Formally Known As An Ignored Paying Customer
I cannot believe this companies response was to ban an unhappy customer!!
Buyer's beware!
Don't know how long I will get to have the freedom of speech on stating my DISGUST at the practices of this organisation towards their paying customer's but please... if you can help to get through to these rogues please, please do so for yourself and for me if you could.
They are obviously the most uncaring, money oriented, incompetent bunch of cowboys I have EVER had the misfortune of giving over money to for a shady, badly designed security software product.
All I ask is to get help by trying to escalate major issues which haven't been resolved in 7 MONTHS....
I need HELP not BANNED!!
Comments
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Hello,
So, they banned you because you broke the rules(???).
I've never seen the rule that disallows customer's complaints!!!
Especially for your (our) case that they are totally wrong (maybe illegally wrong) because they are obligated to support their products.
As, in other topics I've mentioned, they are Romanians and of course we have to realize that is too difficult for them to forget their (political) past.
This is disgraceful. Perhaps, it's a matter of culture.
Regards0 -
Hello,
So, they banned you because you broke the rules(???).
I've never seen the rule that disallows customer's complaints!!!
Especially for your (our) case that they are totally wrong (maybe illegally wrong) because they are obligated to support their products.
As, in other topics I've mentioned, they are Romanians and of course we have to realize that is too difficult for them to forget their (political) past.
This is disgraceful. Perhaps, it's a matter of culture.
Regards
Hi Werby3, Thanks for your response and care of 'our' issues with Bitdefender. Which is more than can be said for Chris the Senior Tech/Moderator!
It's a sad day when a company publicly treats their client with so much disdain 'after' they have taken the money for a defective product and Non-existent Customer Support/Care!
User named Priomise26 says he's looking into the legalities/rights for us the consumer and hopefully I wouldn't get banned again until he can give me the information to pursue this to a satisfactory conclusion for all us duped ignored paying customers!!
Peace0 -
Hi Werby3, Thanks for your response and care of 'our' issues with Bitdefender. Which is more than can be said for Chris the Senior Tech/Moderator!
It's a sad day when a company publicly treats their client with so much disdain 'after' they have taken the money for a defective product and Non-existent Customer Support/Care!
User named Priomise26 says he's looking into the legalities/rights for us the consumer and hopefully I wouldn't get banned again until he can give me the information to pursue this to a satisfactory conclusion for all us duped ignored paying customers!!
Peace
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What is disturbing about this is that Bitdefender (Christian) is reading the forums but choosing to not respond to the many questions and problems that many users are facing. I submitted a ticket about 3 weeks ago for an issue. I did get an email requesting a log and screenshots. I submitted that to them, about 3 weeks ago. No response.
I still have over a year left on a 2 year license. A license that I am no longer using. I would like to know if someone from Bitdefender can give me any reasons or convince me to stay with them.0 -
Hello Annette
First of all please read this answer from the original topic:
http://forum.bitdefender.com/index.php?sho...st&p=162883
Now, I have banned that initial user because several users reported your posts as spam.
Please read the forum rules posted over here before starting a new topic:
http://forum.bitdefender.com/index.php?act...f=311&id=18GENERAL RULES
6.
When reporting an issue concerning BitDefender make sure to offer the following basic information:
- name and version of your BitDefender product;
- name and version of your Operating System;
- the complete error message (if any) that you receive and, if possible, attach a screenshot with it;
- name of other security solutions that you are running;
- when asking questions about (un)detected files (false alarms, or files that you suspect to be infected, but aren't detected), please attach a complete BitDefender scan log. Be sure to keep BitDefender fully updated so the log contains accurate info – on the support forum we only accept the posting of scan logs, for sample submission of false positive/false negative samples please upload them onto a web based platform where we can retrieve and analyze them.
So please reply to ticket 201209281022604 via email or start a new topic and I will be more that happy to provide answers to all your questions.
Take care.0
