BobHelms

Hello BHelms, If you have a license key valid for 3 users, the key will be active since you will register BitDefender on one of your systems. You should not worry because your new key, which after the renewal will most probably be for BitDefender Antivirus 2010," will work without any problems on your new computer."…

It's 12:52 PM EST. Plugins/emalware.c01 still hangs on download. Will try again later today. Someone needs to tell us what's going on!

Hello BHelms, Please read this: Virus Submission All instructions about how to make password-protected archives are wrote there. To upload the file to your post click Add reply, write your message and a little below you'll find the Attachments section. Click Browse, search for the archive you've created, click Open and…

Please upload the file(s) in an archive, protected with the password infected. Attach the archive in your next post here. Hi crysty2k5, Can you please point me to a post that gives instructions on how to perform the upload as you've requested as I've not done one before. Thanks.

Hello BHelms, Do you still have any problems? I couldn't find anything suspicious in your logfile. Kind regards, Niels Hi Niels, I've been using IE7 for a while this afternoon, no problems encountered so far. Can I leave the ComboFix as is or is any followup deinstall required? I noticed it did a lot of updates to my…

Hello BHelms, Can you please download combofix you will find it here. Print the following instructions and read them carefully. Please post the output of the scan into your next post. So I or someone else can see if there is still some infections. Kind regards, Niels Hi Niels; Here is the ComboFix log. Thank you. ComboFix…

Hello Andrei and or Catalin; My need to remove this "whatever it is" has escalated somewhat. I only encounterd this problem when I used IE7 so I've been using my Netscape 7.2 browser but I have found that my finanicial software (Microsoft Money) uses IE7 to do some of it's online functions, imagine that, and I'm running…

Hi Andrei; Were the logs I supplied to you and help? The BD Support Team hasn't come up with any help so far. I'm leaning toward a reinstall of IE7 and moving all my browser traffic to Firefox. In the meanwhile I'm using Netscape 7.2 and getting by. Thanks again for your help.

You can try sending it to me : andrei_vlad_smen [AT] yahoo dot com. (you replace [AT] with @ and dot with .). Best regards! I have not heard from you since resending the AVIS log via private email, so I trust you have received it. Please advise if this is not the case. Thanks again for your help. Bob Helms

I tried PM, could not get that to upload either, it's 23:50:00 EDT. I'll try again 08/26 10:00:00 EDT. Is there an email solution available? Thanks for your help.

For whatever reason(s) I'm unable to attach bd_sys_log.xml.zip. When I click on upload it just spins without any result. Please asdvise.

I'm not doing a very good job of following your directions, sorry. Did another execution of AVIS. When I click on the AVIS.exe it does a build of some sort and places a BD icon in the 'System Tray'. I clicked on that icon and the AVIS app starts up. It does the scan and when it finishes I clicked on cancel and it then…

Further symptoms: It causes CTFMON.exe not close properly. Causes IE7 to launch with BLANK screen and no Tool Bars. Also causing errors in Logitech mouse driver.

AVIS can be found here Please run extract and run the program. On the System Information tab select Complete and then Create log. After it has finished, access the Scan Tab, select Deep Scan, Ignore object, leave the others to their default settings, and click Start Scan. The first log will be generated in a zip on your…

Attach the log regardless, along with an AVIS scan log and AVIS Complete System Log. Any data that might be in the log could be relevant. I have uploaded the Deep Scan log file I don't know or understand what a AVIS file is, please advise. Thanks /applications/core/interface/file/attachment.php?id=2666" data-fileid="2666"…

Yes. I have a worse problem. My connection although 32kbs is not stable and thus I get disconnected very often. I WAS NOT ABLE TO INSTALL BD at all. Starting the installation leads to downloading the huge file bdav.msi . I was never been able to download it without interuption (I probably need 2 hrs of no disconnect). When…

Your modem doesn't have a constant speed. We ca't tell that it will take 1 minute or one hour. The key will still work Hi Crysty2k5; Yes the modem has a constant speed. That speed however usually isn't at 56KB. My point was it is usually slower than 56KB, somedays it runs at 42KB, other days it runs at 46KB. It depends on…

Hello BHelms, You can always cancel the update process on the ending of the installation. What I suggest is that you first download the latest installation package because otherwise you are still working with an older build that doesn't contain some fixes. For BitDefender Antivirus 2008 look here. You need to open the…