Randyboy99

Once again I see that it looks as though this problem is not going to get any attention. I've went back through numerous threads on this exact same subject and noticed the same thing on almost all replies that were never fixed and that was the posters were running Windows 7 x64 as OS's. The fix for this problem was…

Hi Christian, Many thanks for your reply, unfortunately the Support Tool isn't working correctly. I can go through the process until it starts to "Gather Information", the Current Operation shows Getting Event Logs... but the progress bar stops at approx. 95% I've left the program running for upto 3 hours with no out come.…

Hello I am really sorry for the delay. If you could give me your ticket ID I can further investigate the case? Take care. It was already taken care of Christian. Sorry for taking time to reply myself. You know that when most people, maybe I should better say some people post in the forum they don't have time to really wait…

I edited the post above and changed the setting on Local Address and used my IP address after I unchecked the box and put in my listening port in Utorrent which is 65325. the rest of the settings I left as is. Is this right?

Hello Welcome back. Please reinstall the product using these steps and it should be OK after the first reboot. http://forum.bitdefender.com/index.php?act...f=241&id=44 Have a great weekend! I appreciate you finally getting to this post, but it took so long, (Not blaming you) that I finally got this figured out I think with…

Hello Welcome back. The address is http://www.bitdefender.com , without "s". Check please this one. Thank you. I could get to the http site. That wasn't the problem. It was the https sites that I couldn't access but I figured it out. It was a FF extension that was causing the issue so I just fixed it. Consider this closed…

Sometimes, it is better to send multiple tickets just to make sure that one of it will be answered. I always send like 2-3 tickets with 10-30 minutes interval just to make sure my query won't be forgotten. I almost forgot what 2 of the tickets were about it seemed like they had totally forgotten. I keep forgetting that…

Hello Randy It's me again. Please check your Inbox in about 20 minutes, I will send you a reply. Take care. I did as you requested in the follow up email that asked me to uninstall the 2 products that you said were security products. Can I point out first that Windows Defender was not running on my computer. I wouldn't run…

Hello Welcome back. The HTTP traffic is denied by default for Windows Explorer because some malware could inject into this process and all the data will be send to the attacker using this legitimate part of Microsoft Windows. No, this will not stop upload to different servers because these components are independent. Let…

Hello Welcome back. In the .33 build a new feature was introduced, when you start a player or a presentation in Full Screen Mode, the Auto Scan will be automatically turned off so that our product will be lighter with system resources. You can change this by modifying a file in Safe Mode. So, please restart your machine in…

Update: I have created you a ticket with the ID: 201010111007173. Please check your GMail account for further instructions. Regards, In regards to our Team Viewer chat the other day Danny I wasn't quite clear on what you had intended for the problem we were having with the Tray Icon not appearing at startup. Was I supposed…

I also have the same thing. I uninstalled BDIS 2010 and did a clean install of BDIS 2011 and everything went good on the installation except for the reboot which I did twice just to make sure. I got the same exact splash screen as the above poster. It says I have a valid license for 728 days (2 year key) but it tells me…

Thanks for the first part answer. Just what I thought. Now, How about the Riskware part?

Thank You Very Much