Comments
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Hello Annette I've asked my colleague Tudor to schedule that remote session for tomorrow. Please reply to the email with the requested data (phone, Team Viewer ID + password) when you get home tomorrow. We provide support 24/7 via phone chat and email, but the remote sessions have to be scheduled. That is the usual time…
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Hello Annette All you have to to at home is to clear the cookies from your favorite browser and you will be able to access the forums with the new account. Also, the Repair process is very simple, you need to go to Start -> (All) Programs -> Bitdefender 2013 -> "Repair or Uninstall Follow the instructions and reboot when…
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Hi Annette I believe you tried to fix it from the main window. Did you also tried to use the Repair function? http://forum.bitdefender.com/index.php?showtopic=35489 Thank you! No I didn't use this, didn't know about it and can't access this forum from my home computer due to being banned. Christian you need to release the…
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Hi Annette I am really trying to help you here. So please answer my questions. Thank you! Yes & Yes I followed all instructions during the installation process. i just wish you were so 'helpful' in my initial threads which you locked and banned me from! you said users had reported my posts as spam... didn't it occur to you…
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Hello So it's a brand new laptop. It had the operating system pre-loaded? Also, most of pre-loaded Windows systems, especially on laptops, come with a 30 days trial security suite. Did you uninstall that before installing Bitdefender? Did you used the uninstall tool from that publisher to clean the leftovers?…
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Hello Annette I can see that you opened a new ticket in the system 201210311006401 and you didn't replied to the old one 201209281022604. Now, why do you believe this is caused by Bitdefender or by malware? Usually when CHKDSK starts, there was an issue with the hard drive and data integrity is checked. In most of the…
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Hello Annette Did you received any error when starting the scan? Did the scan started and stopped? Thank you! The system Read Critical error - something about Scan disabled. - Tried to Fix problem through Bitdefender - Failed! Wouldn't allow me to swtich on the Scan facility..... Coincidence ... I think not!
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Hello Annette That file holds the settings for the Remote Management module that is now integrated in My Bitdefender. With that module you can control all Bitdefender products installed on your machines, remotely from anywhere. You just log in on http;//my.bitdefender.com and you can start a scan, update the product,…
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WOW! I cannot begin to describe the "50 minute chat" that I just sat through with a BD tech.. I will save you the horror of reading it (I saved it for when I need a good scary story to read)...... Here's how it ended... After 50 minutes on with the tech it ended with him telling me that "I will make sure that my colleague…
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...in addition Before you check customers about breaking the forum rules, you should check your company about breaking market (law) rules. Kind Regards! Thanks Werby3!
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Hi Werby3, Thanks for your response and care of 'our' issues with Bitdefender. Which is more than can be said for Chris the Senior Tech/Moderator! It's a sad day when a company publicly treats their client with so much disdain 'after' they have taken the money for a defective product and Non-existent Customer Support/Care!…
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Hello, So, they banned you because you broke the rules(???). I've never seen the rule that disallows customer's complaints!!! Especially for your (our) case that they are totally wrong (maybe illegally wrong) because they are obligated to support their products. As, in other topics I've mentioned, they are Romanians and of…
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I logged on to these forums in the hope that I'd find something useful and mostly what is leaping out at me is a totally angry user base who have purchased a product that isn't being supported. Is this the case with Bitdefender? Is it a wasted purchase? I've noticed a problem with Bitdefender running on my PC. I can not…
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I work for a lawfirm. I will definetely check in on Monday! Christian's Tech Guy Moderator's response to me was Banned!!! Banned Ignored customer!! I hope you can help... don't know if you private mail me Promise so i can give you contact details for me???
