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Bitdefender version update failing, serious issue
Hi everyone, My bitdefender tried to update to the newer version, the icon of bitdefender then disappears like it always does with a version update but then doesn't reappear. After reboot bitdefender is loaded again at start but then after 15 minutes it tries to update the version again and again fails. In the "info" it…
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Bitdefender mobile for android not generating the weekly reports issue
Hi everyone, For several months now the bitdefender mobile app for android is not generating any weekly reports. I have a ticket with support about this issue and they have already tried several fixes over the last few months with one time about 2 months ago it did generate a report one time but is was an incomplete…
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Detailed information about issues and errors in central
Hi everyone, I have received my defenders of the month reward but this always causes a sync issue with my devices, mostly this fixes itself after a few hour but I do have to sometimes relog the device manually. Now all but one of my devices have correctly synced and are back in the green in central but one still has the…
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Bitdefender updater control
Hi everyone, Would it be possible to have an updater control feature that gives the user control over what updates are installed and what updates are not. For example lets say there's a new version of bitdefender but this new version has a bug, to prevent this new version from being installed you would have to disable the…
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Internet traffic display
Hi everyone, I would l like to be able to see the internet traffic in the app, be able to see exactly how much traffic is sent and received and what apps are connecting and how much traffic each app is sending and receiving. Having this displayed in the bitdefender widget and be to be able to expand the widget to see more…
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Unable to update billing address in Bitdefender central
Hi everyone, When updating my payment details in central I noticed my billing address was set to the wrong country for some reason. I then changed it to the correct country but when I log out of central and then log back in it is again set to the wrong country. I've submitted a ticket to support.
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A scammer contacted me through the Bitdefender community forum messages
Hi everyone, I just got contacted through the Bitdefender community forum messages by an obvious scammer. The Bitdefender moderators should immediately ban this user. The message is from a user named chel96676 and is as follow: "Hello, Thanks for accepting my request to connect with you as a friend on this site. This is a…
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Bitdefender vpn unifiedSDK.service.exe error in windows reliability monitor
Hi everyone, There is an issue when the bitdefender vpn is installed it gives an unifiedSDK.service.exe error in the windows reliability monitor, this error occurs every time after boot. The vpn does connect but when closing the vpn app and then restarting it I also sometimes get a "the service does not work at this time.…
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Bitdefender total security scroll bar change
Hi everyone, It would be great if the scroll bar on the right side of the bitdefender interface window in windows would be a little thicker, this would make it easier for to grab it with the touchpad on laptops. Thx
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Expressvpn router with bitdefender vpn
Hi everyone, I have a expressvpn router which I use to connect to the internet with my pc, I can use the bitdefender vpn on top of that with no problem. My question is when I'm for example connected through the expressvpn router to for example France and then I connect with the bitdefender vpn app to for example the…
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More details in the bitdefender central security events page
Hi everyone, I would like to be able to see in the bitdefender central on the "security events" page more details from each event recorded. Right now it only shows the two factor authentication (2FA) events, password changes events and logins to the central or logins on devices and the location and ip address of the…
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Bitdefender update gets stuck at 84% on windows when updating to new version
Hi everyone, When my bitdefender total security is trying to update to the latest version it gets stuck at 84% no matter how long I wait. This issue first started last month when updating from version 27.0.35.147 to version 27.0.38.163. I fixed that by uninstalling bitdefender using the uninstaller tool and then…
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Bitdefender Firewall not working with expressvpn after update to 27.0.18.96
After bitdefender updated to version 27.0.18.96 today the firewall is no longer working when connected with the expressvpn app, it's no longer making rules when using the expressvpn app on windows, even when I manually add firewall rules for example firefox it does not block connections to websites when I disable the…
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Defenders of the month free month sub reward causes sync issue in central
Hi everyone, After receiving my "defenders of the month" today (thanks for that BD) 4 of my 6 devices shows as having an issue. I had this same issue in May when receiving the reward and had contacted support who told me "I have synchronized your subscription from our side to ensure all your devices appear as normal and…
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Online search engines safe website icon
Hi everyone, I would like to see bitdefender add an icon to the search results in the online search engines that would tell a user if a site is safe to visit or not. Thx
