Petersl · Defender of the month · ✭✭✭

Hi @Alyb When you trying to contact support through there website with either e-mail or live chat make sure that your browser is set to standard settings and turn any add-on you might have installed off, some add-ons can be blocking certain things on websites that effect the functionality of that website. Otherwise try a…

Hi @ZenFlow Brave does indeed have a VPN but it's not connected automatically when you start brave so you're only using the bitdefender VPN. It's possible that X misreads the IP of the VPN and thinks it's in the UK instead of Miami Florida, I sometimes have this with youtube when I'm connected to the Netherlands with…

+1 for this request, when I first installed bitdefender total security I had to uninstall system mechanic because this software now has an antivirus included however this was not enabled in my system mechanic subscription so was not running and yet I had to uninstall it then reinstall the system mechanic software after…

Hi @Vivian1999 Some websites block VPN/proxy, try connecting to different servers.

Hi @broken vpn Best to contact support: https://www.bitdefender.com/consumer/support/help/ They'll help you troubleshoot and probably have you run the bitdefender supporttool.exe to collect the error logs of your issue.

Hi @Tjäder Which protocol are you using? Try the openVPN TCP protocol as this one is more stable and see if this solves your issue.

Hi @pokeefe0001 You can also set the USB scan options to "ask every time" so this way you can decide which USB device you want to scan and which one you don't want to scan when plugging in a USB device.

Gratz to all defenders of the month and gratz to @Flexx for defender of the year.

Hi @ThomasS. The "VPN öffnen" is the openVPN, TCP or UDP. If changing the protocols don't work try the solution suggested by @Alexandru_BD

Salut @Capelle Christian Essayez de changer le protocole du VPN, dans l'application VPN, allez dans « paramètres » puis « avancé » puis « protocole » et voyez si cela fonctionne. J'ai utilisé un traducteur en ligne pour ce commentaire car je ne parle pas français, donc ce n'est peut-être pas du français exact.

Hi, I second this request +1, when I run a systemscan it always skips the password protected archive files and never ask for any password. Having the ability to maybe set in the scanner settings a few passwords that when bitdefender is scanning a password protected file it will try the passwords you have set so it can scan…

Hi @Lloydgee Try changing the protocol of the VPN, in the VPN app go to "settings" then "advanced" then "protocol". If the VPN app doesn't start then uninstall the VPN (only the bitdefender VPN app and not the bitdefender total security or whichever one you have), then reinstall the VPN by opening the bitdefender dashboard…

Hi @Rock.87 Do you have a theme installed in your browsers? Try turning this off and see if this is causing your issue. In firefox go to "tools" then "add-ons" then "themes". Otherwise try changing the privacy setting in your browsers, go to your browser settings and set it to "default" or "strict" and see if this might be…

Hi @Rock.87 Tor is not available in your country? Is your government or ISP blocking the site? Have you downloaded the tor browser while being connected to a VPN or without VPN? Maybe your ISP or government is blocking the DNS of the tor site, the government in my country did this with the piratebay a few years ago and all…

Hi @Rock.87 Expressvpn works just fine with bitdefender total security at the moment. There was a serious issue with expressvpn and bitdefender total security that started in August 2023 and was fixed in July 2024. I made a post about it on the forum:…

Hi @CanDor-ESM Glad to hear it works again for you.

Hi @CanDor-ESM You should be able to change the port when scramble is off not on.

Hi everyone, Update: Bitdefender support has let me know that they are still working to resolve this issue: "Our development team is working diligently to resolve the issue, and I will make sure to send you a notification as soon as the fix has been deployed through the Bitdefender product updates."

Hi everyone, Update: Bitdefender support has let me know that the one-click optimizer scan results discrepancy is not an issue: "Regarding the one-click optimizer situation, it is not an issue that is under investigation. The initial findings do show 13 files, however the final report shows 11 files removed - which is…

Hi @Tosh @CanDor-ESM Best to contact support: https://www.bitdefender.com/consumer/support/help/ They can help you troubleshoot and collect logs to see what causes this issue.

Hi @CanDor-ESM Have you tried changing the port in the openVPN and try it with the scramble setting on/off.

Hi @CanDor-ESM Try a different adaptor (if you have that), for example if you're using the ethernet port switch to the Wi-Fi to see if this might be causing your issue. Otherwise you can try resetting the network adaptors by running the windows troubleshooter for that, windows will then reinstall your adaptor drivers and…

Hi @VPN_NO-OP Have you tried a different protocol? Go to "settings" then "advanced" then "protocol". Otherwise try a different adaptor (if you have that), for example if you're using the ethernet port switch to the Wi-Fi to see if this might be causing your issue. You can also try changing your DNS in your adaptor settings…

@Alexandru_BD @camarie any thoughts about the ability to be able to block all the notifications pop-ups?

Hi @Flexx I did as you suggested and I've sent a follow up mail to bitdefender support about them not informing me about the version updater getting stuck at 84% issue and they have responded: "Hi Peter, Thank you for your email. Kindly note that the situation concerning updates stuck at 84% has been resolved. Due to a…

Hi @maxymax Have you tried connecting to a different VPN server? Are you using a web browser or a e-mail client app? You can split tunnel the e-mail client app or split tunnel the e-mail website if you're using a browser. In the VPN app, go to "settings" then "advanced" and then "split-tunneling".

Hi @RobPritchard You can make a custom scan and only select drive c. Go to your antivirus settings in the security tab and select "+custom scan" and there you can select the drives you want to scan.

Hi @Abdu Try turning on the profiles, go to "utilities" then "profiles" then turn one of the profiles on for example the work profile and see if this stops the pop-ups.

Hi @Chieft You can try using a VPN to get around this 403 error.

Hi @Alexandru_BD I informed support about the version updater getting stuck at 84% was resolved on my devices and support gave me an answer that they will keep me informed about the progress. Do they even read the ticket or is it read by AI now? This ticket I have with support is about several issues and I informed them…