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Comments
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Hi, Yes, Egypt server should definitely be available. Maybe you are referring to a point of sale/reseller in Egypt? Please clarify. Regards, Alex
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Ok then it's back to the drawing board. May I kindly ask you to send a message to the Support engineers on the open ticket and inform them your Bitdefender is up to date, however, the initial issue you have reported persists? Thank you.
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Hi @GxG, That IP can still be assigned, but there is no manual method to choose it, or any way to force the application to ask for that particular IP. Most VPN solutions, including Bitdefender's VPN use advanced IP cycling and recycling mechanisms as part of the technology responsible for ensuring privacy and…
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Hi, I think you should create a ticket as well, if you wish. This way you will receive updates first hand. Thank you!
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Hi, This can be sorted out by the Support teams. Cheers, Alex
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Scuderia Ferrari marked the return of the Chinese Grand Prix to the calendar with a fourth and a fifth place courtesy of Charles Leclerc and Carlos Sainz.
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Hmmm.. try to click 'dismiss' and see what happens:
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Hi @AndyAmzel, Should you wish to get in touch with the Support teams, use this link: The first step would be to choose the issue you need help with, then type of issue, select your product and then you will receive a few recommended articles, and the option to contact the Bitdefender Support teams directly. Select…
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???
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Hello @MVerdonk, Well, I did forward this to our technical teams, but I'm not sure if they took any actions.. anyway, I'm glad to hear the situation was resolved. 👍️ Enjoy your Bitdefender and have a good weekend! 😉 Alex
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Just a quick follow up here, it seems this is indeed a bug and it is recommended to get in touch with the Support teams for further assistance, until this is resolved by the developers. The current bug also revived an older thread on this topic: Thank you for your patience. Regards, Alex
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Just a quick follow up here, it seems this is indeed a bug and it is recommended to get in touch with the Support teams for further assistance, until this is resolved by the developers. I'll post any news I may have as soon as I get them, and please do share with us your findings if you have contacted the Support teams…
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Hello @Edson Mariano da Silva, Have you tried to disable the firewall, to see if this is the cause? If you can connect to your Wi-Fi with the firewall OFF, re-activate the firewall and do the following: Go to Network Adapters tab and set the network type to Home/Office using the drop-down menu near its name. Then, from the…
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Lol 😂😂 @Nunzio77 I'm afraid I don't have news here. Maybe @camarie knows more. 😅
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The anti-tracker module filters all traffic on the device and it's possible that although you are not doing anything explicitly on the device at that moment, there may still be applications running in the background that generate traffic. Regards, Alex
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Hi, Regarding the IP for Digi, I'll share a bit more context. Digi is not a platform that the VPN developers explicitly propose to unblock. As you may know, some platforms have implemented a system to detect VPNs and do not load or display errors if the Internet connection is filtered through a VPN. Unlocking is not only…
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Hi, That's correct, there were a couple of bug fixes and performance improvements deployed with the latest update on macOS, but the changelog doesn't reveal specific details on what exactly was worked on, probably because they are related to the backend side of the software.
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Hello @LaserMouse33, Reinstalling the VPN should fix it, as the developers have corrected this IP issue.
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Hello @belcher, Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here: State your contact reason,…
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Hello @Brinkgvd01 and welcome back to the Community! Check if my response on this thread helps: If not, kindly get in touch with the Support teams for a more detailed investigation. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here: State your contact reason, then…
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Update: I think I managed to solve this. Have a look. 😅
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Hi @jerry.cronin, Check my response on this thread and the subsequent confirmations from users who already received the latest update: Once the staged rollout update reaches 100%, it is automatically downloaded and installed. Then, Bitdefender will recommend a system restart to get the latest benefits included in the new…
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Hello, I think what happens is this: with Bitdefender Antivirus for Mac version 10.x, a new Core Security.app now appears in the /Applications/Bitdefender folder and needs full disk access. Here are the exact Bitdefender entries that require Full Disk Access: Check this first and let us know if the issue persists. Regards,…
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Hello I'll jump in here as well, because I think the user is referring to the 'upgrade to premium' notification. That upgrade screen may appear in the following scenarios: the 200mb daily traffic quota has been reached; the user is trying to change the server they are connecting to and this option is only available with…
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Hello @MVerdonk, Can you post a screenshot from Central where this information is displayed, vs. what the Bitdefender product shows? Thanks
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Ici, je ne peux pas me prononcer. Peut-être l'avez-vous découvert plus tard ? Il devrait être là depuis l'installation du produit
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Hi @Neuromancer2112, Thank you for following up. I'm glad to hear the situation was resolved. Your feedback is appreciated and surely it will prove helpful to other users who may encounter this in the future. Enjoy your Bitdefender and have a good time here. Regards, Alex
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Hello @Ed Metzler, This can be achieved, but you have to pay attention to the configuration settings. If you wish to follow this route, modem → router → box you have to set the router to AP/Bridge mode. If you encounter any difficulties or have further questions, I think it's best to reach out to the Box Support engineers,…
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Hi @Rasit, Of course I still follow this thread. But I didn't have news until now. I have also replied on a few other similar discussions opened across the forum on the Alert Mode topic. As you've noticed, the community has been a hotbed of debate around this issue, and as @garioch7 pointed out earlier, the Alert Mode bug…
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Hi @Chris_Munday, @Negligence, I've replied to you here: To add here, Bitdefender updates automatically, but there's also the option to "push" for product updates using the available systray feature. Last but not least, the issue concerning the Alert Mode from two years back does not have the same root cause, so the…