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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Thank you @ChrisSim for your patience, appreciation and feedback! 👍️
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Hi @DarekWa, Have you tried the chat option? That would be the fastest way to reach the Technical Support teams and if you are encountering difficulties with recaptcha, check if my comment here helps: Regards, Alex
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Hello @tasanhalas, Check if the following articles help: If they don't, I would also recommend to get in touch with the Support teams for further assistance. Let us know what worked for you. Regards, Alex
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@technomad I think it's best to keep the previous ticket on that matter, so the engineers can keep better track of the evolution of the case, instead of opening a new ticket (they can be merged anyway, but it's better this way). What was the latest update you received on that case and is the ticket still open? Can you…
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Hi, I have responded privately and we'll continue to troubleshoot there. If we can't get to the bottom of this on the forum, my recommendation would be to contact the Support teams for a more in-depth investigation. Regards, Alex
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Got it @MartijnS, thanks for sharing these details with us. Well, given the circumstances I think only the engineers can shed some light on this, eventually. I don't think there's much we can do here, on the forum, but please do keep us posted on the outcome, as this is a rather unusual situation and just like you, we are…
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Hello @Raindog, From your screenshot it looks like there are two apps that cannot be updated. There can be several possible reasons behind this, including insufficient storage space; poor or unstable internet connection; other apps with pending updates (case in which this app update might be queued); there might be issues…
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Following
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Hi @Roosem, Can you tell us more about the alleged File Shredder disable? How did you come to the conclusion that it is disabled? The File Shredder works as described in the below article that explains how a single file can be removed, but also how to permanently delete all files that are in your Recycle Bin: In the event…
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Hello, If you have forgotten the password you created to protect your Bitdefender product settings, and if the problem is still current, follow these instructions: Regards, Alex
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Hello, Can you tell us exactly what are the signs of hacking / how are the devices behaving at the moment, what type of devices are affected and if you have an ongoing Bitdefender subscription? There is insufficient information for me to advise here. Was Bitdefender installed on the device(s) previously, and if yes, what…
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Hello, I think you can simply disable the Antispam module: Let us know if this helps. Regards, Alex
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Cheers @SeriousHoax and thank you for sharing your comprehensive analysis here. I have forwarded your findings to our product development teams for consideration and they'll know what to do next. 😉👍️
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🔄 A minor update has been released for Bitdefender VPN Standalone iOS - version 2.1.1(1) with the following notable changes: ✔️Fixed: Negative Traffic values on switch Airplane On/Off ✔️Fixed: No cities in the location list after updating the app
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Hi @MartijnS, Yes, I got in touch with our technical leads yesterday after I read your recent comments and they followed up asking you to look for updates, as this would be a good place to start. I don't think the delay is being caused by their work volume, it's just that this is a very unusual situation and they haven't…
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Hello @805Sharie and welcome to the Community. It sounds like your email account was compromised by a phishing scam. I'll share some steps that may help to rectify the situation and mitigate any further damage: Immediately change the password of your email account. Ensure the new password is strong and unique. If your…
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Hi @Goethals, Since this thread is a bit old and I haven't received any news on the resolution here, I'll follow up and check where we are on this. Thanks
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Hi @MartijnS, Apparently, they haven't found a solution to correct this specific behavior that you are encountering. It has been classified as a bug and it's under the attention of the development teams. You have not received updates on this topic because the engineers are still investigating.
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Hello everyone, The developers are aware of this behavior and will release a fix soon. Thank you for your feedback! 👍️
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Hello everyone, The developers are aware of this behavior and will release a fix soon. Thank you for your feedback! 👍️
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Hello, Yes, I've replied to your pm as well @Steve g
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Bonjour, En ce qui concerne la publication de liens, le forum a mis en place quelques mesures de sécurité qui visent à éviter les commentaires 'spam', mais une fois que vous publiez plusieurs fois et atteignez le niveau 2, votre compte est vérifié et vous pouvez également insérer des liens.
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Hello @Eileen L, The first step would be to reinstall Mobile Security on your device. Are you using Android or iOS? For Android, check the instructions available in this article: Also, make sure you are not using a VPN, because the two features cannot work at the same time: Regards, Alex
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Hello, Can you tell me on what platform does this happen, are you using Windows, or a mobile device? Where exactly do you see this, on desktop/mobile/Central? A screenshot would be useful as well. Thanks!
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Thank you @camarie ! 👍️
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Then there are other things that should be taken into account. During an on-demand or background scan performed by Bitdefender it is normal for CPU, RAM, and disk usage to increase. Scanning involves intensive processes that require significant resources to analyze files, folders, and system areas for threats. The…
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Hi, Wow, that's indeed an extensive list. I think that first of all the difference between 'bug' and 'intended behavior' must be made. A bug is a flaw, an error, or a defect in a program or system that causes it to behave unexpectedly or produce incorrect results. Intended behavior is how the software was designed to…
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Hi, The fix is ready, but it's not live yet. This will be resolved via an automated update.
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Hello @virban, I'll jump in here with a bit more context. That email falls into the category of educational emails and is part of the non-commercial emails. This type of communication may be periodically sent by Bitdefender to its users. The email provides useful tips to protect your identity and finances in the event your…
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Hi, @AGGRAVATED I'm sorry to hear this, I've deleted the above comments. Please note that you can customize your Forum Notification Preferences by accessing your profile → click on your profile in the upper right hand corner of the page, then go to Edit Profile and look for the option Notification Preferences in the column…