Bitdefender total security one-click optimizer scan results discrepancy in version 27.0.38.163

Petersl

Hi everyone,

After my bitdefender total security updated to version 27.0.38.163 the "one-click optimizer" incorrectly shows the scan results after running the optimizer.

It first shows that it will delete about 13 items, 7 junk files and 6 privacy files, yet when after having ran the optimizer it shows a total of 11 items removed and 0 remaining. It shows in the detailed report 13 items removed. Sometimes when running the optimizer it shows 8 items removed even when it had removed 13 items.

This results discrepancy is only happening since the update to version 27.0.38.163 and never happened before.

I've informed support about this issue.

Flexx

https://community.bitdefender.com/en/discussion/100018/bitdefender-total-security-one-click-optimizer-scan-results-discrepancy-in-version-27-0-38-163

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

Petersl

Hi everyone,

I received an update from support about this issue:

"As mentioned previously on the ticket, a fix for this Bitdefender behavior is still undergoing development. We do not have an estimated time for the release of the fix yet, but we will contact you as soon as it's implemented by an automatic update of Bitdefender. Please keep in mind that all reported bugs require investigation time. Since product updates are usually released once a month it may take at least 1 month until a fix is implemented in the product - this does not include the debugging period."

I'll let you all know when it is fixed.

Thx

Scott

@Petersl

Thank you for keeping us up to date with your post, as well as the one n the ExpressVPN thread, we appreciate it 👍️😊

Petersl

Hi everyone,

Update: Bitdefender support has let me know that the one-click optimizer scan results discrepancy is not an issue:

"Regarding the one-click optimizer situation, it is not an issue that is under investigation. The initial findings do show 13 files, however the final report shows 11 files removed - which is correct. As per the detailed report, you can see that 2 of the files have no size shown. This can mean multiple things, such as - the files are still in use by the browser (they were browser files) or it is a permission issue. Either way, there is nothing you can do and also there is no risk involved, such a situation is completely normal when working with temporary / cache / junk files. "

I'm no longer having this issue in the latest versions of bitdefender total security, I do sometimes still have that when I run the optimizer is shows 0 junk files to be removed even though there are 8. However if I then close the optimizer window without running it and then open it again it shows the correct amount so I guess this is just a graphics glitch that sometimes occurs.