Alexandru_BD admin

Hello @Monica S. Kelly, If you've followed the steps from the below article and you are still unable to reset the account password, delete the cache & cookies, reset your browser, use incognito mode and try other browsers as well. If everthing fails, resort to contacting the Support teams, as advised by Flexx above. Let us…

Bonjour, Bien sûr, vous pouvez avoir les deux, car ce sont deux produits différents avec des objectifs distincts. La version VPN standard est incluse par défaut dans votre produit Bitdefender sur Windows, Android, macOS et iOS. Elle offre 200 Mo de trafic quotidien par appareil et vous connecte automatiquement au serveur…

Very nice! I take this opportunity to welcome @vitaotek in the community as well. Sure, bring it on and let's see how the free version manages to fend off threats in your tests. 😎 And since we're talking about testing Bitdefender's capabilities, should you discover any vulnerabilities during your future tests (if you are…

Hello, That's not really something that can be easily achieved in my opinion. For sure, one can downgrade the subscription once it expires, but removing slots from an ongoing subscription/license is a different story. Because the security suites come with a predefined configuration that cannot be altered due to several…

Hi, Andrei is currently out of office, but he will reply as soon as he sees this. However, if this is time-sensitive, you can get in touch with the Enterprise Support teams, as instructed above. 🙂 Best regards and Happy New Year!

Hallo, Die kurze Antwort lautet ja, aber es gibt hier ein paar Dinge, die eine Überlegung wert sind. Zunächst ist es wichtig zu wissen, ob Ihre bestehende Lizenz noch gültig ist, denn im Falle eines Upgrades auf eine höhere Lizenz kann diese nicht mit der neuen Lizenz zusammengeführt werden, da die Produkte nicht identisch…

Hello, I think the below articles may prove useful here: I hope this helps. Regards, Alex

Hi, This article may also be of interest:

Hello, Scott pointed out a key aspect: do you have Antivirus Plus by any chance? Because this product doesn't include a firewall. So, what we are trying to figure out is if the feature is unavailable altogether, according to the specifications of the product you purchased, or if the firewall is there but cannot be…

Exactement, le fait que le programme ait été supprimé de votre appareil ne signifie pas que l'abonnement est également annulé, et s'il est toujours valable jusqu'en juillet de l'année prochaine, vous pouvez installer la protection sur votre nouvel appareil en accédant à votre compte Bitdefender Central où vous avez activé…

Hi, To enable User Account Control (UAC) so that Bitdefender requires an admin password for uninstallation, try the following steps: First, enable UAC if it's disabled, so ensure UAC is enabled system-wide. This setting applies to all programs but is required to enforce admin credentials for critical actions. Open UAC…

Hello @not_rick, Does the app work with the firewall disabled? If it does and you are using a dedicated VPN software, try to add an exception by following the steps from this article: Let us know how it goes. Regards, Alex

As far as I know, a 90-day trial is unavailable for Bitdefender. It is possible that there was such a campaign at some point in the past, but currently this option is no longer available. There's always the option to ask Bitdefender Support, maybe they can shed some light on this or provide alternatives. Here's the link…

Hello, I also think that the scan logs should still include this information, but to find out for sure, it will be necessary to contact Bitdefender Support and provide them with a BDsysLog so they can check. Since you have posted in this category, I assume that you are using a Windows device, so here are the steps to…

Hello @Glasody, I think these issues usually stem from Windows and/or Bitdefender using a different language pack than English. Try to install one of the English language packs in Windows and check if this solves the issue: Select Start > Settings > Time & language > Language & region. Choose a language from the Add a…

Hello @Layad N, Yes, most likely the browser tries to reconnect to that page endlessly, or something else is causing this behavior. As a first troubleshooting step, you can try to delete the cache & cookies, restart the browser then check if the detections are still there. Also, run a system scan with Bitdefender, clean…

Hi, Unfortunately, there is no workaround in this scenario. Bitdefender must disable Windows Defender services for it to work, because they cannot work simultaneously and this is generally not recommended anyway. Having two or more security solutions installed at the same time can have a negative impact on your computer.…

Hi @PDPV, That's true, if you’ve purchased Bitdefender Mobile Security through the App Store, then you must cancel the subscription from there, because in this case it is managed by Apple using their own subscription management flow. Bitdefender can of course assist with product-related inquiries and technical advice,…

Hi, Indeed, this topic has been discussed a few times here and the developers indicated that this is not a simple feature to implement and it can easily put the user in the impossibility of uninstalling, at least via normal means. To quote @camarie's comment from the above discussion shared by @Gjoksi, the uninstall should…

Hello, If you have already applied the steps below for both apps, however Parental Control is still not blocking them, I think this must be further investigated by the Support teams: Sign into your Central account Click on Parental Control from the left menu Click on your child's profile. Go to the Applications tab Check…

Hello, I think this is likely due to the VPN interfering with how resources (like CSS files) are fetched by the browser. First, try to change to a different server location within the VPN app. Also, the included anti-tracker and ad-blocker could affect how the webpages are displayed. Check if these features are enabled in…

Bonjour, Le problème persiste-t-il ? Sur quelle page Bitdefender essayez-vous d'acheter le produit ? Quel navigateur utilisez-vous ? Quand l'écran blanc s'affiche-t-il ? (lors de l'accès à la page produit, lors de l'ajout du produit au panier, lors du passage à la caisse) Avez-vous essayé de vider le cache et les cookies…

Hi @Dave Gallagher, Simply use the "Switch Account" option in the Bitdefender UI. The product is still installed on the devices, but since you've changed your email address associated with the Central account, it's like Flexx wrote above, you must login in Bitdefender using that address as well, so that the software…

Yes, there's always a confirmation window before permanently deleting a file, to avoid accidental deletion. @Molly629 perhaps you didn't read this warning and clicked on "yes, delete". Here's how it looks like: There's also a disclaimer informing the user that the files cannot be recovered once they have been deleted. In…

I agree with @Petersl on this one. I think more information from the affected device is required for troubleshooting. The thing is, whenever a Bitdefender process crashes, there's usually a notification error from Bitdefender crash handler with some details about the crash. The most important are: Bitdefender Security…

Hola @Jordit. Si ha seguido las instrucciones pertinentes de este artículo, pero por algún motivo no ha podido desactivar la función de renovación automática, le recomiendo que se ponga en contacto con el soporte técnico de Bitdefender, ya que pueden resolver el problema y garantizar que funcione como está previsto en el…

Bonjour @Carver, Pouvez-vous nous donner plus de détails sur ce lien, s'il vous plaît. Avez-vous activé avec succès l'abonnement Bitdefender et où l'avez-vous acheté exactement ? Le compte Bitdefender Central indique-t-il que votre abonnement est actif et essayez-vous d'installer la protection sur l'appareil que vous…

Hi, I'm afraid I don't understand the question. The Bitdefender and NETGEAR Armor subscriptions are separate, independent subscriptions. Based on the subscription you have, you can use the Bitdefender or NETGEAR Armor accounts: • If you have a NETGEAR Armor subscription, use and manage your account and products from the…

@dvsls this should be fixed already, right?

@Rock.87 Plz add the feature in the forum that if someone opens the post by right clicking on it - If you right-click on any notification there, you can open it in a new window or a new tab. Once the notification is read, the blue dot disappears, suggesting that the respective post/comment was checked. The bell icon…