FrustratedUser19 ✭

To Alexandru_BD, What happened to the fix you said the development team found already that was to be released by the end of August, per your message on August 20? Why would you tell us that if it was not an accurate statement? While you just said, and I agree, that, "Testing an app, feature or fix across the multitude of…

To btomaz, Fair enough. I only mentioned versions as I thought the admin from BD would see it as he stated it would be updated by the end of August, and I wanted to show how it wasn't.

To btomaz, The version matters because it shows if an update to fix the App Lock feature was possibly updated as it was promised it would be by the end of August. The fact my version in the app and in the Google Play Store is the same as it was on July 29, 2024, and August 20, 2024, shows it was not updated. I do not know…

BTW, I had version 3.3.245.2448 on my phone on August 20, 2024. I know this because I took a screenshot of it when I first posted on this board, so I could verify if/when an update was pushed to my phone. See the two attachments.

Everything, for the most part, I wrote in my September 6, 2024 post with attachments is still the same. Version 3.3.245.2448 (the one on my phone since at least July 29, 2024) is still showing as the most up-to-date one in the Google Play Store on both my phone and my laptop. However, while the version has not changed the…

I just checked my phone, and my app still has the same version as before. I also checked to see if any updates in the Google Play Store have not been pushed to me yet. Unfortunately, the Google Play Store still shows July 29, 2024, and the version I have as the most up-to-date one available. I have a Galaxy S23.

To btomaz: I only mentioned my version numbers to prove the software I have on my phone is still the same today as it was on August 20, 2024. This conversation is still about the Aop Lock feature not working all of the time and how we were told on August 20 that a fix was found and it would be pushed out around the end of…

Here is what I know: On August 20, 2024, at 2:15 EST my version was 3.3.245.2448. As of this message, it is still the same version. I do not know why the Google Play Store, via my laptop, shows an updated version date of August 30, 2024, and the Google Play Store, via my phone, shows the version as of July 29, 2024, but…

Here is what I know: The App Lock app was still having issues on August 20, 2024, when I posted my first message. I took a screenshot, for my records, on that date so I could confirm if an update was ever completed and installed. That version on August 20, 2024, at 2:15 PM EST was 3.3.245.2448. I checked for updates on my…

To Alexandru_BD, I see in the Google Play store, via my laptop, that the BitDefender Mobile Security app was allegedly updated on August 30, 2024 (see page 4 of the attached). However, the app on my phone still shows the older version from July 29, 2024, and when I go to the Google Play Store on my phone, there is no…

To Alexandru_BD, Could you please provide us an update as to when a fix will be provided for the App Lock issue? You told us on August 20, "An update containing the fix will be released towards the end of this month", but it has not been updated yet. Thank you.

To Alexandru_BD: That is good information regarding finding a better way to contact support. I tried finding it, but I couldn't for some reason. When I emailed support, they told me there was no phone or chat support and that email was the only way. I wish they had told me what you just did.

To Alexandru_BD, Thank you, and I am glad a fix has been found and tested properly. I used to be in IT, so I fully understand how it all works: finding what is causing the issue and then fixing it—and only it—so nothing else breaks. What was frustrating was the lack of updates. I think, no, I know, that would have gone a…

When will the App Lock feature within BD be fixed so it works all the time, and not just some of the time? It has been almost six months with people in this forum complaining about this issue. Why is BD not making this a priority as this is a security feature of this software? BD is supposed to be a security app, right…

When will the App Lock feature within BD be fixed so it works all the time, and not just some of the time? It has been almost six months with people in this forum complaining about this issue. Why is BD not making this a priority as this is a security feature of this software? BD is supposed to be a security app, right…