Hello @Guhanathan, Bitdefender removed India from its list of countries available for connecting VPN customers. Last year, the Indian Computer Emergency Response Team unveiled new cybersecurity guidelines that require VPN service providers and others to store names, email addresses, IP addresses, financial transactions and…
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Hallo @MarionR und vielen Dank, dass Sie sich bei mir gemeldet haben. Ich verstehe Ihre Frustration. Ich denke, die Support-Techniker können Ihnen in diesem Fall bei der Festlegung der Regeln helfen. Klicken Sie auf den Link unten, um mit ihnen in Kontakt zu treten:…
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Hello @ErwinS, I'm sorry to hear this. For what is worth, a major update has been recently released for the Bitdefender VPN on Windows and it includes download speed improvements. Should you decide to give it another try in the future, here's the changelog for the new build: Regards
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Ok, versuchen Sie als Nächstes, den Cache und die Cookies zu löschen: Überprüfen Sie auch, ob die Bilder mehr im Inkognito-Modus geladen werden. Ich hoffe das hilft. Mit freundlichen Grüßen, Alex
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Hi, Not really sure what's going on there. In Central, on the new email address, how many devices are displayed as protected under your subscription? Is this Mac displayed there as well? Kindly be advised I have removed the screenshot from your previous comment for privacy reasons, because your email address was visible…
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Bonjour, Safepay n'est disponible que dans les solutions antivirus pour Windows.
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Hello @JacksonPemberton, Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:…
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Concerning pop-up blockers, the notifications and pop-ups you may experience when browsing do not have anything malicious attached to them, but when you click on them, they will redirect to malicious sites that try to collect your data or install abusive or dangerous software and this is where the defense mechanisms come…
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Hello @Nabeel and thank you for taking the time to share your thoughts with us. 👍️ In regard to your suggestion, the features you have listed above are already included in the Bitdefender solutions and you can use the ad-blocking capabilities available in the VPN: For scam protection, a good layer of defense is the…
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Hallo @Thomas Vorwerk, Wenn Sie Ihr automatisch verlängertes Abonnement kündigen möchten, können Sie das über Bitdefender Central tun oder sich an unseren Kundendienst wenden: [email protected]; Sie haben die Möglichkeit, eine Rückerstattung zu erhalten, indem Sie sich innerhalb von 30 Tagen nach dem Datum des Kaufs…
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Hola, Hasta donde yo sé, los equipos de desarrollo de productos están evaluando la posibilidad de agregar soporte VPN para Linux, pero no tenemos una fecha límite clara por el momento. Saludos
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Bonjour @Reji, Si ceux-ci ne vous concernent plus, alors oui, vous pouvez les marquer comme terminés.
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Hello, This isolated behaviour is already known. To add here, it has also been noticed that whenever the phone is restarted, a notification in Central is received and this shows that there are configuration issues for the device involving Web Protection. However, when checking the device in the "My devices" tab in Central,…
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Bonjour, Je pense qu'il est plus avantageux de souscrire un abonnement annuel dans ce cas. Il s'agit de l'une des suites les plus chères en raison du nombre d'appareils qu'elle peut protéger, mais la validité joue également un rôle important dans la tarification. Je pense qu'il est difficile de maintenir les prix au même…
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Salut @bod, Regardez cet article pour une liste de contrôle rapide: Si vous ne le trouvez toujours pas, contactez les équipes d'assistance et elles vous aideront. J'ai remarqué qu'ils ont également répondu à votre demande récemment et qu'ils demandent la facture/preuve de paiement pour localiser la commande. Cordialement,…
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Hallo @Hannes Regim, Zuerst würde ich prüfen, ob der Time Machine-Schutz aktiviert ist. Aber ich denke auf jeden Fall, dass weitere Informationen erforderlich wären, um die Grundursache zu finden.. Ich würde Ihnen empfehlen, sich für eine detailliertere Untersuchung des Geräts an das Support-Team zu wenden. Sie können mit…
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Hallo @DiploRe und willkommen in der Community! Dies kann an dem von Ihnen verwendeten VPN liegen, aber auch die Anti-Tracker-Erweiterung könnte eine Rolle spielen, sofern sie aktiviert ist. Weitere Informationen zu dieser Erweiterung finden Sie hier: Ich denke, der erste Schritt zur Fehlerbehebung wäre, zu überprüfen, wie…
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Hi @JeffDwork, Thanks for following up with your conclusions here. I'm glad to hear the situation has been resolved and thumbs up for the support teams for their help on this. 👍️ Cheers!
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📣 Scuderia Ferrari entered the final race of the season at the Yas Marina Circuit four points behind Mercedes and they were in the position to turn the table at some point during the race. Over the last few laps, Charles tried everything to try and secure Ferrari second place in the Constructors’ World Championship and he…
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Scuderia Ferrari entered Sunday’s race at the Yas Marina Circuit four points behind Mercedes, and could have turned the tables on their rivals at certain moments during the race, but came up agonisingly short and finished third in the constructors' standings. The final race of 2023 concluded with the ninth podium of the…
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Hi, Does the PC meet the recommended system requirements for Bitdefender to run properly? Check for any other security solutions present on the device and uninstall them. Then restart Windows and try running another scan to see if the issue is resolved. If you notice that the scan always crashes at the same point (such as…
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Hello @bbkseminole, Sometimes Safepay notifications can be irritating and you can click on the link below to find out how to disable it: Regards, Alex
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Hello @huwp, Is the mobile device located in the same country? If you send invites to someone from another country, or if the person trying to use the install link is connected to a VPN in another country, the link won't work and they will be prompted to enter the main Central account credentials. This happens because a…
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Hello, To add here, during an on-demand or background scan performed by Bitdefender it is normal for CPU, RAM, and disk usage to increase. Scanning involves intensive processes that require significant resources to analyze files, folders, and system areas for threats. The temporary increase in resource usage that occurs…
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Hi @Mark_Twain and thanks for sharing your thoughts here. 👍️ Subscribing to a Premium VPN is, of course, optional. I think it's nice to have a VPN included with the antivirus, even if it comes with limited traffic. Obviously, the standard VPN is not intended for streaming purposes or other activities that require more…
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Hi @Damian H. An update has been released for Bitdefender VPN on Windows and this includes new protocols: If your VPN has a different build number, please note that product updates are being released gradually. Once the staged rollout update reaches 100%, you can enjoy the new version’s added benefits. Regards, Alex
