Dangermouse

I’ve come to Bitdefender (from Kaspersky) as a new user this year. So far I’m wishing I hadn’t… Firstly, Bitdefender Total Security 2012 has been installed to a brand new Windows 7 (64bit) Home Premium PC. The first issue I encountered was my try icon disappearing. No, it wasn’t hidden. It simply refused to load on reboot.…

Hi We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services. Also, please tell me if you have contact us before by phone, chat or email so I can…

Hello, @Rik__: the delay in loading Flash based websites hasn't been resolved yet, as I already mentioned in several topics open on this subject. What it's odd is the fact that you encounter issues upon opening 'My BitDefender' page since nobody else reported this specific issue. I would like to see a log of the PC in…

Morning Chimel, I'm not aware of having used game mode, but I'll give it a try. I just turned game mode on and off. Will see if it starts at this time tomorrow. I could do a factory restore, but am intrigued why this is happening. Hi there, this is just another of BD epic failures, I have had tech support completely…

Hi Daniel, since loading BDTS2011 my PC takes a good 4-5min to boot as it is, if I run a scan in that time the PC would become unusable for the 2 hours it takes to perform the scan....it appears it has nothing to do with whether the PC has been turned off as I came into the office this morning the PC had been left on all…

Hello, If you have a scan scheduled at a certain time and the PC is off then the scan will start when you first time scan your PC. Furthermore, indeed the option to "Don't update if scan is in progress" is not working properly. To be honest, I find this in the user's advantage as I have worked with a quite large number of…

Hi, Always glad to help Please note that: - the firewall issue settings not kept after a reboot was resolved with the release of the new Build (check the topic in the UPDATE forum category) - : make sure that you don't have the "Scan PC when idle" scanning feature enabled; Yours, Hi Dany, this morning on startup, scan…

Remote performed, waiting for feedback Ok, yesterday DanyDan spent a few hours rectifying my BDTS2011 install remotely with a new install and removal of all remnants of AV registry entries from, McAfee, Nortons, Panda, TrendMicro amongst others, now get this....none of those programs I have installed or used, if anything…

Hi, Are you talking about this phone number for NZ Support ? New Zealand: +64-998 535 51 (English - 24 hour service). Furthermore, considering the issues you had with BitDefender in the past, an email was sent to you by one of my colleagues from Sales. I kindly ask you to check your email associated with your forum account…

Hello, @Tiago Arantes: Follow the steps listed in the article below and the issue should be resolved. If you still encounter issues please send me the Support Tool log file. http://kb.bitdefender.com/site/KnowledgeBase/article/791/ @Winleejr: Be kindly informed that the average response time is 48 hours however, sometimes,…

Hello, When exactly you observe these spikes in the VSSERV memory usage ? Any particular time when this occurs ? (i.e. after returning the PC from hibernation, when you run a certain software, when you perform Windows updates etc) Follow the steps explained in THIS article then send me a PM with the generated log file…

It's not only wireless connections that do this. I get this and do not use wireless at all, infact it's turned off in my Netgear DG834GT. You'll notice the outstanding support we're all getting from the team....NOT, what a joke BD is turning out to be, just reading through the more up to date posts and it would appear this…

Hello, The issue you reported is known and we are currently close in releasing a fix for it. Indeed the issue only occurs with certain Wireless Network adapters that makes it a little more difficult to resolve. @Dangermouse: if you have troubles with BitDefender why don't you start a topic ? That's why I am here, to try to…

Exact same problem here Danku, the problems with BDTS2011 are starting to get on my wick, you will notice with this also, if you have allocated specific IP addresses in the firewall settings, they all disappear on the next reboot. I am sick of BDTS2011 not doing as it is told ie. virus scan schedule not running when is is…