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Defenders of the month shows incorrectly the amount of posts
Hi everyone, On my community forum page it shows incorrectly the amount of posts for the "defenders of the month" but on other users page or on a general page it shows the monthly posts for the defenders of the month correctly. Also note that it doesn't matter if I'm logged in to the forum or not, on my page it shows it…
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Bitdefender central displaying incorrect device sessions
Hi everyone, There is an issue in the bitdefender central when logged in with a windows pc and having a android device added to your account. When first logged in it shows my windows 10 device as normal in "sessions" but after a few minutes it shows it as an android device. When removing the android from central it shows…
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Bitdefender total security system scan results discrepancy
Hi everyone, There is an issue with the system scan not showing the correct amount of items scanned in the app. When completed a "system scan" the results shown in the app do not match with the results shown in central. However when adding all the scanned items shown in the xml system scan log it generates after the scan…
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Bitdefender total security one-click optimizer scan results discrepancy in version 27.0.38.163
Hi everyone, After my bitdefender total security updated to version 27.0.38.163 the "one-click optimizer" incorrectly shows the scan results after running the optimizer. It first shows that it will delete about 13 items, 7 junk files and 6 privacy files, yet when after having ran the optimizer it shows a total of 11 items…
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Bitdefender system backup
Hi everyone, It would be great if you could make a backup of your system with bitdefender and you could sync it with your bitdefender account so when you have an issue on your pc or have an infection you can restore it form the bitdefender central. Thx
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Bitdefender central showing devices as disconnected after receiving free month sub
Hi everyone, What happens when you remove a device for example a windows 10 pc from the central? Is this device then no longer protected? I ask because I had an issue with the central and a few of my devices showed as disconnected in bitdefender central for about a day because of an issue in central. It happened after…
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Bitdefender mobile app on android not generating weekly reports
Hi everyone, I want to inform the community about an ongoing issue with the bitdefender mobile app on android. Since December 2023 it is no longer generating any weekly reports, it just shows on top that weekly reports date but no report is generated, the apps malware scanner counter is at 0 even when apps where scanned…
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Windows 11 new "recall" feature spying on users
Hi everyone, Microsoft just announced that they will be launching a new feature in windows 11 called "recall", this will take a snapshot of your desktop every 5 seconds. source: https://support.microsoft.com/en-us/windows/retrace-your-steps-with-recall-aa03f8a0-a78b-4b3e-b0a1-2eb8ac48701c source:…
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Bitdefender password change question
Hi everyone, When changing my password I selected the third option "Delete all my admin and product sessions". This logged me out of central but my device was still showing in central. What does that option do exactly? Isn't it supposed to delete your devices that you have in central when you change the password with this…
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Can devices see the other devices in the bitdefender account?
Hi everyone, Do my devices in my account communicate with each other? This might be a stupid question but if one of my devices would for example be infected with a malware can this device then infect my other devices through the bitdefender central? Thx
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Bitdefender scanner no longer works on android after update to version 3.3.234.2411
Hi everyone, I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens. I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan…
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Bitdefender mobile version 3.3.234.2404 services keeps turning itself off on android TV box
I have an HK1RBOX running android 12 and have bitdefender mobile version 3.3.234.2404. Since 2 days now the bitdefender service keeps turning itself of and I have to manually turn it back on, I have already tried reinstalling the app and was able to reproduce this issue. It happened twice now both when connected with…
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Bitdefender total security version 27.0.35.146 malware detections not showing in central?
Hi everyone, I have a few windows PC's on my account, on one of my laptops with windows 10 with bitdefender total security version 27.0.35.146 no longer seems to update in the bitdefender central for any website detection that bitdefender total security flags as malware. The certificate detections of this PC do update in…
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Bitdefender central not getting all detected threats notifications
The bitdefender total security on my laptop is not sending all the things it blocks to the bitdefender central. It's sending all the certificate detections on websites but not any malware detection on websites. It does still detect and blocks the malware sites and shows it in the notifications in the bitdefender app on my…
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Bitdefender mobile security manual scanner graphics glitch
I have and android tv box the HK1RBOX running android 12, I have bitdefender mobile security version 3.3.232.2401 installed on it. Since a few weeks now I have experienced a graphics glitch when using the manual scanner. When first booting my android box and then running a scan with bitdefender the scanner animation show…
