Demoblaster

I can't edit my previous post (not sure why that function is disabled for users) but I forgot to mention that I was using Bitdefender 2013 last year when I first tried it, 2014 when I came back to it earlier today, and then 2015 when I took that screenshot. The problem has persistent through 3 generations of Bitdefender…

Ok, well I'm back after all this time. So I've had a few issues ever since this all went down. Most of which, have been resolved but now I'm dealing with a new issue from the aftermath of all this that, I hope, doesn't force me to have to reinstall Windows 7 all over again. @_@ I thought that my computer was infected with…

http://www.tech-pro.net/how-to-recover-deleted-files.html I cannot tell you which is a good tool to use though. Good luck finding a good quality FREE Data Recovery program that will actually recover all your files as opposed to just scanning for free and only recovering tiny sized files. The majority of those data recovery…

Unfortunately we are not able to make a patch which can be copied to a bootable device. Therefore, if the operating system is not loading in Normal mode you will not be able to use the patch. Please follow the steps from this post in order to backup your data using Rescue CD and then use a Windows CD in order to make a…

Would you rather they rush out a patch? Exactly. Rushed programming development creates more issues than it fixes. It's better for them to have LEARNED from this mistake and get things right the first time and not rush it so that when it gets in the hands or, in this case, the computers of the consumers, it does what it…

This is the most stupid tweet from BD, they're asking to restore thousands of files one by one!!! Of course you can and should restore all of them in one single step, just select to ignore the 2 error messages that will pop up. Restoring thousands of files one by one is not an option, and is not even necessary. BD should…

i read that some dude mentioned that the Bitdefender was deleting files of other partitions.. that made me worry alot. So i check the log with the deleted/quarantined files listed called history. here's the directory: X:\ProgramData\BitDefender\Desktop\Events Change X with the letter of ur operating system with BD. I…

Great! That worked for getting BitDefender running again, but I can't restore my system files because it's telling me "Failed to find the specified path. Please review the previous option and try again. C:\WINDOWS\system32\ That's because the system files were in the quarantine and turning the clock back didn't recover all…

Update from Bitdefender's Twitter: "this is taking a bit longer than expected - we are testing it right now." How do you expect us to System Restore when BitDefender quarantined it? I don't have a Windows Disc either. They don't give the disc with Laptops. I can't believe I've been recommending your program to clients for…

From Bitdefender's Twitter Account: we will work with everyone to make sure they feel adequately compensated. email us at bitsy@bitdefender.com

One thing is for tech support to ask for patience and us being polite and patient...but ###### we´ve been at this for more than 8 figging hours. WHEN IS THE PATCH GOING TO BE RELEASED??? What is the latest workaround? I tried to access my system restore points to see if I was going to be able to do so, but when I opened…

Have you read the posts here? I wouldn't really consider the people here IT crowd. => fingers off > do something just because somebody said it true, for most of the people here, that would probably be the best bet. Heck, I just saw a message on the twitter watch for this of someone complaining that he just lost "6 months…

Here's my question: Ok, so I'm going through my Quarantine list one last time and verifying that the remaining files are indeed already pre-restored into the proper folders before rebooting. My wonder is whether or not it's safe to turn the Anti-Virus scanner back on once the affected users have had their engines…

I would rather say: do not touch anything until they released anything that is supposed to fix it. I will let all my pcs running the whole night now and hope they have a solution by tomorrow (01:48 in germany now). At least that way afterwards they cant tell you: "well yeah you didnt use our way to fix it, so we cant help…

TOO LATE! AFTER UNINSTALLATION & REINSTALLATION OF BD QUARANTINED FILES ARE ALL GONE ...hmm, then the tech support team was wrong. Sorry man. =/ New plan to all users, COPY the Quarantine folder to a NEW LOCATION ON YOUR COMPUTER before reinstalling BitDefender. Do not try to reinstall it to regain your quarantine files…

-=NOTICE=- Your Bitdefender Quarantine files are located in C:/ProgramData/BitDefender/Desktop/Quarantine That's your quarantine folder. If you can't fully see it, make sure you can see all hidden files & folders enabled. Back that folder up just in case you KNOW your options are extremely limited in terms of recovering…

The problem with warning those that don't know yet is that if they didn't know before, they already know now. They say that for every 10 people that have an issue that they tell customer support, 100 people are having the issue that don't contact the company on the matter. Those that didn't think to come here, if their…

And...another one bites the dust, and that one is me and my gfriend, both of us not proud at all owners of Bitdefender Internet Security 2010. But very proud owners (and i mean it) of windows 7 x64. Just today my AV starts going berzerk, trojan fake alert this, trojan fake alert that. WTF, i was thinking, how, when,…

Virus signatures: 5474032 Engine version: 7.30848 This is the last update I received about 5 hours ago. Since then, this detection was not triggered anymore on my system. So YES, the engines are OK. However, the engine version is lower than some users might have. This is because the problematic update was reverted to an…

Update Post from the Bitdefender Team on their Knowledge Base. Only new information, besides the apology, is the official statement that a patch is coming. Like I said earlier, though, patches don't pop out of the sky or grow on trees. They have to be written/coded and they have to be tested to make sure they do what…

They already announced this a long time ago... we are still waiting... Patches don't pop out of thin air. It takes time to write them to do what they need to do and do it right, test them, fix any issues with the patch beforehand, test again & then send it out to us, the consumers, once the patch has been completed. Such a…

It still amazes me that you guys are asking the same questions that have already been answered throughout this entire topic. What's the point of asking what OS, program version, issue we all have for the 3rd/4th time if your not reading the already posted answers? Are you guys just typing those questions as a type of blind…

BUMP again! Where the ###### are the reps!? http://twitter.com/bitdefender - Their reps are on there talking to the customers as opposed to talking to us here on the forums. =/

Cristi, You might want to update your "article" as it's not several files that are subject to false detection but several thousand!. Also most people are past the point of BD being able to restore their files and many, it would appear are past the point of system restore fixing their problems. No kidding. I had over 60,000…

Whoever is running the Bitdefender Twitter feed is doing better PR than ANYONE that's been on this forum so far as an employee of Bitdefender. That person is actually talking to and responding to the public and issuing apologies as well as constant updates on the situation. Even if you don't have a twitter account, keep up…

Youtube? I didn't realize that's where you're supposed to go for cutting edge tech information. I thought it was mostly lame home videos. Thanks for the tip. As sarcastic as that comment sounds, you'd actually be quite suprised what kind of technical info and even assistance that you can find on Youtube. It can be almost…

Hello all, Please read this article for information on how to restore Windows. http://forum.bitdefender.com/index.php?showtopic=18789 I also need to know what version of BitDefender are you running and on which operating system. It is very important to know if it's a 32 or a 64 bit system. Thank you. Windows 7 64-Bit…

I see only x64 systems affected. Can someone please tell me if BitDefender is pure x64? I've seen \system32 and \syswow64 mentioned, but not \sysnative. Thank You. John Bitdefender works on both 32-bit and 64-bit Operating Systems. This problem only seems to be affecting users that are using a Windows 64-Bit Operating…

Hello everyone, As I said above, the update which fixes this detection is already on the update servers. So everyone who still has BitDefender Update working should already have received the fix. For anyone else, where BD Update is not working anymore, BitDefender Support told me that a patch will be made available very…

Update from Cris: The update is now available on the BitDefender Update Servers. Please make a BitDefender update and the problem should be fixed. Right now, I'm trying to go through my Quarantine list and try to manually remove any file from quarantine that's been put in there before I reboot. A ton of files state that…