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Bitdefender vpn unifiedSDK.service.exe error in windows reliability monitor

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Petersl
Petersl Defender of the month ✭✭✭
in VPN

Hi everyone,

There is an issue when the bitdefender vpn is installed it gives an unifiedSDK.service.exe error in the windows reliability monitor, this error occurs every time after boot.

The vpn does connect but when closing the vpn app and then restarting it I also sometimes get a "the service does not work at this time. Restart your computer" error. After restart the vpn works again.

It started after I reinstalled bitdefender last year and with this install the "Tap adapter" was replaced with the "Wintun Tunnel".

I have a ticket with support about this issue since December 2023, they did fix it once in an update but then with the next update the issue returned. Bitdefender support is aware of this issue and are working on a fix.

I have unistalled the bitdefender vpn until there is a permanent fix.

Thx

Comments

  • Alexandru_BD
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    Hello @Petersl,

    Do you already have a ticket raised for the Support teams on this topic? If yes, they will get back to you as soon as possible and assist further.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Petersl
    Petersl Defender of the month ✭✭✭
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    Yes @Alexandru_BD I have a ticket with support.

    Thx

  • Alexandru_BD
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    Alright @Petersl, thanks for letting us know.

    Please do update us on the status and your findings, as we would very much like to find out what's causing this error and hopefully help others this way.

    Thanks.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Petersl
    Petersl Defender of the month ✭✭✭
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    Hi @Alexandru_BD

    Bitdefender support has let me know on the ticket that they are aware of this issue and are working on a fix. The fix will update automatically with bitdefender total security.

    I'll let you know on this post when they have fixed it.

    Thx

  • Tester4321
    edited May 20
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    Many users have this problem and it has been reported here for several months - but without success. We have three computers running BD with VPN, and the error occurred on all of them. After the last VPN update it was only on 2, but unfortunately it wasn't fixed for everyone.

    —>

  • Petersl
    Petersl Defender of the month ✭✭✭
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    Hi everyone,

    I have an update about the "UnifiedSDK.service.exe" issue:

    I've reinstalled my bitdefender total security and now I'm no longer getting the "UnifiedSDK.service.exe" error. My other windows devices also update the vpn to the new versions and they're also not getting the "UnifiedSDK.service.exe" error. This "UnifiedSDK.service.exe" issue seems to be fixed at least on my device.

    I did not get an update form support yet though that this "UnifiedSDK.service.exe" issue was fixed on my ticket with them so I assume they're still working on it, I've let them know though that I'm no longer getting the "UnifiedSDK.service.exe" error.

    I do however still get the error "the service is not working right now, reboot the pc". I don't get this error the first time I start the vpn but after I have closed it and restart the vpn, sometimes only after starting and closing a few times I get this error. Rebooting my pc solves it and the vpn connects.

  • Petersl
    Petersl Defender of the month ✭✭✭
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    Hi @abuislam

    Since the latest update of bitdefender vpn I no longer have the "UnifiedSDK.service.exe" error when booting my pc as mentioned in my previous post.

    I do still have the "the service is not working right now, reboot the pc" error when closing the vpn app and restarting it, rebooting the pc fixed this error. The vpn does also work normal when first started after boot of the pc.

    I will keep this post updated when I receive an update form support on my ticket about this issue.

    Thx

  • Tester4321
    edited June 16
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    The bug was gone for one version. Now I have him back. Is that the case with you too? Since the VPN was updated again, the error has returned. In the reliability history you can see exactly how long it has been gone and since when it reappeared. All red crosses were caused by the BD VPN app. The error disappeared for 10 days. Now it is back.


    Version: 27.0.3.35

  • Petersl
    Petersl Defender of the month ✭✭✭
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    Hi @Tester4321

    On my pc I no longer have the error right now, I also have version 27.0.3.35.

    I did completely reinstall bitdefender total security 2 weeks ago, maybe this fixed it for me. I can't be sure however because before the reinstall I did not have the vpn installed but on my other pc where I did have it installed but did not have the error because that pc still had an older version of the app running then when it updated to version 27.0.3.35 two weeks ago it doesn't have the error anymore.

    A few months ago bitdefender support had let me know that it was fixed in a previous version of the vpn app and for one version it was indeed fixed then but after the next update the error came back.

    So even when I no longer have the error on my pc at the moment it could come back with a next update.

  • Petersl
    Petersl Defender of the month ✭✭✭
    edited June 18
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    Hi @Tester4321,

    Oh the irony, just as I was drafting my comment about me no longer having the "UnifiedSDK.service.exe" error the vpn updated to version 27.0.0.39 and now the "UnifiedSDK.service.exe" error is back.

  • Mario7
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    Bonjour,

    J'ai exactement le même problème depuis la dernière mise à jour. Version 27.0.38.163

    Bonne journée

  • Mario7
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    Bonjour,

    Voici le détail de l'erreur :

    Description
    Chemin d’accès de l’application défaillante : C:\Program Files\Bitdefender\Bitdefender VPN\UnifiedSDK.Service\UnifiedSDK.Service.exe

    Signature du problème
    Nom d’événement du problème : APPCRASH
    Nom de l’application: UnifiedSDK.Service.exe
    Version de l’application: 2.12.1.256
    Horodatage de l’application: 656f6b0f
    Nom du module de défaut: KERNELBASE.dll
    Version du module de défaut: 10.0.19041.4522
    Horodatage du module de défaut: f7a99bd4
    Code d’exception: e0434352
    Décalage de l’exception: 000000000002ba99
    Version du SE: 10.0.19045.2.0.0.768.101
    ID de paramètres régionaux: 3084
    Information supplémentaire 1: 3998
    Information supplémentaire 2: 3998e11cdad7bd019b0aece5d7dcf047
    Information supplémentaire 3: d598
    Information supplémentaire 4: d598d077aeb15b88a837b3b5a15b951e

    Informations complémentaires sur le problème
    Identifiant de compartiment : 70dd8e3d0f1abf355ef1491acf6f9dc2 (2229643670023282114)